I booked the most expensive suite but the service is substandard. When I had breakfast next morning there was an old lady asked me when we prepare to leave. I replied around 3 pm. She asked us to take a taxi. I told her the price I booked includes transfer. Why should I take a taxi at additional cost. She said check in time is around 3, the van has to pick up new guests. The station is only 10 mins away by car, the ryokan has no more than 10 rooms, how is it not possible to effectively arrange transportation for guests? After breakfast I was brought to front desk and demanded that I have to pay my bills now, at 9am, 2 hours before their check out time. I haven't even packed my luggage and didn't take my purse with me! This is the first time I was requested to pay my bill before I check out. At first I wondering is this how they run this ryokan, to have guest pay hours before they check out, instead of settling the bill upon check out like normal hotel do. So I looked around and realized the white Caucasian guests that are checking out the same day but never asked to pay before check out. Is this wried inappropriate unprofessional service only against Chinese?
We stored our luggage in front desk around 10:30 and went out for a hiking. When we returned at 2pm, no one remind me my mom forgot her phone charger in room. She uses iPhone 4 and is difficult to find charger in a foreign country. She cannot use her phone the following 3 days in Tokyo. We left Japan by different planes and my mom can only speak Chinese. Imagine how many difficulties it brought to us!
Booked the biggest suite 光之阁. The room is spacious-even too luxury to two person. Traditional Japanese style, nice privet hot spring, abundance breakfast. Location is near the lake, 5min by walk, but no lake or mountain view. However, the toilet in living room keeps auto-flush on its own which really creeped me out, considering we were staying in a small, home-run, ryokan-BNB that u always see in Japanese movie...(u know what I mean, I don't need to explain more) The boy in front desk was emotionless but helpful. I lost my phone in taxi and I have no idea which company I took. The boy called all taxi companies and succed to find my phone