The pricing for lodge-run game drives was a real downer. The quoted price for a game drive was $45. But this rate doubled because nobody else in the lodge was going on the morning drive we booked for, so we paid $180 for 2 people and the game drive was only 2 hours. Having been on over 100 "safaris" in my life, I found pricing and length of drive to be totally unacceptable. The GM mentioned that they'd lose money if they "only" charged $90 for a 2 hour game drive, which I doubt given the semi-lacklustre expertise of the drivers, but even if it was true, some things in a successful establishment should have to be loss leaders. There was no point in us staying in the middle of the Masai Mara but unable to actually drive around the park, so we bit the bullet which has continued to leave an unpleasant taste in our mouths. The same applied for the bush walks - we paid $100 for 2 instead of the quoted rate of $50, but actually found this to be of more value than the game drives. Initially however because of game ranger scheduling issues (not a guest problem! Especially when we are paying $100!) our walk was meant to be cut way short, but in the end Musa decided to continue and it was fantastic.
Staff generally was super friendly and would remember names. I'm loath to not give the staff full marks but unfortunately a few unpleasant experiences can mar the experience on a whole.
Location is incredible, rooms are something out of a dream. Hippos are always visible and audible - very welcome company. The walking safari led by Musa, a Maasai naturalist was super.