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160-0022 Tokyo Prefecture, Shinjuku-ku, Shinjuku 1-28-13 , Japan – Show map
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Citadines Shinjuku Tokyo's staff speaks: Japanese, English
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No parking available.
Vending Machine (drinks), Car Rental, 24-Hour Front Desk, Baggage Storage, Babysitting/Child Services, Laundry, Dry Cleaning, Suit Press, Fax/Photocopying
Safe, Non-smoking Rooms, Elevator, Heating, Air Conditioning
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child from 0 to 5 years stays free of charge when using existing beds.
One adult is charged JPY 2376 per person per night in an extra bed.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 880 reviews
Value for money
Show reviews from:
Opened in December 2013 and situated right in the heart of the lively Kabuki-cho area in Shinjuku, the Granbell Hotel has modern and stylish guest rooms with unique design concepts.
Score from 1373 reviews Very good
In central Shinjuku just steps from subways and a quarter mile from JR Shinjuku Train Station, Hotel Sunroute Plaza features rooms with satellite TV and free wired internet.
Score from 1460 reviews Very good
Featuring Art Deco style, Asakusa View Hotel features 4 dining options and rooms with free Wi-Fi. The hotel has direct access to Asakusa Station on Tsukuba Express Line.
Score from 222 reviews Excellent
Opened in August 2014, this hotel is in a great location just a 3-minute walk from JR Shinjuku Station, offering direct services to Harajuku, Shibuya and Akihabara areas, all within a 20-minute train...
Score from 311 reviews Wonderful
location and quietness
TV very limited channels for Englush viewers
I liked everything: the location, the room was big, the service and cleanness.
The free wifi was excellent for a family and especially when everyone today would like to remain connected
The laundromat facility should have been bigger. Sometimes have to wait for the washing machines or dryer in the evenings when it is fully utilised during that period
We liked the location, and the staff who were friendly and very helpful with the queries we had. The adjoining rooms were ideal for our family during our visit to Tokyo
Great location and friendly staff. Hotel very near JR Metro, local restaurant area and 10mins walk to Isetan Shinjuku.
Staff super helpful. Clean. Decent location. Decent sized room for Japan.
It was a good central area and we could walk to Shinjuku station (but not with suitcases as we were told we could.)
We were not given a proper map that could be understood, so it was hard to find our way anywhere.
Liked the area. Modern, functional rooms and excellent service
Size of bathroom
I am very pleased with the spacious room, kitchen, microwave, toaster, mini fridge and well designed room utility. There was room for sofa bed to be extended for my son and still it wasnt as cram as some other hotels in Tokyo Shinjuku. There was laundry room for guest to do washing n drying.
I m actually very happy with all other service except for one minor matter- No refill of coffee n tea in the room. However guests can self serve and collect from lobby if they need refill of coffee or tea satchets.
The location is excellent in a nice, interesting, local neighbourhood and close to the Metro and the Gyoen National Gardens. It is quiet, clean and with a guest laundry. We have stayed several times and hope to return.
The entrance/reception area has been changed to accommodate a small exercise facility and is often cluttered with luggage so it is not so welcoming or relaxing. The room could benefit from a fresh coat of paint.
The facilities like the kitchenette and its cleanliness
No ice cubes for hotel guests. No Dishwashing powder and sponge in kitchen and had to buy them instead.
Decent sized room, good amenities nearby, and some cosy little places to eat and relax. Close enough to multiple metro stations, so transport is easy.
Sofa was a not very comfortable. Located a bit far from the main Shinjuku action, so we missed out on most of the lively local night-life.
Location to subway station in quaint neighborhood.
If you open the sofa bed they charge you for sofa bed use even though it's included in the room. Ridiculous!
Location was close enough to the busy Shinjuku shopping area and Metro was not far away either.
Bathroom drain had an odour on first day but soon disappeared.
Very comfortable with most facilities. Reasonably close to all you would need. Less than 5 mins to a railway station & plenty of restaurants
Lack of business facilities. They assumed everyone had their own laptop. Their desktop is very old and you can't print from it. Then they charge you to use it!
The hotel's location is really nice and convenient. It's not too near the malls but is within easy walking distance. It's also very near Shinjukugyoenmae - the prettiest garden/park in Tokyo, in my opinion. There were a lot of small restaurants and coffee shops in the area that catered to locals. It is also near a bus station and a subway station. The staff was pretty helpful. I did not bother with the breakfast buffet as it was pretty dismal. Besides there were so many restaurants and coffee shops in the area to choose from. The room was comfortable and had lots of storage. I can imagine that this would be perfect for longer stays.
The Citadines Shinjuku is the first hotel I would consider if I was to return to Tokyo, because of its wi-fi, closeness to metro, gym and laundry facilities and the kitchenette. The staff all speak good English and were helpful and friendly. Even though the hotel was fully booked over the fortnight we stayed, it was rare to hear any sound, minimal sound transfer between rooms. Excellent wi-fi, each room has its own modem so no drop-outs. This was important for me as I was using it to study at my uni in Australia, while I was travelling. One tip: we left our luggage under the watchful eye of the staff, whilst we spent the weekend doing the Hakone circuit. It is Soooo much easier with a small cabin size bag. We stayed at Kowakien overnight from where it is best to do a reverse circuit, like the Japanese. By reverse I mean bus to the pirate ship, then clockwise to Gora. This avoids the huge crowds and sardine tin effect on the cable car.
Its not a downside, just a comment, but if you want to look out your window and see the night lights at Shinjuku, and this is a deal breaker, it won't be possible from this location.
- spacious, clean rooms (for Japan) - quiet location in busy Shinjuku near the park (Shinjuku gyoen) - good value deal
The breakfast in the hotel was dissapointing, there are better options around the area. So it is better to skip it.
Facilities & english speaking staff
Although we arrived in the afternoon about 4pm, it was already getting dark & we had a hard time looking for the hotel.
The rooms were not big but had everything you could ever want in a hotel room. There was excellent utilization of space with shelves and storage in unexpected places. Beds were comfortable and the wash basin & mirror outside the bathroom was a useful touch. Front desk and housekeeping service was good and kitchen facilities adequate.
It would have been nice to have had space for suitcases in the room. But we just unpacked and used the shelves instead of trying to tip toe around a large open suitcase.
Room was big considering we were in Tokyo
Sink was in the main room rather than the bathroom
Overall fine but we are used to Citadines Singapore and while we expected less space the feel of lobby and room was of a cheaper level of apartment hotel.
breakfast was cheap hotel standard 3 star at best More user friendly English guide to eating in local restaurants would help foreigners eg dottor was the nearest best coffee/ rolls. mor information on Japanese toilets wouls also be welcome.
In my opinion, it was perfect.
We have had the best experience while stayed at Citadines Shinjuku Tokyo. The pricing was excellent, the room is equipped with kitchen, security safe and fully (new & modern) bath room facility. For the rate we paid, we were immensely impressed with the size of the bedroom. We will definitely be recommending to everyone.
Distance from Shinjuku station was a bit far; but it wasn't a problem to us.
A very clean and pretty spacious room for a non-expensive hotel in Tokyo, especially in Shinjuku.
A little further to the main hub of Shinjuku, making it a bit troublesome to carry luggages to and fro the hotel
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