The owners could be more helpful. You have to make your own bed (typical for Japan), but they don`t show you, how to do that.
They show you only you room, you have to figur out where is the shower, how is the AC working...
English is quiet bad.
Be careful: There is no Bath (or Onsen) in this hotel!!
They don`t tell about food or meals. In my opinion, there are no meals available.
Rooms are quiet different, in one room there are heating blankets, in other rooms there are only bedsheets and staff. Some rooms have heating AC, other have ovens (which are difficult to regulate and it smells really bad about gas).
Often there is nobody at the reception. When you want information or needs something, you have to wait a long time and ring the bill several times...
Really not good for foreigners/ tourists, because they will give you to less information and you will not feel comfortable!
In my opinion they shouldn`t open there hotel for foreigners...
Location is good, but Tsuwano is a quiet small city, so it is not difficult to have a good location.