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City Hall Way, 00200 Nairobi, Kenya – Show map
|Deluxe Double Room|
|Deluxe King Room|
|Club King Room|
|Superior Twin Room|
|Superior Queen Room|
|Superior Double Room|
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129 properties in Nairobi
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86 verified reviews
They speak your language!
InterContinental Nairobi's staff speaks: French, English
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Outdoor Pool (all year), Terrace, Sun Deck
Fitness Center, Spa, Massage, Casino, Playground, Entertainment Staff
Food & Drink
Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Snack Bar
WiFi is available in all areas and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Tour Desk, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Facilities for Disabled Guests, Elevator, Soundproof Rooms, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 19 years stay free of charge when using existing beds.
There is no capacity for extra beds in the room.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 86 reviews
Value for money
Show reviews from:
This luxurious 5-star hotel in central Nairobi is a 5-minute walk from the center of Kenyatta. It features spa facilities, 5 dining locations and an outdoor swimming pool surrounded by lounge chairs.
Score from 297 reviews Review score
Featuring a pool terrace and 3 restaurants, the hotel Sarova Stanley is in central Nairobi. It offers a bar, fitness center, and luxury rooms with free Wi-Fi.
Score from 235 reviews Excellent
La Maison Royale is located 5 minutes' drive from the city centre of Nairobi. The hotel offers a rooftop bar with city views, a spa and wellness centre and a gym.
Score from 10 reviews Very good
In the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness center and spa. Guests can relax in a lounge chair next to the outdoor pool, which is surrounded by palm trees.
Score from 52 reviews Excellent
Location as just to reach the hotel from Airport it took good 3 hours.
I liked the fact that the staff were really nice most especially james @ the reception. I enjoyed my stay!!
The hotel is old and needs to be renovated, asides that, everything else was ok
The bed is bad, the room is bad, the hotel is bad. Very bad rapport quality/price.
I found while I was there that this is the only hotel of its category in Nairobi where you still have to pay for wifi in the room (hourly charge or daily charge which can amount to about $22 US per day if you need it for work)
Staff always have a smile and are always ready to help .the food in both restaurants is great ! Nice cafe, and there is always something going on .
Staff charged us more than 28%tax and added fifty % on to the room. I paid 58£ for WiFi and it did not work, I then found there was no note of this , and had to get a username and password eve evening!
Room was nicely decorated, big. Nice view for the room.
Wi fi was slow, air conditioning was not working,.
Location and staff were excellent.
Didnt offer me more for the cost than other hotels in Nairobi. I believe I can be as secure and comfortable for less cost and its not at the top of my "return to" hotels
1. great security 2. superb manager's especailly Simon, customer service: Alex, beauty salon: Mary and all the other staff, cleaner Rebecca is a delightful lady. 3. toilets downstairs smell and really need to provide staff with correct cleaning materials and show them how to do this. 4. several time given watermelon drink, my favourite after it had turned...so really need to watch this. But overall...even though mosquitoes love me...it was probably the best place to be for security. thank you
toilets downstairs smell and really need to provide staff with correct cleaning materials and show them how to do this.
The sauna and steam bath
That I was not booked on BB
The price is too high for the facilities offered.
I liked the room which had a window you could open, with a mosi net!!!! I shared with my nephew as we on buisness trip and worked late so the room size was great.
no plugs at bedside to charge phone, lighting bit dim. Asked for extension lead and was sent industrial sie extension lead ...and engineer left cables all over room!! lol. Then service in club lounge was good one day, and then left a lot to be desired with chipped milk jugs constantly appearing in front of me....Alex and Jemima and the the cusotmer service manager were great as responded. I was actually too busy to complain, just mentioned in passing to Alex. We then even got a new TV in our room, which they said they would place into the cabinet...seems they forgot! smiles. ........ food in the buffet restaurant was all cold last night. So between mosi bites, and food issue, I find my food stays out of me longer than it stays in............ but overall, the place did the job, price good too.
Outside sitting area
Indooe coffe corner (to small; to many people "waiting".
The location, the staff are friendly
The food, the furniture needs serious updating
the location and the room. at the standard of chain hotel
Very friendly staff Spacious rooms A nice a friendly casino High safety
The wifi service can be improved
Good Staff service Safety Good lively breakfast
Old furnishing & need to upgrade
Check in / check out was smooth. Staff very helpful. House keeping good. Hotel relatively quiet.
The furniture is a little old.
Great location , good service and the staff are really helpful and friendly
Transport arrangements to the airport!
Relative loud place Too much security around, which give you a feeling like you stay in a prison! Restaurant facilities not really appropiate; staff not good well trained as well! The Nairobi Serena Hotel is 3 times better and - although a little more expensive - provide much better value for money! The Nairobi Intercontinental is massive used Chinese tourist groups!
The food could be better
The hotel is too old
Club services incl wifi in room, breakfast and dinner in a quiet place.
Wifi is available in the room only against additional charges.
Friendly and helpful staff Football on big screen in the garden
Sauna and attached facilities need refurbishment Lifts were overburdened
Welcome on arrival was ver professional.
The room, especially the shower in the bathroom needs to be modernized. The tv is also outdated .
It was spacious.
Facility in dining.
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