We were given a room that had a door that was unable to be opened without MacGyver style tactics (room 312). The issue appeared to be well known to the staff, yet nothing was done prior, nor does it appear as though anything will be done to rectify the issue. We requested an additional roll in bed prior to our arrival, and was informed that this would not be an issue. However, it took several rounds of negotiations with the staff to actually have them roll the bed in at bedtime, despite their quickness to ask for the additional money the moment we checked in. Additionally, the room appeared to not have been thoroughly cleaned. The toilette had urine and toilette paper in it. Also a high deposit was required to rent lockers by the pool. Upon returning my locker key, the staff attempted to only return half of my deposit. It is unclear as to why they thought that was acceptable, but it took the staff nearly 30 minutes and several phone calls and the involvement of the manager for them to return my deposit. During the time frame nothing was explained to me, and I was more or less pushed off to the side while they dealt with issues from other guests, while receiving the occasional glance followed by the statement "Just one minute, sir." Lastly, it appears as though the hotel is in cahoots with local taxi drivers to extort guests out of money. One of my companions left an item in a taxi, upon discovering this, the taxi was contacted and the item returned. The driver demanded money, and a small amount was given. However, it was not to his satisfaction. The driver spoke with the reception, and they obviously informed him when we would be checking out, as he was standing there waiting for us, to try to extort more money from us. It was obvious that the hotel divulged our check out time, as we had requested a late check out.
The location was nice. The pub has a happy hour, and the staff their seemed to be nice in comparison to the rest of them.