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Score from 6 reviews Excellent 8.9/10

Newest reviews for The Tokyo Station Hotel

  • Mohammad
      Kuwait
    August 24, 2014

    -everything - in Tokyo station. -amazing staff.

    - bit pricy

    9.6

  • Stephen
      United Kingdom
    August 8, 2014

    Beautifully restored Great location Very quiet Staff were superb Breakfast was very good

    Nothing

    10

  • Mira
      Philippines
    August 8, 2014

    Service was excellent (as in everybody: from the Concierge who helped us get advanced dinner reservations at Sukiyabashi Jiro Roppongi, Guest Relations, Reception, Housekeeping, etc). The hotel was very very clean at all times, always looked and smelled great. Despite the size of the bedroom, it had everything you would need and more. Loved that they would give you a fresh set of pajamas every day. Shower with tub on the side was great. Furnishings were very pretty. This would have been the perfect hotel if the rooms were bigger. Location wise, thought it was perfect for getting around to Anywhere. Hotel has an entrance to the JR station (sorry I forgot if it was the North or South side), and just outside that would lead to the other trains (there is an elevator if you have huge luggage). Very convenient to go to and from the airport especially since they also had a free Meet and Greet service, and Send off service (when we checked out, I asked Guest Relations what would be the best way to get to Narita Express, and he said he will have someone bring us there and even help with our luggage, which was very convenient).:) Ginza is relatively near, either you walk there, but we preferred taking the train. Lastly, it was great that Kitchen Street and Ramen Street were very near as this hotel was also at Tokyo Station.:)

    Just the room size, but everything else made up for it. We stayed at a Dome King (which had a view of the Dome of the station which was interesting, though you cannot really keep the curtains wide open, hehe) for 2 nights and at a Queen room for 3 nights. Rooms were around the same size, the Dome King just had a bigger bed and different view (Queen room had a street view, could see Kitte across the street).

    9.2

  • Mira
      Philippines
    July 24, 2014

    The service was excellent. Concierge/Guest relations/Reception/Housekeeping/Servers at the Atrium were all very very helpful and friendly. The head concierge was able to secure us dinner reservations to Jiro in advance. Checking in and out was a breeze. Meet and greet at the Station was very convenient, as well as the send off to the Station via Narita Express. Even though the rooms were on the small side, the decoration (and high ceiling!), cleanliness and overall ambiance made up for it. The beds were quite comfortable, sheets were nice and soft as well as the pillows. Loved that they replenished the pajamas on loan daily (check the top drawer beside the bed). WiFi was adequate, thankful that it was free, though I think you had to sign in every day/every 24 hours. Breakfast at the Atrium had a great selection and wonderful ambiance. We didn't get to hang out at the Lobby Lounge, but it that area was really quite lovely. Location was excellent. There is a passage to the Marunouchi South Station (access to jr lines), and then to the other lines just go out and down the stairs/elevator. Kitchen Street and Ramen Street are easy to get to via the Yaesu passage. Worth visiting Kitte (interesting shops and good restaurants with a small food hall) which is across the station (if it is raining or too hot, you can pass underground). Note: didn't get to visit the fitness center, so no thoughts on those, as well as the other restaurants inside the hotel as we opted to try various places on tour and on our own.

    A bit of a walk to get to our rooms (stayed at a Queen Room for 3 nights, then a Dome King for 2 nights), but I suppose one can request for a room nearer the elevator. The rooms are a bit on the small side, but as I mentioned earlier, that is the only downside really as everything else was excellent.

    9.2

  • Mira
      Philippines
    July 24, 2014

    The service was excellent. Concierge/Guest relations/Reception/Housekeeping/Servers at the Atrium were all very very helpful and friendly. The head concierge was able to secure us dinner reservations to Jiro in advance. Checking in and out was a breeze. Meet and greet at the Station was very convenient, as well as the send off to the Station via Narita Express. Even though the rooms were on the small side, the decoration (and high ceiling!), cleanliness and overall ambiance made up for it. The beds were quite comfortable, sheets were nice and soft as well as the pillows. Loved that they replenished the pajamas on loan daily (check the top drawer beside the bed). WiFi was adequate, thankful that it was free, though I think you had to sign in every day/every 24 hours. Breakfast at the Atrium had a great selection and wonderful ambiance. We didn't get to hang out at the Lobby Lounge, but it that area was really quite lovely. Location was excellent. There is a passage to the Marunouchi South Station (access to jr lines), and then to the other lines just go out and down the stairs/elevator. Kitchen Street and Ramen Street are easy to get to via the Yaesu passage. Worth visiting Kitte (interesting shops and good restaurants with a small food hall) which is across the station (if it is raining or too hot, you can pass underground). Note: didn't get to visit the fitness center, so no thoughts on those, as well as the other restaurants inside the hotel as we opted to try various places on tour and on our own.

    A bit of a walk to get to our rooms (stayed at a Queen Room for 3 nights, then a Dome King for 2 nights), but I suppose one can request for a room nearer the elevator. The rooms are a bit on the small side, but as I mentioned earlier, that is the only downside really as everything else was excellent.

    9.2

  • Anonymous
      Philippines
    July 23, 2014

    -Excellent location -Hotel access to station -English proficient staff -Bell service assistance to and from the airport train -Good housekeeping -Nice details in the room (pajamas, toiletries, etc)

    -No English news channel on TV

    9.6

  • Laura
      United Kingdom
    July 21, 2014

    Great location . Very helpful staff. great value in downtown Tokyo.

