Hotel New Otani Tokyo  

El ambiente, el jardin

El olor de la habitación era de tabaco (también es por que la Ley Antitabaco no se aplica en muchos lugares de Tokio). El hotel debería tener algun detalle con los hospedados (tipo café, te bienvenida en el hall), organizar mejor las salidas (por eso creo que está mas indicado para business) y precisamente por eso me pareción increible que no tuviera sala business (prensa, internet, wifi...)

Atencion ubicacion

La calidad del hotel

Muy grande, hay que recorrer largos trayectos para ir de un lado al otro. El edificio antiguo no esta a nivel. Muy caro el desayuno y los restaurantes. No incluye internet un horror.

El jardin japones que tiene como anexo

Los empleados no hablan mucho inglés salvo los del front desk y las instalaciones son muy antiguas. Falta renovación mobiliario e innovacion. Por ejemplo siguen usando llaves y si las perdes tenes una multa cuando en las mayorias de los hoteles te dan una tarjeta electrónica.

The hotel is vintage 1960s and built around a lovely Japanese garden, which is a rarity in any city. However, parts of the garden were closed for maintenance during my stay.

The Garden Tower rooms are definitely not 5 star quality--they are faded and need updating, not very large, and a bit gloomy. For the money, you'd do better staying at a newer, smarter, 4 star in Tokyo. The restaurants and all services are overpriced. The most annoying thing, though, is lack of WiFi service in the rooms and in the hotel in general. I had to go all the way across the huge hotel complex, buy a 30 minute access card for $10 usd, and camp out at the main desk lobby area in order to get connected. There's simply no excuse for this at a contemporary 5 star hotel in one of the world's major cities.

We stayed at the Hotel New Otani at the time of the Earthquake. The staff were fantastic and couldn't have been more kind and helpful. With all the difficulties they were experiencing they continued to provide an amazing service. We had to cut our stay short due to all the problems and they only charged us for the time we were there, found out about how we could get to the airport because all the usual transport methods had stopped and even came out to wave us off apologising for the disruptions to our holiday. This was the best hotel I have ever stayed in and would thoroughly recommend it to others.

Choice of eating facilites

Price of food and drink :(

Excellent service, beautiful Japanese garden and great location.

No WiFi in rooms.

The staff were incredibly friendly and helpful and the hotel itself is extremely impressive. Our room in 'The Main' was beautiful and every detail was so well thought out, it made our honeymoon stop over really special. Thank you!

Adjacent to a subway station with 4-5 major lines. Many stores and restaurants in the hotel. Under-utilized jym. Mechanized wake-up call.

Atmosphere is a little bit "mass market" (not so exclusive) which reminded me of hotels in Hawaii. Breakfast buffets at three restauarants were not up to my expectation (very limited choices). It wasn't easy to control room temperature (it was too warm).

Location, ambience, familiarity (I have stayed in the past), access to transportation and restaurants.

The room heating control is slow and imprecise. Generally, room was too warm at night. Breakfast not available until 7am. Should be open at 6am, or 6:30 at the latest. Iron and ironing board only available for 1 hour periods.

The price had been discounted making it good value. The room was large and comfortable with all amenities necessary. The hotel facilities were excellent and the staff were very helpful.

The restaurants are too expensive. We decided to eat out as a result but would have like to try one of the teppanyaki places.