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Hachiko Statue (0.1 miles)
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Newest reviews for Shibuya Excel Hotel Tokyu

  • Chun
      Hong Kong
    September 11, 2014

    - There are Many good restaurant nearby. - You can still eat ramen at midnight. - close to metro - very good service - direct bus from airport to hotel

    - Can increase more international TV channel


  • Anonymous
    September 10, 2014

    Perfect location

    Can be noisy and busy lobby


  • Margarita
    September 6, 2014

    Excellent location. Very accommodating staff.

    Towels should be changed and bathroom was really too small.


  • Robert
      United States of America
    September 3, 2014

    Amazing location over the insanely busy Shibuya Crossing/Shibuya Station. But once you're in the lobby, it's quiet and calm. Helpful staff. In-rooms: Cotton bathrobes and slippers, great coffee, powerful a/c, hot hot water, speedy wifi, comfy bed. Very relaxing room.


  • Ricardo
    August 25, 2014

    Everything was perfect…the star was incredible

    i had to go back home


  • Alexander
    August 4, 2014

    Facilities,location ,cleanliness,value for money

    No sports gym,sauna


  • Anonymous
    August 3, 2014

    location JR lines and Subway below the hotel


  • Basar
    July 28, 2014

    If you have heavy luggage, and planning to do lots of shopping, this is the hotel to stay (in Shibuya). connection to Narita express front he same building. Excellent view of the Tokyo skyline Enough room for luggage in the room

    No rooftop bar. (having yukatas in the rooms could have been a nice touch)


  • Ai
    July 27, 2014

    The location was excellent, direct access to the trains, multiple shops and eateries nearby and it also has bus services to the airport just outside the entrance.

    People still tend to smoke on a non smoking floor or room so there is always a lingering smoke smell, even though it is faint, it never really goes away


  • Gary
      United Kingdom
    July 23, 2014

    Great location right on Shibuya subway but no noise problems All toiletries and hair dryer provided. Wi fi in room good Very comfy beds, had a twin room so gave extra space in room.



  • Hariyadi
    July 17, 2014



  • Anonymous
      United States of America
    July 16, 2014


    staff was hard to speak with in english for assistance.


  • Anonymous
    July 8, 2014

    Location, can't find any better location for this money Very friendly staff


  • Jude
    July 7, 2014

    it was at the middle of town with easy access to the metro

    Vibration from trains every time they pass. No clear markings/signage to direct driver to the main lobby or back lobby.


  • Dr
      United Arab Emirates
    July 3, 2014

    frequent guest



  • Garth
    July 1, 2014

    The location was really excellent - a very short walk from the Shibuya train station. The air conditioning was great (and quiet). Nescafe machines in the rooms to make a decent coffee (new pods provided daily - though often decaf ones were provided). The bed was very large. Free wifi was appreciated and the coverage was good. The view from the 23rd floor (city facing) was fantastic (though if you're lower down, it will be much less impressive).

    The staff were not very friendly. Upon arrival we were upsold from a basic room on the 7th floor to the 23rd floor for an additional 4000 yen/night... this made an already expensive booking even more expensive though the view from the 7th floor would have been terrible (ask what floor they've put you on when you check in - if you're already paying a lot of money, you'll probably want to pay extra to be up higher). The first night the sheets and a towel had gross stains on them. There was CNN and BBC news (the only English channels) but the remote only worked when it is within 30cm of the TV (even after the batteries were replaced). No in house gym facilities. All in all, this hotel is way overpriced for what was offered.


  • Kai
      Hong Kong
    June 28, 2014

    Excellent location with plenty food option around. Easy access to/from airport with the airport limo station just downstairs.


  • Andrew
    June 27, 2014

    Best location! In the heart of one of the most exciting districts of Tokyo. Overlooks the famous Shibuya crossing. Many restaurants and shops within walking distance. Right next to subway. Staff is very helpful and courteous. Reasonable price.

    Nothing to complain about.


  • Lindsay
      South Africa
    June 25, 2014

    The location was outstanding. It is within walking distance to all good shopping areas as well as places of interest such as the Haichiko statue and the Meijiji Shrine. It really is within the heart of the hustle and bustle and we loved the view of the Shibuya crossing - could watch it endlessly! Don't miss out on Genki Sushi restaurant 3 minutes walk from the hotel!


  • Anonymous
      Hong Kong
    June 25, 2014

    Location is excellent. Very convenient as it is above the train station. Staff were very helpful, especially the staff from India (sorry, did not get his name). Would definitely stay here again.

    Room was still very small for what you are paying for. They also do not offer any complimentary water bottle which is a bit unusual because they are not a 1 star hotel.


  • Tanawan
    June 24, 2014


    staffs at check-in and the additional tokyo tax that they havent mentioned before they charged.


  • Suhas
    June 24, 2014

    Ideas overchargeed by 200 dollars more than the amount I booked via your website I am not going to pay

    Overchargeed me


  • Aw
    June 23, 2014

    swimming pool gym

    non-smoking premises.


  • Reiko
    June 22, 2014

    Super location with a view on the famous pedestrian crossing in Tokyo

    a certain smell of closed-in moisture in the room, not very disturbing but quite distinct


  • Nina
    June 22, 2014



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