    10

  • Alvaro
      United States of America
    July 17, 2014

    Location

    8.3

  • Shiro
      United States of America
    July 17, 2014

    Beautiful construction and interior.

    9.2

  • Alfonso
      Japan
    July 13, 2014

    Everything.

    Nothing.

    10

  • Mark
      Australia
    July 7, 2014

    Only single tea sachets in the cupboard for most tea samples. Need at least 2 per type of tea bag.

    9.6

  • William
      United States of America
    June 29, 2014

    Staff was extremely helpful and pleasant. The best shower I've ever had.

    9.6

  • Anonymous
      Guam
    June 29, 2014

    Beautiful, newly renovated hotel - well designed rooms and has that luxurious feel. Convenient location for train travel as the hotel has access to station so never have to go outside, great for shopping - within walking distance to Ginza. There are shopping areas and restaurants that are easily accessible. Loved the ambience of atrium where the breakfast buffet is served for guest only. Impeccable service throughout the hotel. Will definitely stay on our next trip to Tokyo,

    10

  • Anonymous
      Germany
    June 24, 2014

    Location

    There is no view from the room. The window is facing the steel facade of the train station. Which is like in 15 cm.

    7.9

  • Dennis
      Australia
    June 24, 2014

    Beautiful Building, excellent housekeeping and cleanliness. Extremely helpful and pleasant staff, particularly the help with luggage & advice crew of young staff. Overall a pleasant stay.

    High cost of Restaurants etc. in the Hotel. Very small (but beautiful) room, Queen size suits one more than two. As with most Hotels, room for one suitcase up off the floor only.

    8.3

  • Ashley
      United Kingdom
    June 22, 2014

    Always staff at hand and soooooo helpful and friendly. Convenience to station.

    Absolutely nothing

    10

  • Bayu
      Indonesia
    June 20, 2014

    The location is strategic, many facilities and shopping options.

    10

  • Anonymous
      Hong Kong
    June 19, 2014

    everything but size of bedroom

    one person cannot get out of bed without climbing over the other or going out bottom

    7.1

  • Anonymous
      United States of America
    June 16, 2014

    This is a beautifully-appointed, recently remodeled historic hotel adjacent to the Tokyo train station (from which run the Shinkansen a.k.a. bullet trains, as well as the Narita Express airport trains). The entire facility is white glove clean and tastefully elegant. While our queen room was a bit cramped (hey, that's Tokyo for you), it did offer a luxurious bathroom with a very large glass-enclosed shower (loved the overhead rain-shower feature and separate tub). The bedroom had a high ceiling, quality furnishings, sparkling chandelier and stocked mini bar. Overall, The Tokyo Station Hotel is a quiet, gorgeous hotel in a fantastic location. If you're just coming off a long series of air flights, it's nice to hop on the Narita Express and then be right at your hotel when you step off the train. Similarly, walk out the hotel door and you can grab the bullet train to Osaka or Nikko or so many other great stops. Five minute train ride takes you to the Akihabara district.

    No denying that there are lesser expensive hotels that are probably no less spacious. You're not gaining any square footage in your room by paying these prices... what you're getting is a location that can't be beat, and service and amenities that make you feel quite spoiled. Our first night was not in a standard queen, it was instead a "classic" queen -- that seemed to warrant a room with a view of the train station wall, a location that was down a maze of hallways, and a smaller less-exciting shower. Our next three nights were in the more expensive queen room and we had a wonderful view of the front courtyard/street and the upgraded shower.

    9.6

  • Anonymous
      Malaysia
    June 16, 2014

    Politeness of staffs and excellent service

    10

  • Anonymous
      United States of America
    June 15, 2014

    The staff were charming and helpful. The room was excellent. The breakfast super.

    9.2

  • Anonymous
      Switzerland
    June 12, 2014

    Great location, newly renovated, comfortable beds and helpful staff. The washlet toilet seats in rooms were fantastic.

    Tiny room , inconsistent pricing, very long corridors and decor a little too classic for my taste.

    7.5

  • Jeffrey
      United States of America
    June 8, 2014

    Hotel and staff exceeded my expectations! Room was small (expected in japan) but palatial with every imaginable detail from 12 foot ceilings to overhead rain shower head in bath/shower area.

    Everything...breakfast was fantastic but expensive ($40 each).

    9.6

  • Amany
      Egypt
    June 7, 2014

    Overall it's a very clean and elegant hotel. There are plenty of amenities at the bathroom. They provide also a water kettle, tea and coffee.

    Most of the rooms are very far from the main elevator. The room is too tiny for a second person, but for single travellers it's quite fine. Breakfast isn't included although the expensive room rate.

    10

  • Anonymous
      United States of America
    June 6, 2014

    This is a beautiful hotel -- quite elegant and very tastefully furnished. With the recent remodel, everything in the hotel just sparkles. The staff are exceedingly gracious and charming. Tokyo Station is right next door, which means the location gives you easy access to the bullet train or local JR trains heading out in all directions. Plus, you're across the street from the Marunouchi building/complex which offers shops and restaurants on its many floors. Stepping out at night to enjoy the lights of the skyscrapers, which surround the hotel, was also a delight. The Tokyo Station Hotel far exceeded my expectations.

    We didn't have any view from our room -- we were staring directly at a wall (part of the Tokyo Station, I believe). Since we were there to get out and sight-see around Tokyo, not stay in our room, we weren't especially bothered. That said, I do think a terrible view should be noted as a possible unpleasant surprise since this is a pricey hotel. So beware that paying for a standard double room and checking in at 8PM could doom you to the same view we had!

    10

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