Hotel New Otani Tokyo  

Rooms Ambiance Location Surroundings Staff Shopping

Elevators at the Garden Court Breakfast offerings

We particilarly appreciate the assistance given by Mr Takeshi Sudoh, Asst Manager, Front Office who made our stay such a pleasant one! His efforts in ensuring that we had a nice room free of tobacco smell was particularly appreciated. We hope to be back soon!

Nothing

Top Location, beside, it's a city within a hotel it self; with so many first class restaurant, shopping arcade, supermarket, and not to forget the beautiful old original Japanese Garden with waterfall. Its a professional hotel; Everything's perfect!

We arrived to Tokyo in the morning, and they allow to pay for little extra and do early check in~ That's very nice!!:)

Quite noisy when the staff tidying the other room~

All staff very friendly and willing to assist us with information for travel and locations around Tokyo. Nothing was a problem. The attention to detail and cleanliness of the whole facility. The traditional gardens & koi pools take the harsh edge of the city away - so refreshing!

Situation, facilities, breakfast and restaurants, japaneese garden, cleannees and service.

Wi-fi only in common areas, no Wi-fi in rooms.

1. Room size is good comapre with other hotels in Tokyo. 2. Hotel location is good, very convenient to take metro (Ginza line) to the most of sightseeing and shopping area.

1. Decoration of bathroom is not looks like a 5 star hotel. 2. All the extra service (F&B) are very expensive.

Glamorous hotel with a massive shopping area downstairs. Staff were prompt and polite and the room was good. Location is great with trains going to shinjiku only 4 stops away, or the sky tree 20 minutes or so the other way. The hotel is currently undergoing some renovation on the elevators so commuting to the ground was a little slow. If you have time we recommend dinner at the sky bar buffet, the view is spectacular.

Obviously it's expensive.... Spend a night in luxury.

Location is perfect to exploring the city. Nearby there's plenty of restaurants and bars for drinks and dinner.

The air conditioner in our room didn't work and they didn't fix it (although tried to). The breakfast in the hotel is way too expensive. The use of health club is extra charge.

Centrally located though surrounded by own private Japanese gardens. Great views, especially from top floor bars. Efficient, personal service in a very large city centre hotel.

It's a bit pricey but does the job admirably.

Spacious room, accessibility to akasaka-mitsuka station, cherry blossoms near sophia university and outside the back of the hotel

Far from eateries and activities, quite far from yotsuya station, old fashioned design of hotel and rooms, no wi-fi (only lan, and not complimentary)

Concierge staff especially Kojima san. E dept staff yuko Enda Double deluxe room main tower Sakura blooming in garden, on way to train station and Yaezakura in back hotel. All staff courteous and greet, offer to help. Like live jazz music and hamburger Liked comfy space of Main Tower room and bed, large closet and bath. Handbags helped in bathroom.

Had triple beds Garden Tower -- beds were terrible, coils dug into our back. Worst beds ever.

No free tv.

Everything except the high price Restaurants

I can not get coffee 5:00 am any Where in the hotel

Good hotel rooms plus location

No wifi

wifi availability limited to garden lounge area with poor connectivity. This was unexpected in a down town 4-5 star hotel!

Courteous, friendly and quick service,

Lack of nearby food establishments.

Everything

everything

Staff and location are excellent. Subwaystations are very close and Akasaka with all the nice restaurants and bars is just 5 minutes walking away.

Hotel is bit of old glory, needs a make over. Internet is free in lobby, should be free in room as well.

Good location

In need of modernisation Staff unhelpful Expensive

great room service, multi dinning choices

a bit far from stations and popular areas, but in exchange you got quiet neighborhood

friendliness of staff

only very expensive restaurants in hotel

Liked the garden

food is not included with the room

Staff very helpful. Lovely views of Tokyo.

Hotel very big and food very expensive.