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160-0022 Tokyo Prefecture, Shinjuku-ku, Shinjuku 1-28-13 , Japan – Show map
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881 verified reviews
They speak your language
Citadines Shinjuku Tokyo's staff speaks: Japanese, English
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No parking available.
Vending Machine (drinks), Car Rental, 24-Hour Front Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Suit Press, Fax/Photocopying
Safe, Non-smoking Rooms, Elevator, Heating, Air Conditioning
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child from 0 to 5 years stays free of charge when using existing beds.
One adult is charged JPY 2376 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 881 reviews
Value for money
Show reviews from:
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The hotel is in close proximity to the metro station and there are many affordable and good restaurants nearby. The locals are really friendly and the reception staff tried their best to arrange an early check in for us.
The breakfast lacks variety but it is still adequate.
Knowledgeable staff and great English
Friendly staff, the room was always extremely cleaned, quiet, the front desk forwarded our two suitcases from Tokyo to Kyoto without any problem.
Location is far away from Shijuku Station, and even the nearest subway station is not convenient if you have to push your suitcase. Also the choices of restaurants and cafes around is limited.
We found the hotel to be welcoming, comfortable and the staff very helpful. This is an apartment hotel so we were able to organise our own food when we wanted it.
I didn't really encounter anything I found really dislikeable - I felt that I knew what to expect and that was what happened.
Cleanliness and size of rooms compared to some Japanese hotels even though we paid extra for this. Quiet! Staff were very helpful. Great WiFi
The limited breakfast offering. Would not take much to add some common western requirements and to keep the supply of food replenished.
Well situated and comfortable. The Citidines is a no frill apartment hotel with all the necessary amenities. A short walk to the nearest underground and lots of small, no English restaurants nearby.
Very little not to like, good value and well appointed.
The apartments were clean and comfortable.
Convenience of location, cleanliness and layout of apartment. We were 2 ladies travelling together and the layout of bathroom facilities meant we each had privacy.
Spacious room, firm bed & fast wifi
Soft pillows & location
We loved it here! Great staff who spoke English. Room was clean and a decent size. A 15 minute walk from Shinjuku station, situated on a main road. (But VERY quiet!) Excellent value for money. We'll be recommending this hotel to our friends.
Hotel was in a perfect location, it is a 10-15 min walk from the Shinjuku train station. Staff was friendly and responsive. Was in Korea for a week prior, so the first day at Citadines left 5,000 yen tip for housekeeper, 5,000 won would be $5, 5,000 yen is $50. Was still in Korea mode. Anyway the staff realized that and did not take the tip, it is hard to find honest hotel staff nowadays. My next trip to Tokyo I will def be staying at Citadines. Another good point is that it is directly next door to a 7-11 that has a global ATM, went to a number of banks that did not have a global ATM, who would have thought the 7-11 would have one!
Rooms are very modern and nice size for Tokyo.
Location: a bit of a walk from metro station
For a Japanese hotel (usually very small) this was a decent size room. Loved the small sofa and kitchen. The Staff were amazing. Really helpful
Everything was central staff were great.
There wasn't anything l didn't like
Rooms are a good size and well equipped. Staff are friendly and helpful. Location is perfect for exploring Shinjuku with easy access to transport to other areas of Tokyo.
Nothing to dislike
The staff were absolutely lovely. They were helpful, attentive and always greeted us when we went out or came in. You can organise a massage in your room from the front desk which was just amazing! The location was great too, once we worked out the subway, metro and railway lines it was a breeze to get around. The cleaning was super fast and pristine! We loved having our room clean every time we came home from a long day! They have a hotplate, pots and pans and a full sink and bench so you can make/ heat anything you want at home if you wanted to.
No pool, gym was small but fine (1 treadmill, 1 cross walker, light weights). There is a laundry service or you can wash your own clothes which is somewhat expensive but cheaper than most places. The room was quite small and had very small windows, but we got used to it and spent nearly no time in it as we were exploring the whole time. The breakfast is quite sparse, you would be better off going about 5 minutes down the street to "cafe" - turn left when you exit the hotel it's upstairs and open for breakfast from early to 10:30am.
I love japan people.very courteous
Large for Japan size great facilities good wifi
We loved the staff, they couldn't do enough to help us, hailing cabs, sending on luggage, giving us directions, etc. our room had everything that we needed, a comfortable bed- and compact but great bathroom area.
It was bait of a hike to the Shinjuku train station.
The rooms were clean and new-looking. The wifi speed was decent. The staff was nice and courteous. Good value for Tokyo.
A bit of a hike to the train station. Small room, but I didn't expect anything bigger in Tokyo.
Kitchen Most of the staff very helpful Excellent English skills Coin op laundry open 24/7 Close to many stores, 7/11, restaurants and cafes
Mattress too soft, sagging in middle. Should have been replaced long ago. One woman at reception desk could only see me to tell me to be out of her way, ignored me standing waiting for help & assisted others who just walked up. Later on I wanted to hand in my room key (already checked out). Gestured to line and told me to get in it. To hand in a key.
Bed was a bit hard
The location of the Citadines was perfect for us - easy walking distance to train stations, 7/11, restaurants, shops, parks. The staff were very helpful and informative. Our room was great, with its little kitchenette and spacious bedroom/living area (compared to other hotel rooms in japan). The hotel was very clean and modern and the toiletries in our room were good quality. The bed and pillows were really comfortable and our room very quiet despite the hotel being located in busy Shinjuku. There was a good little gym and also a laundry on the ground floor near reception. We would definitely stay here next time we visit Shinjuku.
We liked everything
Great room for 2 . Very well organized with great ambiance and with very helpful staff.
A bit far from the center but has shops and restaurants close by and a metro not far from the hotel.
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