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Property Highlights

Places of Interest:

Kobe Port Tower (0.2 miles) Meriken Park (0.2 miles)
Show map Hotel Okura Kobe

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Newest reviews for Hotel Okura Kobe

  • Robert
      Japan
    July 24, 2014

    The staff were generally very helpful

    I ordered pasta for my starving daughter and it took too long for them to bring it to our room. The bar refused to allow me to bring a glass of wine back to my room and room service only sold bottles of wine. When we asked the bell hop about the outdoor pool at 4:30 pm he only told us the location. When we arrived at 5:10 pm, we were told we had to enter the outdoor pool by 5 pm. We were forced to pay full price for our two young children to.use the indoor pool, whereas they would have been free, had we been allowed to enter the outdoor pool. Had we been informed, we would have rushed to the outdoor pool in time.

    7.5

  • Maiaz
      Bangladesh
    July 23, 2014

    Nice location by Meriken park 10min walk to Motomachi and Sannomiya St. Nice views of the harbour Great restaurants

    10

  • Matthew
      Australia
    July 20, 2014

    The rooms were clean and comfortable with a nice view of the harbour. The staff were pleasant and helpful with our requests.

    There was an outside pool which was closed and it cost an extra ¥2100 to use the fitness facilities and inside pool. The location requires a shuttle bus into town or a reasonable walk to the main eats and attractions.

    6.3

  • Bundit
      Thailand
    July 20, 2014

    Nothing

    Price

    2.5

  • Jeffrey
      United States of America
    July 13, 2014

    Descrimination against Asian client. Don't see the genuine friendly services offered from The Tokyo flagship. What a pity will not stay there again!

    6

  • Anonymous
      Japan
    July 8, 2014

    Glamorous lobby

    Too old

    7.5

  • Anonymous
      Netherlands
    July 4, 2014

    Great views from the hotel room.

    No wifi in rooms, only in the lobby. The hotel feels a bit outdated.

    6.3

  • Wai
      Hong Kong
    July 1, 2014

    room size, ok

    no shuttle bus to city

    5.4

  • Rosemarie
      United States of America
    June 29, 2014

    Female staff spoke English well. Housekeepers excel at cleaning and fulfilling requests, such as help with getting the BBC. Kobe View from the window was amazing. Property is huge. Free shuttle from JR Rail and Sannomiya. Lots of space in your room. Room for your clothes and toiletries.

    Carpet needs to be replaced. Furniture has sun damage. Bed is hard and lumpy. Pillow is also hard. Hotel is dated from the 70s and needs a renovation, but service makes up for this!

    7.9

  • Pui
      Hong Kong
    June 23, 2014

    The room is big and tidy. Go to 元町 within 5 mins.

    9.2

  • Prof
      Bangladesh
    June 21, 2014

    Very friendly staff

    Location away from public transport facility

    8.3

  • Koby
      United Kingdom
    June 16, 2014

    I liked everything about this hotel. Clean, comfortable and good shower. And the all you can eat meal deal a fantastic deal.

    A bit far away from the town centre but perhaps it is not a big deal, 1000 yen by taxi?

    9.2

  • Anonymous
      Japan
    June 5, 2014

    Good location

    Old hotel, small room.

    6.3

  • Martyn
      United Kingdom
    June 4, 2014

    Spacious room

    Shuttle bus only goes to Shin-Kobe at weekends!

    8.3

  • Shinbeom
      South Korea
    May 22, 2014

    Staffs were very nice and the view was wonderful. I would recommand this hotel to my friends

    8.8

  • Kee
      Singapore
    May 21, 2014

    Spacious rooms (We booked a triple room) Free internet (via cable) provided Good hotel staff service! Walking distance to HARBORLAND and Kobe's chinatown! (Don't bother to take the shuttle bus, JUST WALK ! It's really just 5-10 minutes away!) Check out the Hanshin Earthquake memorial park that's just next to the hotel! You can see a real piece of history there!

    10

  • Paul
      Australia
    May 18, 2014

    Staff were very polite & helpful.Room & facilities very good.

    Language English abit of a problem

    8.8

  • Anonymous
      Japan
    May 8, 2014

    Service

    I couldn't get a late check out... This was annoying

    9.2

  • Nicole
      Australia
    May 8, 2014

    The staff were fantastic. We stored our luggage as arrived before check in. When we returned they had already moved our luggage into our room. One of the staff showed us to our room, went through things and asked us if there were any questions. They were amazingly helpful, had terrific English skills. They have a separate guest services desk. The room was very large, comfortable and clean. Had a beautiful view of the harbour from our window. Loved receiving the newspaper, which was in English. We loved our stay here.

    I did wish for a laundry, with a washer and dryer. They have a service for this but to wash say one pair of undies is about AUD4. Really unaffordable to wash an entire load.

    9.2

  • Eirene
      Japan
    April 29, 2014

    Staff, Garden, facilities(swimming pool), japanese restaurant.

    Nothing

    8.8

  • James
      Hong Kong
    April 27, 2014

    Very helpful front desk staff and porters. Nice large room.

    Nothing much.

    7.9

  • Konstantin
      Russia
    April 25, 2014

    Perfect view, cheap price (for 5 star hotel), fast and free Wi-Fi. Excellent shuttle service to Sannomiya station.

    It's a bit uncomfortable to get to the hotel by public transport. Technically it is close to the station, but it takes time to transfer to metro from JR at Sannomiya.You should use hotel's free shuttle or taxi. No nightlife/cheap places to eat near hotel.

    9.6

  • Adam
      Canada
    April 23, 2014

    Large room, Great view

    Decor was like a 70's James Bond movie

    7.1

  • Tim
      Australia
    April 22, 2014

    Very helpful concierge

    Super expensive No wifi in rooms - totally unacceptable in 2014

    5.8

  • Piranuch
      Thailand
    April 21, 2014

    Excellent service, all staff are very helpful. Even the hotel isn't very new but in a good condition with cleanliness. Kobe habour view from the room is stunning.

    A bit far from subway station but yet still a walking distance.

    9.6

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