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Newest reviews for Kyoto Hotel Okura

  • Stuti
      Hong Kong
    September 12, 2014

    everything from the polite and welcoming hotel staff, to the location and the cleanliness and the convenience.

    10

  • Katherine
      Hong Kong
    September 12, 2014

    The staff's English is good!

    The lady at the hotel corner who helps guests like us to explore the routes for restaurants and tourist spots does not smile and makes the whole experience not pleasant. We met her three times on three consecutive days to ask for her advice on routes but did not feel her welcome at all!

    7.9

  • Anonymous
      United States of America
    August 31, 2014

    Central Location can't be beat

    Hotel needs an update

    8.8

  • Graham
      United Kingdom
    August 29, 2014

    Location excellent

    Bit tired and dated all round

    7.9

  • Lisa
      United Kingdom
    August 24, 2014

    Wonderful hotel, great facilities, brilliant location

    We noticed that, as western tourists, we were rather ignored by the staff, whilst Japanese visitors were treated like VIPs

    7.1

  • Sally
      United Kingdom
    August 11, 2014

    Comfortable bed. If the weather is bad then you can get directly into the subway system without getting wet. Good bakery in shopping mall under hotel. Concierge services were good

    Shuttle bus to Kyoto station is only once an hour and you need to book to ensure a space. I also tried to get the last shuttle back at 6pm, but the office was already closed at 5:45pm (I hadn't booked)

    9

  • Lauren
      United Kingdom
    August 7, 2014

    -location -room with a view -lovely staff -lots of restaurants on site -train station underneath hotel! -free wifi -Great shower

    -breakfast worked out as £20 each per day! It's a good range of food but was usually our most expensive meal!

    9.2

  • Anonymous
      Germany
    July 30, 2014

    I wish there was a ceiling light in the room and perhaps a free bottle of mineral water. Otherwise no wishes. I really liked the hotel and its intelligent and highly motivated staff.

    9.2

  • Sher
      Pakistan
    July 20, 2014

    Location, size of room, and service were all outstanding. We stayed four nights in a triple room and it was much larger than our room in Tokyo. The concierge was especially helpful in suggesting sights and places to eat. It was very pleasant to leave our luggage at the hotel after checkout while we took in a final day of sightseeing, before taking the bullet train to Tokyo in the evening.

    Expensive

    9.2

  • Anonymous
      China
    July 5, 2014

    The idea of welcome lounge is really thoughtful, we should have used their free shuttle bus to hotel, and they deliver our luggage to Kyoto station that really save our time.

    The room is a bit tiny, and the midnight siren in this downtown location is really annoying.

    7.5

  • Lelia
      Hong Kong
    July 3, 2014

    location and many choices of good food outlets

    staff not helpful … refused to provide additional room key when requested … my father is 83years old and staying in a single room next to my room… my dad requested an additional room key be given to me for easier assess … staff refused

    5.8

  • Glenn
      Australia
    July 3, 2014

    The courtesy bus from the train station was excellent, no trying to find our hotel. The hotel was very nice, excellent staff who couldn't do enough for us, right down to pressing the lift button! Our room was very big, with a lovely size bathroom-full size bath with hand shower and then separate shower (big enough for 2), very nice and all very clean. Definitely high quality and they looked after us. We did find a little "Irish Pub" that did good meals and also a great little local noodle bar - both worth eating at, also close to a bottle shop and a small supermarket so didn't have to use the mini bar! The hotel was on the pick up list for the local tour company for the day trips too, so pick up and drop off home!

    The only drawbacks were that if you didn't want to eat in the hotel there wasn't a lot of options around. although as already mentioned we found a couple of great little places. The WIFI was painfully slow and we ended up saving to draft and sending our email from our next hotel/next town.

    9.6

  • Tracy-anne
      Canada
    June 26, 2014

    The staff were excellent, hospitable, and friendly. The in-house Japanese restaurant Irifune had a great traditional menu and my server Ayumi Kuwahata had impeccable English. She took the time to explain all the dishes with incredible attention to detail. The location was foot steps away from the Gion area. Great for tourists!!!

    7.5

  • Doug
      United Kingdom
    June 24, 2014

    Extremely helpful staff. Location. Spotlessly clean. Shuttle bus from and to Kyoto station.

    Hotel guest restriction on use of leisure facilities and high supplemental fees.

    10

  • Linda
      Singapore
    June 15, 2014

    The staff were attentive and helpful and helped me organise day trips in and around Kyoto. Nothing was too much trouble.

    10

  • Jon
      United States of America
    June 14, 2014

    Great location for families traveling with children. Beautiful setting for being in a large city. Great staff and service. A bit expensive.

    8.8

  • Vera
      Switzerland
    June 8, 2014

    Hotel is very enjoyable in every respect. Friendly and knowledgeable staff. Very well situated and best connections with public bus. We just loved the hotel.

    10

  • Anonymous
      Australia
    June 1, 2014

    Great location, friendly staff

    7.9

  • Anonymous
      Australia
    May 31, 2014

    The staff were so eager to assist with our luggage.

    The air conditioning circulates smoke through the non-smoking rooms. Every other hotel we stayed in provided daily bottles of water except for this one. It had a really stuffy feeling and a funny smell as though no fresh air had come through for decades. The furnishings are outdated.

    8.3

  • Anonymous
      United Kingdom
    May 29, 2014

    Concierge Staff were most helpful . Air conditioning was very quiet.

    The hotel advertises a swimming pool/gym facilities but doesn't inform people staying at the hotel that these facilities are a club and therefore subject to a large "on cost" in order to use them. Most international hotels have gym and swimming facilities within the hotel that do not charge staying customers extra to use them. Rather Low ceilings in bedroom

    6.7

  • Peter
      Australia
    May 27, 2014

    Great view from 15th floor. Excellent view from the 17th floor restaurant. All you can eat buffet lunch for ~3000.

    3000 to use the gym (included spa & sauna). Should have offered a separate gym only rate - I only used it for a 20 minute HIIT session.

    8.8

  • Heather
      United Kingdom
    May 21, 2014

    The concierge service was appalling there were only able to provide information on organised tours and seemed to have very little idea of what attractions could be accessed simply and easily from the hotel.Their ineptitude cost us time and meant we missed out of something we had hoped to see

    6.7

  • Shi
      Singapore
    May 13, 2014

    Next to subway station, close to many restaurants. Attentive and helpful staff

    Nothing

    9.2

  • 一鸣
      China
    May 6, 2014

    very good view and location, nice staff.

    9.6

  • Pandu
      Australia
    May 3, 2014

    Location is great, subway station is just located underground. Very close to Shijo Dori, Gion, Pontocho, and Higashiyama. Room is spacious though could do with a balcony for a five star hotel. Porter and Concierge are friendly and happy to help.

    One of reception staff was displaying 'can't be bothered' attitude on check-in which is quite uncharacteristic of Japan.

    8.3

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