Hotel New Otani Tokyo  

Malgré un décor un peu suranné, hôtel vaste et très agréable. Belle chambre avec vue sur Jardin. Calme. Proximité du métro pour visiter Tokyo.

L'accès à la piscine est payant en plus de la chambre.

Oui mais un peu désué

Hôtel qui a besoin d'être rénové

Service propreté et calme

Tout y est calme luxe et volupté;un havre de paix au coeur de la ville et du quartier chic d'akasaka mitsuke; le petit jardin japonais est une pure merveille et c'est un immense plaisir de pouvoir y séjourner.C'est le deuxième séjour que nous faisons à New Otani et la sérénité qui y règne est envoutante et reposante dans cette ville bouillonnante et nous ne cherchons plus d'autre hôtel à Tokyo car il est unique;merci de nous avoir permis d'y séjourner.

Convivialité du restaurant avec vue sur le jardin

Salle de bain trop petite, éclairage des chambres mal organisé (impossibilité d'éteindre depuis le lit)

Excellent

J'ai apprécié la qualité de l'accueil, la courtoisie, la grande propreté, la multiplicité des services et notamment la beauté du jardin intérieur.

The hotel is vintage 1960s and built around a lovely Japanese garden, which is a rarity in any city. However, parts of the garden were closed for maintenance during my stay.

The Garden Tower rooms are definitely not 5 star quality--they are faded and need updating, not very large, and a bit gloomy. For the money, you'd do better staying at a newer, smarter, 4 star in Tokyo. The restaurants and all services are overpriced. The most annoying thing, though, is lack of WiFi service in the rooms and in the hotel in general. I had to go all the way across the huge hotel complex, buy a 30 minute access card for $10 usd, and camp out at the main desk lobby area in order to get connected. There's simply no excuse for this at a contemporary 5 star hotel in one of the world's major cities.

We stayed at the Hotel New Otani at the time of the Earthquake. The staff were fantastic and couldn't have been more kind and helpful. With all the difficulties they were experiencing they continued to provide an amazing service. We had to cut our stay short due to all the problems and they only charged us for the time we were there, found out about how we could get to the airport because all the usual transport methods had stopped and even came out to wave us off apologising for the disruptions to our holiday. This was the best hotel I have ever stayed in and would thoroughly recommend it to others.

Choice of eating facilites

Price of food and drink :(

Excellent service, beautiful Japanese garden and great location.

No WiFi in rooms.

The staff were incredibly friendly and helpful and the hotel itself is extremely impressive. Our room in 'The Main' was beautiful and every detail was so well thought out, it made our honeymoon stop over really special. Thank you!

Adjacent to a subway station with 4-5 major lines. Many stores and restaurants in the hotel. Under-utilized jym. Mechanized wake-up call.

Atmosphere is a little bit "mass market" (not so exclusive) which reminded me of hotels in Hawaii. Breakfast buffets at three restauarants were not up to my expectation (very limited choices). It wasn't easy to control room temperature (it was too warm).