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Newest reviews for Hotel Metropolitan Tokyo

  • Aunyaporn
      Thailand
    August 29, 2014

    Location

    Wifi

    5

  • Karin
      United Kingdom
    August 27, 2014

    Lovely hotel with lots of facilities. Shopping and bars and even a bakery. You can see Mount Fuji from the bar on a good day. Rooms were plenty big enough with comfortable beds.

    The hotel had building work going on which they knew about at the time of booking. I feel they could have told us at the time we booked to allow us to make a more informed choice. The work started at 0830 which ordinarily would have been fine, but with jetlag it did impede our rest at times. Bar prices were very steep.

    7.9

  • Patricia
      Australia
    August 26, 2014

    close to station and bus to Airport leaves from Hotel easier than going over to Train Station

    Small rooms but that is Tokyo

    8.8

  • David
      United States of America
    August 22, 2014

    Only a 2 minute walk to Ikebukuro train station and the giant Tobu and Seibu department stores. Lots of restaurants around the area to dine in. This was my fourth visit to this hotel and will stay here again.

    10

  • Martha
      Philippines
    August 16, 2014

    The room was comfortable - and clean. The location was was conveniently located near the train station.

    No internet in the room. I had to go to the lobby to retrieve important emails - and even then, it had very poor signal

    9.2

  • Rosy
      Hong Kong
    August 10, 2014

    I like the location.

    I thought the room type I booked would be bigger than the one I check~in!!

    7

  • James
      Japan
    August 6, 2014

    The room Limousine bus service The lobby The breakfast

    The cost of the breakfast

    9.2

  • Mary
      Australia
    August 3, 2014

    Everything -- location. cleanliness courtesy .style of room. great breakfast , great for all transportation good service to airport great fro shopping lots of variety for eating and clubs nearby

    inflexible check in and check out

    10

  • Anonymous
      Singapore
    August 2, 2014

    Everything else. Apart from the female receptionists, all other staff including the bellboys/girls, housekeeping staff and staff in the Japanese restaurant etc were helpful and kind.

    Rude female receptionists who sneered whenever they realised our reservation was made through booking.com. They then became singularly unhelpful. We did not encounter this attitude with the male receptionists. Only one female (who exchanged our room keys) was polite.

    9.6

  • Taizan
      Australia
    August 2, 2014

    Location Staff Comfort

    10

  • Claude
      United Kingdom
    July 29, 2014

    Location and facilities are convenient Members of staff from information desk and room service go the extra mile Magnificent hotel

    Not free wifi Front desk members of staff a bit stiff/cold Dated furniture/carpet

    7.9

  • Hathai
      Thailand
    July 26, 2014

    Location is near Ikebukuro train station.

    Room size is quite small.

    7.9

  • Lihua
      China
    July 25, 2014

    1. Good location. 2. Shopping center 3. There is a bus directly from hotel to airport.

    N/A

    8.3

  • Michelle
      Singapore
    July 24, 2014

    We were 4 adult siblings travelling with their 2 elderly parents and we stayed two nights at Hotel Metropolitan Tokyo. Once we booked for the rooms, Hotel reservation emailed us explaining the check-in time. We wrote back requesting an earlier check-in for my parents' room at an extra charge as stated. Everything was arranged and upon hearing that we were on the red-eye flight arriving at 6:30 am and that my father is a liver cancer patient, the hotel went ahead to provide my parents with the room fully ready at 9:30 am when we arrived. They not only waived that early check-in charges, they touched all our hearts by placing a "Welcome Cake" in the fridge and setting up the table with a tray with 6 napkins, 6 sets of cutlery. It was indeed a pleasant surprise and a fantastic start to our trip to Japan. Words cannot express how grateful and touched we were. Other comments as below (1) Location - (a) It is just a 3-min walk to the Ikebukuro Station and the information desk at the hotel gave us very good instructions as to how to walk there. With the train station around, you can travel to anywhere along the super efficient subway train service Tokyo has, even my parents rode the train with us from Shinjuku back to the hotel. (b) The big department store Tobu is where the train station is on the side of Hotel Metropolitan, while the other big store, Seibu is located opposite side across the train tracks. (c) A popular Ramen Store (be prepared to queue for it though) is also just 600 m away. Really delicious and quite an experience. (d) There are a few 24-hour convenient stores (7-Eleven, Lawson, Family Mart) all within walking distance from the hotel. (e) Little small eateries are available all around the hotel too. You will never go hungry! (2) Taking the Airport Limousine Bus to and fro hotel was really easy. The porters handled the luggage professionally - tagged them, loaded them efficiently.

    9.2

  • Anonymous
      United States of America
    July 18, 2014

    We were on the 19th floor. Rooms were bigger than expected and really clean. Hotel was close to the train station so getting around was really easy.

    Restaurants at the hotel were a bit overpriced, especially breakfast.

    9.6

  • Julie
      Australia
    July 18, 2014

    Location, facilites

    Nothing

    10

  • Po
      Hong Kong
    July 18, 2014

    Clean and tidy. Good location

    None.

    7.5

  • David
      Singapore
    July 16, 2014

    Service standards are good and the presence of committed staff enhance the hotel as one that I would select for a repeat visit. I commend Mr. Nakatani, for example, the hotel's concierge for his knowledge, attention to detail and for going above and beyond the call of duty. On a previous stay at the hotel, he accompanied my son to the hospital due to an emergency and provided care and concern to me as an anxious parent. During a long conversation in the waiting room of the hospital, he did much to promote Japan as a tourist destination and talk about his approach to work. He even stayed with us till we got back to the hospital, despite it eating into his rest time. I am impressed by his work ethic and commitment to the job. The hotel is fortunate to have such a staff in their employ. In my recent stay at the hotel, we met Mr. Nakatani again and he could remember my name and where I was from, despite it being nearly a year since our last visit. Unfortunately, I did not get to speak to him because he insisted on attending to a work matter, which took priority. Please ensure he gets a commendation!

    One of the front counter staff was not very helpful when queried on the existence of breakfast vouchers, as we checked in. It took considerable encouragement before the said vouchers were produced. She was polite, but not helpful.

    7.5

  • Anonymous
      Sweden
    July 16, 2014

    Wifi

    4.2

  • Bruce
      New Zealand
    July 16, 2014

    close to train station and attractions. restaurant on site and other different eateries close by

    food prices quite high

    9.2

  • King
      Hong Kong
    July 10, 2014

    - clean - close to Metro Station - service

    room too small

    8.8

  • Rachada
      Thailand
    July 7, 2014

    Location and convenient for airport transfer

    No free wifi in room.

    7.5

  • Gary
      Australia
    July 7, 2014

    Well located. Helpful staff. Great shopping and eateries on your doorstep. JR rail within 150 meters.

    8.8

  • Anonymous
      United States of America
    July 6, 2014

    The perfect location for shopping around and very convenient connect to the metro only take about 5 mins by walking distant. The hotel services is great too.

    Nil

    8.8

  • Tracey
      Australia
    July 5, 2014

    Lovely hotel & so close to train station. Would stay here again, great value for money.

    9.6

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