In general, it's a very old hotel. The sheets, blankets, furniture and bathroom equipment (along with the pipes) are probably 50 years old and should be renewed as soon as possible. As for our experience, The lady at the front desk was unfriendly. After making a long journey, we found our bed sheets wet (not damp, wet)! It was very hard to have the room changed and yet, we learned that the hot water would be available some hours later and the cold water was rusty yellow. Although the design is nice, all in all it does not meet the price you pay.
The hotel was near Petra entrance.
The only helpful staff was the gentleman at the front desk (afternoon shift) who let us use his computer.