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102-8578 Tokyo Prefecture, Chiyoda-ku, Kioi-Cho 4-1, Japan – Show map
|Junior Suite "Garden Tower"|
|Standard Double or Twin Room "Garden Tower"|
|Standard Double or Twin Room "The Main"|
|Deluxe Double or Twin Room "The Main"|
|Triple Room "Garden Tower"|
|Premium Double or Twin Room with 1 Extra Bed "The Main"|
|Executive Double Room|
|Special Offer - Double or Twin "Garden Tower"|
|Special Offer - Double or Twin Room "The Main"|
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307 verified reviews
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Hotel New Otani Tokyo's staff speaks: Japanese, English
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Outdoor Pool (seasonal), Grounds
Tennis Court, Sauna, Fitness Center, Spa, Massage, Indoor Pool, Bicycle Rental
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Wired internet is available in the hotel rooms and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, 24-Hour Front Desk, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Newspapers, Safe, Chapel/Shrine, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Family Rooms, Elevator, Heating, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 12 years stays free of charge when using existing beds.
One child under 1 year stays free of charge in a crib.
One older child or adult is charged JPY 5940 per person per night in an extra bed.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 307 reviews
Value for money
Show reviews from:
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Everything, every aspect is almost perfect.
When I am in an executive room and pay an adequate price I dislike it if the bottles of the complimentary water are counted: "one bottle per day and per guest". I missed a plug for my phone at my bed or at the work table which in a way did not even exist as such. I had to put in the password for the Wi-Fi every day new, a little annoying. That I could use the spa for free only until 10:00 a.m. also seemed not quite generous.
Clean rooms Good location Personal Garden
Some parts too old No SPA/pool Small rooms Quite expensive
The room was very comfortable with a large window and chairs to look at the city; a nicely placed wall separated the bathroom/closet from the bed area. The hotel garden and grounds are an amazing retreat from the confines of the Tokyo crowds.
The prix fixe early dinner in the Satsuki, the mushroom soup was excellent but served tongue burring hot. The grilled pork was overcooked. The strawberry shortcake from Patisserie Satsuki was wonderful. I was seated outside the normal dining area and felt like I was in the kitchen with the noise. The waiter never checked on my table with long times between plates. For the check, he chased me after I got tired of waiting and went to pay at the front. Probably, not a place worth returning given the options in the New Otani Hotel. Unfortunate. The 17th Floor Bar had the same service. Best to go across the street to enjoy the experience in the nearby restaurants.
Everything was excellent from friendly, professional reception, quality of room and in-house buffet. The location permitted us to walk to many varied venues. There is no question but that we will recommend the hotel to family and friends and would return should we visit Tokyo again.
We cannot think of anything we didn't like.
Inside room decoration is not so good and luxury as the other parts of hotel.
the location. The rooms at the main building are spacious and very comfortable.
It is a huge hotel so it is very very busy . and you need to walk a lot .
House keeping,hotel front desk and staff.
the service at SKY buffet. the furniture in our room: the sofa's leather is peeling and outdated, this also includes coffee table, desk and beds.....
The building is very nice of course and the rooms are very big which is something quite rare in Japan.
The price is absolutely too high for the services offered. At least the breakfast should be included and the view should be much much better. Rooms clean but quite old style. Again too much for te price.
Airport Bus from Narita airport takes you right to the New Otani entrance - it was the 3rd stop on their route. The room was large for the 3 of us. It had a small table for us to eat breakfast in the room, and the TV had a couple of English language stations. Room had 2 sinks which was nice. Beds were firm. Curtains made the room dark. Close walking to Akasaka-Mitsuke subway station. Many restaurants in A-K area as well as a Citibank ATM. Hotel staff speaks English. I offered to tip the bellhop but she refused tip. Not in the heart of areas to visit, but A-K is very clean and not as crowded as other areas (like Shibuya & Ueno). The wifi worked in our room even with 3 iPhones and an iPad. The garden is very nice. I'm glad we stayed here for the first nights of our Japan trip. We bought breakfast stuff (yogurt, bread, juice) at the mini-mart in A-K.
It was our most expensive hotel on the trip. The price to use the pool and to eat breakfast was about $30/person each. So didn't do either. Our room in the Tower faced Akasaka-Mitsuke which was just a view of buildings and roads. The other side of the hall overlooked the beautiful New Otani gardens. I wish we had been on that side of the hallway. The closest laundry is not really walking distance, so we didn't use it.
Excellent service and polite staff. Amazing views of the famous gardens. Value for money for the level of services.
Wifi its a must and should be available in rooms too. Concierge service staff should be a bit more expirienced with english speaking tourists.
Wifi is good
Room decor is old n stil got strong cig smell after using their spray
The hotel does not have Halal food
The hotel is well situated, the rooms spatious and with views, and offers the professionality of a 5* hotel.
The hotel has a reputation of a luxury hotel, but accommodation is at best decent. It is oldish, the mattresses should be replaced, the rooms smell of old (and a bit of tobacco, even though non-smoking). It features a swimming pool, but it is too crowded for one to be able to swim in it.
Spacious rooms (connecting if booked well in advance), great views, helpful staff, outdoor pool and gardens, great location, lots of explore.
Gym not so good and a few overpriced restaurants in the hotel complex to be avoided.
1) location is convenience 2) staffs are polite and helpful
1) Garden rooms need major renovation 2) Don't enjoy buffet breakfast. Too crowd and it was untidy
house keeping helpfulstaff
does not have their own travel agent, therefore the travel arrangement can not charged to room.
Location is perfect! Big rooms. Excellent concierge service.
The hotel is a bit outdated, as well as the beds. We used the pool once, but it took so long time to get there from the room, so we didn't do it again.
pool room layout
This is my second time in new otani, the hotel located in a good place, the surroundings including the garden, are very nice and well kept. I do recommend the hotel for business and pleasure.
I had to stay an extra night, the hotel couldn't find any solution, and offer me a rate of 500$. As an returning guest, I found it annoying.
Very helpful staff. Considering the location and the service it is great value for money.
As other have remarked the pool (3000 yen) and the restaurant have rather steep prices. Knowing that we found it had great value for the money.
I became quite unwell while I was staying at the hotel, the manger and other staff were fantastic orgainisng translators and doctors. I felt extremely well-cared for.
the bed was not very comfortable
Comfortable rooms, excellent customer service
expensive, gym is limited
Close to the metro station Nice and clean Big room Friendly staff
Beds a bit hard
It was a comfortable and pleasant stay. Staff are courteous, very polite and very helpful. The location is excellent.
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