Hotel New Otani Tokyo

I like the environment, services and location that close to the MRT station.

The location was okay

Wheb checking in we were asked if we wanted to upgrade to a better room in another part of the hotel. Our decision to agree was a mistake especialy as we had not se the original room. The lay out of the upgraded room was just wierd as you could not see the TV from either the chairs or the bed but had to sit on the fridge. Staff were not very friendly

it was quite kleen staff were very curtious 10 /10 .breakfast was exelent.veiw from breakfast dinning area was exceptional. would not consider staying anywhere alse

Very nice and helpfull staff, nice location with 2 subway lines at 5 minutes walking. Extraordinary garden with waterfalls!!!

The difference between first and second room occupied. Nothing, but really nothing is free in this hotel (3 € if you use the coffee machine in the room, 80 € cents for 5 minutes web connections)... a five star hotel doesn't need this type of "cheap behaviour" especially when you pay more or less 170€ per night.

The hotel is very nice and clean. Staff very polite and helpful. There is a plethora of restaurants (about 40!!!) in the hotel. The Japanese garden beside the hotel is simply awesome. You can get tours and train tickets in the hotel, through a travel agency.

Staff at the travel agency speak poor English. Restaurants in the hotel are utterly expensive

It was great staying with my family. I asked to move to a higher place and they accepted right away. There was no twin bed, so they brought us an extra bed for free. There was a small chapel and I could pray before I leave for sightseeing. The garden was wonderful and it was easy to go to all the main areas. We used metro line every time we go out to Sinjuku, Harajuku, Kinja. It took within 10 minutes.

The blanket was not light enough and not soft enough.

It was located near train staions to travel with ease to places/shopping

Over priced and unlike most hotels charge for internet, swimming pool use etc. Given the price they charge for the room per night they could afford to provide breakfast and these other facilites. For what was offered i.e., room it was extremely over priced.They tend to cater more for the very wealthy and high powered business clients. Average guests wanting a nice place to stay are treated with less courtesy and respect in my opinion. The staff were helpful but trained more to work with those as I stated.

concierge was great the garden was amazing

the cleanliness,location and family friendly type ambience. the 400 year old garden alone is an attraction in itself.

nothing everything is perfect.

They upgraded us for free to the Main building (as we had booked the Garden tower intiallu), which was nicely furnished and renovated - very new. Huge comfortable bed. Great amenities, service. Location is good, 5 min walk point to point to Asakasa-mitsuke subway which was well-placed on the subway. Beautiful garden as well. Helpful guest services officers.

Pillows were too soft and flat, tho probably we should have asked for a change. Price would probably be too expensive if there was no free upgrade, but you get what you pay for.

All the staff were extremely helpful no matter what the hour. The hotel has a beautiful, large Japanese garden and their are many restaurants offering different foods at a range of prices. It is also walking distance to many other restaurants and many subway lines.

The choice of restaurants and garden

Very good hotel, nice garden around, near metro station, shops and cafe. You can enjoy your breakfast on the 40th floor with a city view.