Staying in a 400 year old Ryokan was a unique experience We loved the private Onsens The food was amazing!

Hilary Iso-Britannia

The staff were amazing, food were great and you get to experience the 9 baths.

Princess Iso-Britannia

Our little break and relax even it was only for a night was amazing. We felt the loved and the caring from all of the staff. We enjoyed our stay with them. The room was amazing and even we didn’t have our private onsen we didn’t really need it. Because we had our bathroom and for the onsen at the arrival you can book the onsens that you wanted to visit, and it will be yours privately for 45min. After the special dinner you can go freely to evey onsen of the hotel with no need to reserve it. Unfortunately we didn’t have too much time to try the public onsens that are in the village.

Charmine Iso-Britannia

Every single moment was perfect. The facilities (all of the private onsens!!) were fantastic, the staff was simply oozing with kindness, and our room was out of dream.

Carly Yhdysvallat

Our one-night retreat in the standard Japanese-style room with an open-air bath was an immersion into cultural luxury. Below is a detailed review of our experience. Pros: - The highlight of our stay was the 7-course dinner and breakfast. This was one of our favorite memories for this trip, as well as our favorite meal. Our menu included (sashimi, tofu, fish, etc) -Our room came with a private hot spring, which we really enjoyed. - Sleeping on tatami mats and futons immersed us in traditional Japanese hospitality. -The hotel's beautiful hot springs were available for free, we really enjoyed going in these, especially the outside ones -They provided us with traditonal Japanese attire and we went to the public baths around the hotel, which were on the same street. -The staff were AMAZING! They went above and beyond.

Abigail Kanada

The staff were wonderful in every way! Helpful and polite

Allison Australia

Had a wide variety of onsen available to choose from that you could use privately with your family that we enjoyed. It is also situated very near the monkey park and there is a free shuttle service that the hotel provides not only to pick you up from the train station but also take you to the monkey park. The staff were warm and friendly and we had a delicious dinner.

Suresh Australia

Incredible service, welcoming staff, everything is taken care of for you the moment you arrive! They offer a free pick up and drop off to the Yudanaka Station, as well as drop off to the Monkey Park. The walk back from the Monkey Park is not long at all and is very scenic - so I highly recommend doing that instead of taking a bus or taxi back to the ryokan. The ryokan is located in the heart of the onsen town, minutes away from the shrines, shops and restaurants, as well as public onsens. Inside there are 8 shared onsen rooms, including both indoors and outdoors options. No booking was required, you could just come in any time provided it is not occupied by someone else. We travelled in early January just after the new year and found no issues using these rooms! Food was really good as well, and we feel like it got even better on our second night - it won’t be the most magnificent meal you can get in a ryokan, but it was great quality and variety!

Marina Australia

Our entire experience at Shibu Onsen KOKUYA was terrific. The food is incredible, the onsens are fantastic, and the staff and service are delightful. The shuttle service to/from the train station and to the Snow Monkey Park was well organised and much appreciated.

Nicole Australia

Great service and availability for any request I had. The several onsens are what make really the difference, as you can enjoy them privately (they are shared, but used privately), without the need to go to the public ones. Great kaiseki dinner, I stayed 2 nights and they served different menus both days. The ryokan is located in the center of the village, with all public onsens and other services easily reachable within few mins by walk.

Stefano Sveitsi