Best Western Grand Hotel Madaba  

Staff kindness and service

Everything is good but pls change the bed mattresses, it's too hard

Lovely hotel - we enjoyed our stay.

Wish the hotel had been closer to the centre of town.

Breakfast was good, room was comfortable and clean. Staff was kind and helpful.

Lack of consistency in room keeping (sometimes no shampoo reintegrated, sometimes no coffee or tea). Bathtub was badly installed (wrong side inclination) so after a shower water was pouring our of the two sides. Had to put towels to block it.

Cleanliness.

Breakfast is very simple.

value for price

beds are too hard

The hotel is brand new and very sleek. There is free wi-fi in the rooms, which is great.

The hotel's 3 day cancellation policy is too much and an inconvenience.

Easy to find, great staff, wonderful owner/manager who helped me with minor problem. Brand new hotel, very clean.

all the taxes should be included in the price. also, the hotel's cancellation policy of 3 days forced us to alter plans slightly because of this inflexibility.

Ahla and Samer were helpful. Cleaning of the room was done well.

Breakfast was awful and we had to ask for fruits to be served. Scrambled eggs were rotten on one day. Internet wifi was poor and I had to come to the lobby for access. No water was available on the last day of our hols and we were told that only teh first day was complimentary and we were served water for 6 days with no issues!

Hotel clean, reasonable breakfast

Noise from bar across road and traffic tooting horns

We came as a group to the hotel, they arranged a conference for our company, transportation and also buffets. we think it is the best hotel in Madaba

Great value staff. Helpful, friendly and welcoming.

Hard Beds and average breakfast for westerners

They upgrade my room to superior room, the staff and the management were very helpful, they even arranged my transportation which I found very useful with a good driver and reasonable prices. the breakfast was up to standards with some arabic food

A real 5 stars services in Madaba, the staff the business centre, the restaurant all of these were perfect. good Breakfast

Staff were really nice. The place was clean and well kept. Room was comfortable, but the bed was a bit on the hard side. Enjoyed our stay.

It was hard to find.

I loved the hotel itself a lot! Very new and modern, lovely tours, lovely staff. The room is very comfortable and fully furnished. I had a great time at this hotel, thank you for giving me this chance to really enjoy a stay in a hotel. I would definitely recommend it to everyone!

A great new hotel in Madaba close to the town centre and next to the Salome

There is nothing not to like !

Lovely clean rooms. Nice and very helpful staff.

Hard beds. Breakfast needed more continental flavour; yoghurt, fresh fruit etc...

Staff was accommodating.

Thought it was close to the airport but it took 40 minutes to get there. Beds were hard as rock!

Lovely welcome, and nothing was too much trouble for the staff.

Beds were a little hard

The manager and staff were very nice and even met us in town at 10pm when we were lost. They also brought in an extra bed for our 3rd child. Hotel was very close to St George church and vistor center. Also offered free wifi which was great. The rooms were spacious and had a nice tv as well as toiletries and a kettle.

Bar in hotel was very expensive! It cost 18jd for 2 glasses of beer. That is the priciest beer we have ever had anyplace!! -Housekeeping needs a bit of work. Overall very clean however we had a dirty glass, used soap in the shower, dirty refrigerator and no toilet paper between our 2 rooms. Also a bit dusty. -Breakfast could use some fruit and yogurt but otherwise the hardboiled eggs, cereals, cheese toast and salads were good and included in the room price which was nice.

Location very good, close to other Madaba hotels, good restaurant across the street. Nice pool and outdoor area. Spacious room, newly refurbished.

It is newly refurbished so expect a few teething problems, but they do state this clearly on arrival and welcome feedback.

The staff was friendly and helpful with directions to sites. The owners was very kind, personable and accommodating. They upgraded my room. The place was close to Dead Sea, and Mount Nebo.

The hotel was off the beaten path. There was no signs to find it. The king size beds were extremely hard, old furniture, but the bathroom was up to date and lovely.

The staff were very friendly and tried to be helpful.

For a new hotel, it feels like it needs refurbished. Location incorrect on map. Got lost. Had to search around for it. Shower head too high and unable to adjust for kid height. Shower drain blocked causing flood. Staff fixed quickly but didnt clean up. Beds hard+. Room not clean. Sticky rings on bedside table and dusty. Bathroom felt unclean as well. No toilet paper. Breakfast supposed to start at 7am but late to start 7.20! Not good if you are travelling. Food ok. Overall felt tired and disorganised.

Room was very bad mattress. Hard as a rock. Dirty no attention to detail. Must be 2 star hotel

Very friendly and helpful staff.

The bed was too hard for me.