There were some issues with cleanliness and service, which were resolved with the lovely management people. Much of it was due to the amount of people staying on the first day of my visit, which meant that some things were lacking and fell below my expectations. It felt as though it was aimed more towards single travellers, or couples, who would be staying up late and sleeping late. Not what a single mother to a 7yr old boy was doing, that's for sure! (Note: There are no ramps for stroller/wheelchair access in some parts of the resort. I helped one mother with a stroller down two flights of stairs.)
The suite was just beautiful - the terrace had the best view I could have wished for. Free minibar and fruit was a lovely touch. Generally, on the second day, when there were less people around, it was blissful. The Ishtar pool was warm and peaceful first thing in the morning, and the other pools were cooler, but refreshing. Floating in the Dead Sea is surreal and totally awesome, especially at sunrise and sunset, with the mountain views on the opposite shore. When I raised problems with one of the managers, he was very VERY nice, and I received a letter of apology from their GM, the same day, along with some lovely treats. They were very appreciative and responded well - which makes all of the difference when problems arise.