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100-0014 , Chiyoda-ku, Nagatacho 2-14-3, Japan – Show map
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138 verified reviews
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Akasaka Excel Hotel Tokyu's staff speaks: Japanese
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Food & Drink
WiFi is available in all areas and is free of charge.
Public parking is available on site (reservation is not needed) and costs JPY 1500 per day.
Room Service, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Tour Desk, Baggage Storage, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Fax/Photocopying, Hair/Beauty Salon
Shops (on site), Non-smoking Rooms, Elevator, Heating, Air Conditioning
From 2:00 PM
Until 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 6 years stays free of charge when using existing beds.
One child under 2 years stays free of charge in a crib.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 138 reviews
Value for money
Show reviews from:
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|Conveniently located just a 5-minute walk from Akasaka Mitsuke Subway Station, The Hotel New Otani Tokyo Garden Tower features a 400-year-old Japanese garden.|
Staff and the location. Good restaurants around the area. Easy access with metro tokyo.
Room size too small Can be noisy if you are on the road side.
Location and staff friendly
The obvious smell of smoke in a non-smoking room and an air conditioner that cant be lowered below 20 degrees
Location and access to airport
Wifi - very inconvenient in comnecting
Bus pickup from air port Central location Late check out
*Rooms are very small & the bed. *Booking made in more than 2 months earlier & The couldn't provide me connecting rooms plus they were far away from each ather.
The standard of service and room cleanliness has been consistent whenever we visit. We visit at least once a year for the last 5 years!
Nothing that comes to mind.
Affected my sleep most of the night with the fire engine sirens buzzing between 2am to 4am. Never come back to the same hotel next round of Tokyo trip.
The response of the staff to my needs promptly
The hotel was centrally located with lots of shops and restaurants nearby. Several subway lines were close by. It also had the bus service to the airport.
The breakfast was expensive and not value for money. Changing the password daily for the WiFi caused me problems reconnecting thru my phone
Perfect location for public transportation. It was a great central location for us, given our itinerary and plans, the staff were very helpful and the dining room accommodated my wife's food allergies nicely.
There was no place in front of the hotel for our friends to stop and pick us up in their private vehicles - there was only place for taxis and buses.
Located right near a train station
Handy to subway and eateries Very polite staff who spoke enough English to be helpful Large rooms Good shower and bathroom Free wifi with fast speeds
Very hard bed and hard pillows
It was on good location
Room was not clean at all and they give me smoking room and non smoking was booked. All floor has cigarette smell threw all three days I stay there and all our close was smelling on cigarettes.
location of hotel
Wi Fi was not working on last day of stay
Close to station
Very close to Tokyo Metro-Akasaka-Mitsuke Station.
Room is quite small for 2 persons. Small shower but it's clean overall.
Metro station across the road Choice of restaurants 7/11 on the premises
Price of drinks in hotel bar No great language skills from staff Basic facilities Small room even when superior
I had to change rooms as I discovered small bugs on the working desks. Replacement room was only available the following day at 1:00 pm
Good location. Good breakfast.
In smoking room, they need air refresh machine.
I had allergy because of dust.. Impossible to open window single rear room..
The location is fine.
The room is very(!!!) small and facilities are old, beds are not comforatble, and stuff seemed quite impatient when answering questions.
Room is too small.
Very close to train station and restaurants. Pick up point for the airport bus which was very convenient.
Breakfast was terrible! I booked this hotel as it had breakfast included and expected a buffet breakfast. Instead we got a 'make your own sandwich' breakfast which was sloppy, cold scrambled eggs, processed meat and limp lettuce leaves. Very disappointing.
Location n free wifi
Hotel decor : old style, bathroom too small.
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