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Newest reviews for Hotel New Otani Osaka

  • Kevin
      United Kingdom
    September 10, 2014

    Efficient polite staff. Super clean hotel and very quick to answer emails before leaving England.

    Limited food eateries in area but five minutes away by tube so no problem

    9.2

  • Lorette
      Australia
    September 5, 2014

    We liked it because the rooms and service was excellent and we could park our car right out the front. You need a car to stay at this hotel because it is out if town

    Nothing all great!

    9.6

  • Lim
      Singapore
    September 2, 2014

    Spacious room, great service. They have English speaking staff available at the concierge.

    8.3

  • Anonymous
      United Kingdom
    August 16, 2014

    The cost of using the pool for a staying guest was over £20 per person per use, a completely ridiculous cost on top of the room rate and very disappointing.

    6.3

  • Zhao
      China
    August 14, 2014

    located just walk distance to OSAKA Castle. ample lobby and room size. facilities are adequate.

    businessman-like staff, have to pay for swimming pool. ristriction for child to use the pool.

    8.8

  • Peter
      Australia
    August 12, 2014

    Room service Good Location Helpful guest relations

    Having to pay for gym and pool access.

    10

  • Jacquelene
      Singapore
    August 8, 2014

    Near to train station, to Osaka Castle

    7.1

  • Rachel
      United Kingdom
    August 6, 2014

    The location was very convenient, with osakajokouen station situated within a few minutes walk. We had a room with a castle view and it was stunning to wake up to and go to sleep to. The staff were the friendliest and most helpful; if you don't speak any Japanese then don't worry at all because staff speak very good English. Rooms were very clean and tidy and a newspaper bag was put on the door every morning.

    There are restaurants nearby but you have to find them, or ask one of the hotel staff to point you in the right direction.

    10

  • Anonymous
      Canada
    July 29, 2014

    Location and comfort of hotel with excellent access to local public transportation ( JR rail in walking distance just 5 minutes away )

    Expensive breakfast but eating alternatives are close by.

    10

  • John
      Australia
    July 24, 2014

    Not sure why new is in the name of this hotel, it needs to be demolished and started over - time warp 1980's. Again we chose his hotel for the Pool facilities only to find that it costs US$55 each person each swim. Very misleading. The actual room had stained wall paper, patched up walls, dirty carpet and smelt really old and dusty. NOT VALUE FOR HIGH PRICE PAID

    4.6

  • Anonymous
      United Kingdom
    July 22, 2014

    Nice room, friendly staff.

    Extremely high charges to use the swimming pool. A bit 70s.

    7.9

  • Rosita
      Australia
    July 22, 2014

    staff are extremely courteous and helpful, rooms are a good size, beds are very comfortable. all my requests were promptly and efficientky met.

    nothing

    10

  • Patrick
      United States of America
    July 16, 2014

    This hotel was excellent! Staff very friendly!

    10

  • Peter
      United States of America
    July 13, 2014

    Room was quite spacious compared with other stays in Japan. The view of the park & castle was a nice bonus. Transportation was great with the JR Osakajokoen station such a short walk away (in the section of the ring between between Tenojji and Osaka stations). Very helpful staff.

    9.2

  • Anonymous
      China
    July 7, 2014

    The location is great, easy to approach to anywhere, view is excellent, surrounding is quiet,room is spacious, a well maintained old hotel, if visiting Osaka again will definitely choose New Otani.

    Not really.

    10

  • Mark
      Australia
    July 4, 2014

    Wifi

    9.2

  • Tao
      China
    July 1, 2014

    The staff is very nice, the best service!

    7.5

  • Shelida
      Malaysia
    June 30, 2014

    1.The services are excellent. Staff were very helpful. 2. We prefer the location as it is not a very busy area like other downtown hotels. Quiet and relaxing.

    1. The third bed was not comfortable as it was an extra bed not a bed. 2. On our second day, we found our room wasn't clean when we got back to the hotel around 1.30 pm. My guess is they haven't got into our room yet. It was cleaned up an hour after we arrived.

    7.9

  • Taha
      United Arab Emirates
    June 29, 2014

    Everything

    The price of using the sport facilities

    10

  • Joanne
      Malaysia
    June 27, 2014

    I don't like is I booking for three person in the room,but the third bed is actually just add on,is like people those add extra bed,feel is bad,feel uncomfortable...because we are book under 4 more star hotel,this is really bad..

    7.5

  • Ronnie
      Singapore
    June 23, 2014

    location and friendly english speaking staff

    rooms decorations a bit dated and the room has a stale smell.

    7.1

  • Victor
      Singapore
    June 22, 2014

    Comfortable room and pleasant surrounding without the crowds and traffic.

    If you like to be where the buzzling activities and night life you could select another hotel in town.

    7.9

  • Jonathan
      United States of America
    June 14, 2014

    Great location for families. Close to train station. Beautiful setting.

    8.8

  • Anonymous
      China
    June 8, 2014

    bath room is so small

    6.3

  • Jovan
      Australia
    June 6, 2014

    This review is a bit biased as we got a free upgrade to a suite instead of a double room. Was the suite fabulous? You bet. 60 square metres, great views of the castle, the river and the park. Entrance hall, separate living room, two toilets and room to hold a party (we didn't). 4 nights of that, now we're spoiled for life.

    Location - a few stops on the subway to the downtown lights and action. But as (considerable) compensation, it is just across the river to the Castle.

    9.6

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