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Newest reviews for Akasaka Excel Hotel Tokyu

  • Didier
      Hong Kong
    August 11, 2014

    I had allergy because of dust.. Impossible to open window single rear room..

    4.6

  • Ling
      Sweden
    August 5, 2014

    The location is fine.

    The room is very(!!!) small and facilities are old, beds are not comforatble, and stuff seemed quite impatient when answering questions.

    3.3

  • Jun
      China
    July 16, 2014

    Room is too small.

    6.7

  • Melissa
      Australia
    July 16, 2014

    Very close to train station and restaurants. Pick up point for the airport bus which was very convenient.

    Breakfast was terrible! I booked this hotel as it had breakfast included and expected a buffet breakfast. Instead we got a 'make your own sandwich' breakfast which was sloppy, cold scrambled eggs, processed meat and limp lettuce leaves. Very disappointing.

    7.9

  • Yung
      Hong Kong
    July 3, 2014

    Location n free wifi

    Hotel decor : old style, bathroom too small.

    5.8

  • Anonymous
      Singapore
    June 24, 2014

    good location opposite train station

    Hotel room was small but its normal for Tokyo city living.

    7.5

  • Rahmat
      Indonesia
    June 9, 2014

    Optional pillows (the bean pillows). Cleanliness. Proximity to business locations, restaurants, Metro station, and convenience stores. The room was not penetrated by the smell of cigarette smoke, despite the smell of it in the hall way.

    Didn't get a double bed as requested.

    10

  • Dana
      United States of America
    June 9, 2014

    This hotel was very easy to find and in a great location (close to subway and restaurants)

    The building smelled like cigarette smoke.

    6.7

  • Chai
      Thailand
    June 8, 2014

    Complement room upgrade to junior suite (2 connecting rooms - one living room and one bedroom) after spending 14 nights (in groups & in 3 successive stays).

    8.8

  • Yung
      Hong Kong
    June 8, 2014

    Front seat staff cold n not helpful. No proper wardrobe in room.

    5

  • Atsushi
      United Kingdom
    June 1, 2014

    Wonderful access to most of the main areas in TOKYO such as SHIBUYA/SHINJUKU/GINZA by tube. under JPY1,000. to Roppongi by taxi. Giant shop for JAPANESE electric product just in front opens until 22:00. Also, local area AKASAKA has various type restaurant/ pub/ first food for Japanese/ Korean / Chinese/ Spanish and more and more with various price range. you have good massage shop as well. 24 hours convenience store is in ground floor.

    7.5

  • Nadim
      United Arab Emirates
    June 1, 2014

    clean and comfortable rooms, nicely furnished, helpful staff, excellent location.

    No safe box in the room.

    9.6

  • Chai
      Thailand
    May 27, 2014

    When we checked in, there was a very small discrepancy on the fee that the hotel charged. I asked the front desk for clarification because I have never found this kind of experience with booking.com; the front desk told me to ask booking.com directly. In my opinion, it is not my job to clarify the above matter with booking.com; I strongly believe it's the staff's attitude and it's hardly to believe this has happened to a Japanese man with his career in servicing people.

    5.4

  • Anonymous
      Hong Kong
    May 17, 2014

    The location is excellent. Metro station and many more restaurants are across from the hotel.

    The size of the room is a bit too small for 2. No proper closet space is a major concern for stay over 1 day and particularly for female guests. Wish we were offered an option to a room with proper closet for a mere 1000 Yen more at time of check-in instead of knowing about it at check out. Enquiry was made during booking but none of this optional details was available.

    6.7

  • Gregory
      United States of America
    May 13, 2014

    Very professional and friendly. Excellent service and room very clean.

    Tried to convince me that I was receiving a non-smoking room when it was obvious a smoking room. Please be honest with customers. After complaining, I received a non-smoking room. Everything went well afterwards.

    9.2

  • Bui
      Australia
    April 29, 2014

    Location. Bathroom is good. Staff was courteous, helpful

    Room TOO SMALL, not even having a wardrobe. Window too small. Claustrophobic feeling

    7.1

  • Steven
      United States of America
    April 26, 2014

    Location with options to go to nearby restaurants

    Glass partition (with blinds!) between bathroom and main room. Had to add aluminum foil to cover the problem!

    9.2

  • Niranood
      Thailand
    April 23, 2014

    I like only the location.

    The room is small. The air con was central air con and when I was there, the hotel turn off the air con. It was very hot inside the room and when someone in the other room smoke, the smell will come into your room via fresh air. It was terrible. The bed is not comfortable. The pillow and the blanket are old and not comfortable at all. I will never go back again.

    3.8

  • Anonymous
      Austria
    April 16, 2014

    Location. There is 7-11 shop on the ground floor, which is very good.

    We stayed there for 4 nights, we need to change password for wifi usage everyday. For what? It's quite inconvenience.

    8.3

  • Anonymous
      Germany
    April 15, 2014

    It was very comfortable to have a Nespresso Machine and Bose Speakers in the room. Especially when you like coffee.

    The hotel is on top of a little shopping mall, the lobby wasn't so easy to find

    8.8

  • Patricia
      United States of America
    April 7, 2014

    Great location across the street from two major metro lines; We had a small, quiet room on the back of the hotel (we asked for quiet); if you prefer a larger, but less quiet room, ask for one at the front of the hotel. Breakfast was OK if you like Western food - very good if you like Japanese food. English spoken.

    Only the breakfast - expensive - but good if you like Japanese food. There's a McDonalds across the street if you prefer that type of food for breakfast.

    10

  • Xavier
      Malaysia
    March 31, 2014

    the location. You cross the road and you are in the heart of Akasaka with lively streets.

    the rooms are small.

    7.1

  • Suchaya
      Thailand
    February 25, 2014

    one staff of this hotel, he stay at concierge desk (young man) he s very rude.

    5

  • Matthew
      South Korea
    February 4, 2014

    Location.

    Room was very small.

    8.3

  • Anonymous
      Singapore
    November 30, 2013

    The location - opposite the metro. Excellent!

    A bit too expensive considering the room, facilities.

    7.5

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