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Newest reviews for Kempinski Hotel Amman

  • Amit
    August 17, 2014



  • Anonymous
    August 13, 2014

    the location is extremely good and very strategic; most of the times you don't need transport to get to a restaurant or a coffee shop and many others things. The staff is so nice and professional

    Poor house keeping service i.e. many times I have to call the reception that we the room is left without towels or the bed sheets are not changed or no shampoo...etc The bathroom in ground floor coffee shop has no water!!! and many times we spoke to the duty manager but all in vain !! we believe that the management of Kempinski hotel is deteriorating as I'm regular customer of it for the last 10 years and can tell exactly what went wrong....unfortunately if they don't fix these managerial issues I can assure them they may go bankrupt or demoted to 2 stars


  • Anonymous
      United Kingdom
    August 7, 2014

    The location .the stuff helpful and very polit .

    The breakfast


  • Anonymous
      Saudi Arabia
    August 6, 2014

    Staff Facilities


  • Alaa
      United Arab Emirates
    August 5, 2014

    Nice room


  • Yousef
    August 4, 2014

    - I wait long time to get my room. - after i reserve a table for dinner they refuse to enter us. - nothing for free even the water. - food was disgusting - chargeable services too expenses


  • Anonymous
    July 29, 2014

    The welcome The spa,pool , food .


  • Sonia
      United Kingdom
    July 10, 2014

    Staff were endlessly polite and engaged. The rooms and public areas are attractive and comfortable. Free wifi is much appreciated and seemed to work well.

    I had several niggles while I was staying for four days. Service in the bar, unlike anywhere else in the hotel, was slow and it was difficult for me to be understood. Elsewhere in the hotel the staff spoke better English. I ordered a beet salad from the a la carte menu which is far from cheap and what came after 20 minutes, was a nice mixed salad with neither beets or beet leaves. I could not make myself understood with the waiter to comment on this and did not take it further. I had another meal which cost £30 and was poor: a chicken curry. And on another occasion some very dry roast chicken pieces. I did not eat in the restaurant the last night as I was fed up with paying so much for poor food. Overall I felt the staff tried very hard and this was Ramadan so they were probably feeling pretty rough. Watching westerners eat and drink must be very galling.


  • Nicolas
    June 23, 2014

    the attitude of the manager of the time out bar, while it was clearly empty he was insisting that it was fully booked. bad strategy for his way of promoting the outlet.


  • Omar
      United States of America
    June 22, 2014

    Stylish lobby; nice (though not very big) pool; great room service club sandwich and good food in executive lounge.

    Rooms a bit small, with dated decor; Executive Lounge charges outrageous sum of 3 JOD for a soft drink; check-in rather inefficient - too few staff.


  • Saad
      United Kingdom
    June 20, 2014

    Location & food

    wireless internet was poor


  • Kenji
    June 7, 2014

    Central location.

    I wondered why only one staff was working at the reception during busy morning hours.


  • Federico
    May 27, 2014

    Its a good hotel, with experienced and kind staff.

    The rooms are a bit worn out. Pillows are a nightmare and the bath in the bathroom is too small and inconvenient.


  • Piotr
    May 26, 2014

    Italian Restaurant with great service Good and tasty breakfast


  • Said
      Palestinian Territory
    May 25, 2014

    the facilities (the restaurant and the sport section are very good



  • Nafiz
    May 25, 2014

    The good service and friendly staff attitude.


  • Thamer
      Saudi Arabia
    May 12, 2014

    The price is to much


  • Walid
      Saudi Arabia
    May 9, 2014

    My booking for the Room class was not granted. The staff was even as bad


  • Anonymous
    May 3, 2014

    pillow are not comfortable The view!


  • Mubarak
      United Arab Emirates
    April 2, 2014

    The hotel well decorated and staff have high level of hospitality and welcoming,the food was amazing

    The room rate was little bit high


  • Jassim
    March 16, 2014

    the friendly staff

    the bed and pillows


  • Waleed
    March 16, 2014

    Location is very good. You can find food ,coffee shops , stores , shopping area. Staff are so friendly.

    Compare to other hotels ,this hotel rate higher around 20% than others. Also they charging more than it in website.


  • A.salam
    March 16, 2014



  • Oomed
    March 3, 2014

    I liked the location of hotel and good behavior from the staff and they honesty.

    checking while entering any when, asking by symbol for tips and poor quality of cosmetic items in the bath.


  • Nafiz
    February 27, 2014

    Friendliness of front desk staff and security team

    Value for money, room rate is kind of excessive when comparing similar hotel standard


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