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Newest reviews for Best Western Plus Creekside Hotel

  • Hendrik
    August 25, 2014

    Friendly staff with quick sevice, response and solutions. Good bed, large rooms with AC and a beautyfull vieuw on the creekside. I recommend this hotel.

    No elevator


  • Abdi
      United Arab Emirates
    July 11, 2014

    the sea view

    the breakfast was below the average


  • Roni
    May 3, 2014

    You can't be hungry after 21:00. No room service after 22:00


  • Shafeeq
      United Arab Emirates
    April 18, 2014



  • Netty
    April 1, 2014

    Good location. Excellent attention even when arriving after midnight for check in. The view from the room at the creek; the pool is very nice too; the manager has very tailor made advices, very professional. Breakfast excellent.

    All was good, would go again.


  • Gary
      United States of America
    March 22, 2014

    I liked the efficiency apartment type room that I was given. I liked the location in reference to my work location. The hotel was very clean and my house keeper (Charles) kept my room (B32) spot less. I plan to go back in the near future.

    The WiFi was horrible at best. That was the only down fall to this trip. I unfortunately rely on the Internet for my job. Hopefully they will fix that problem.


  • Justin
      United Kingdom
    March 21, 2014

    Good place. Room clean and comfortable. Staff cheerful and helpful. Mombasa has lacked a city hotel of a good standard, so the idea of this hotel is basically a good one.

    Hotel as a whole poorly designed, with dark, heavy public spaces. Restaurant reasonable, but not really at the level one would expect for a hotel pitching itself at this level. While cheerful and enthusiastic, staff were I think a little under-managed and so the service as a whole was not as polished as it should have been for this brand mark.


  • Lucy
    January 28, 2014

    The staff were very friendly. A quiet location.

    The road access to the hotel is rather disgusting.


  • William
    January 23, 2014

    I like the rooms allocation manager,He respects people and he is so gentle and serious at work.


  • Anonymous
    January 20, 2014

    Friendly and attentive staff, clean, comfortable.

    WiFi does not work properly, cuts the line very often and is quite slow.


  • Vladimir
    January 17, 2014

    Staff said "there is no room for you". I spent several hours in reception till night because the hotel staff are very bad


  • Anonymous
    January 9, 2014

    nice creekside pool

    it took 1 hour for 2 receptionists to get us checked in (!) and almost half an hour for the check-out, altough there were no other guests


  • Spillucci
    January 5, 2014

    the spacious room

    the location


  • Prof
    January 1, 2014

    The rooms are spacious, clean and facilities very good. The complementary transport to and from the airport was good. It was a good experience with my children.

    It took so long to check us in, I stood at the reception counter and really got tired, but could not figure out what the problem was!! Is it a new computer system or new staff? The room is good and spacious but the Air Cond does not cover the whole room.


  • Jakob
    January 1, 2014

    Nice view just by the sea, with some fresh air breeze. Pool area and room was good.

    Upper management was not good. No sense of providing nice services for their customers. Hotel was overbooked and we waited several hours for a soltution, they could not even find an alternative. Which we easlily managed ourselfe using (or another site). When I then saw the GM sitting in poolarea with his relatives/family(?) that sent a pretty good message about their priorities.


  • Eunice
    December 30, 2013

    Everything was just excellent, great food, very friendly and competent staff. Everything was my home destination when i visit mombasa.

    They should have an elevator


  • Endre
    December 29, 2013

    The rooms are very good and modern. The staff is friendly.

    I would like to see faster check in and checkout and the breakfast can improve.


  • Rex
      United States Minor Outlying Islands
    December 28, 2013

    Worst service I've ever experienced at a hotel of this level.


  • Pradeep
      United Arab Emirates
    December 23, 2013

    Concierge staff were very warm

    Room service was very slow. Hotel cars are only used for GM's guests.


  • Anonymous
    November 5, 2013

    The hotel was brand new, the rooms are well equipped and tasteful. Excellent bedding and pillows. The staff was super friendly.

    The hotel charges 5 percent on your booking and your restaurant bills when you pay by credit card. They claim these are bank charges. We complained and it was waived so just be warned!


  • Anonymous
    October 31, 2013

    very kind staff always ready to help, large rooms

    - it will take some month before everything functions as it should (e.g. service in the restaurant) - no free water bottle in the room


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