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Nyali Road/Bridge, 82386 Mombasa, Kenya – Show map
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28 properties in Mombasa
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38 verified reviews
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Best Western Plus Creekside Hotel's staff speaks: English
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Outdoor Pool (all year), Grounds, Terrace
Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Shuttle Service (surcharge), Airport Shuttle (surcharge), Babysitting/Child Services, Laundry, Daily Housekeeping, Business Center
Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private)
From 12:00 PM
10:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child from 0 to 3 years stays free of charge in a crib.
One child from 4 to 12 years is charged 20 % of the room stay per night and person in an extra bed.
One older child or adult is charged 100 % of the room stay per night and person when using existing beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 38 reviews
Value for money
Show reviews from:
On Nyali Beach and surrounded by tropical gardens, this family-run resort includes 3 restaurants, 4 bars and a large outdoor pool.
Score from 158 reviews Good
This ship-themed resort features spacious rooms with a balcony offering views of the lush gardens or Indian Ocean. It has a 24-hour front desk and an outdoor pool.
Score from 123 reviews Very good
Located 7 km from Mombasa city centre, this hotel is just 100 metres from the Nakumat Nyali Shopping Centre. It provides free Wi-Fi, an on-site restaurant, as well as an outdoor pool and hot tub.
Score from 1 review Review score
|Located in Mombasa and 5 minutes' walk from Nakumatt Nyali Mall, Nyali Beach View Apartments offers an outdoor pool. This self-catering accommodation features free WiFi and private parking.|
Centrally located just off the island which was great for being collected by business associates on their way to the office. Large spacious rooms with with great views over the pool and river. Wifi is available everywhere and included in the room rate.
My room was right next door to the kitchen, and directly underneath the restaurant, which was noisy at times. Although airport transfers is advertised as free, I was charged $20
Great location, beautiful renovation, very scenic ground and location. Rooms were also very nice. Better option for meetings than staying at one of the beach hotels.
As mentioned in other reviews, breakfast was substandard. The service wasn't good (much worse than dinner) and the food was so-so. I hope that management addresses this, as it is the final impression I was left with.
Friendly staff with quick sevice, response and solutions. Good bed, large rooms with AC and a beautyfull vieuw on the creekside. I recommend this hotel.
Excellent view of ocean
There was something very wrong in the breakfast. My daughter instantly got swelling on her mouth and ears by 10am on day one. The allergies subsided by evening day one and instantly came back after day 2. We never stayed day 3. Chef and dietician should review the menu. Very weird, we never seen this before
the sea view
the breakfast was below the average
You can't be hungry after 21:00. No room service after 22:00
Good location. Excellent attention even when arriving after midnight for check in. The view from the room at the creek; the pool is very nice too; the manager has very tailor made advices, very professional. Breakfast excellent.
All was good, would go again.
I liked the efficiency apartment type room that I was given. I liked the location in reference to my work location. The hotel was very clean and my house keeper (Charles) kept my room (B32) spot less. I plan to go back in the near future.
The WiFi was horrible at best. That was the only down fall to this trip. I unfortunately rely on the Internet for my job. Hopefully they will fix that problem.
Good place. Room clean and comfortable. Staff cheerful and helpful. Mombasa has lacked a city hotel of a good standard, so the idea of this hotel is basically a good one.
Hotel as a whole poorly designed, with dark, heavy public spaces. Restaurant reasonable, but not really at the level one would expect for a hotel pitching itself at this level. While cheerful and enthusiastic, staff were I think a little under-managed and so the service as a whole was not as polished as it should have been for this brand mark.
The staff were very friendly. A quiet location.
The road access to the hotel is rather disgusting.
I like the rooms allocation manager,He respects people and he is so gentle and serious at work.
Friendly and attentive staff, clean, comfortable.
WiFi does not work properly, cuts the line very often and is quite slow.
Staff said "there is no room for you". I spent several hours in reception till night because the hotel staff are very bad
nice creekside pool
it took 1 hour for 2 receptionists to get us checked in (!) and almost half an hour for the check-out, altough there were no other guests
the spacious room
The rooms are spacious, clean and facilities very good. The complementary transport to and from the airport was good. It was a good experience with my children.
It took so long to check us in, I stood at the reception counter and really got tired, but could not figure out what the problem was!! Is it a new computer system or new staff? The room is good and spacious but the Air Cond does not cover the whole room.
Nice view just by the sea, with some fresh air breeze. Pool area and room was good.
Upper management was not good. No sense of providing nice services for their customers. Hotel was overbooked and we waited several hours for a soltution, they could not even find an alternative. Which we easlily managed ourselfe using booking.com (or another site). When I then saw the GM sitting in poolarea with his relatives/family(?) that sent a pretty good message about their priorities.
Everything was just excellent, great food, very friendly and competent staff. Everything was professional...now my home destination when i visit mombasa.
They should have an elevator
The rooms are very good and modern. The staff is friendly.
I would like to see faster check in and checkout and the breakfast can improve.
Worst service I've ever experienced at a hotel of this level.
Concierge staff were very warm
Room service was very slow. Hotel cars are only used for GM's guests.
The hotel was brand new, the rooms are well equipped and tasteful. Excellent bedding and pillows. The staff was super friendly.
The hotel charges 5 percent on your booking and your restaurant bills when you pay by credit card. They claim these are bank charges. We complained and it was waived so just be warned!
very kind staff always ready to help, large rooms
- it will take some month before everything functions as it should (e.g. service in the restaurant) - no free water bottle in the room
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