I actually had a very unfortunate experience with the staff. They didn't realize I spoke Japanese, so while I was sitting and waiting in the lobby, the staff and another customer spoke about the way I was dressed saying that I was "not beautiful" and that I looked "weird". I felt that their comments were really unprofessional, and offensive. After they found out that I spoke Japanese they apologized and tried to brush it off; but the damage had been done.
The bathrooms were small
Location! It was right next to the JR Matsumoto station, which was really convenient for anyone who has a JR pass, or traveling through that station. It also was pretty close to the stunning Matsumoto Castle!