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Diani Beach, Diani, 80400 Ukunda, Kenya – Show map
Excellent location – rated 9/10! (score from 79 reviews)
Rated by guests after their stay at Papillon Lagoon Reef Hotel.
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16 properties in Ukunda
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80 verified reviews
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Papillon Lagoon Reef Hotel's staff speaks: English
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Outdoor Pool, Grounds, Sun Deck
Tennis Court, Ping-Pong, Darts, Diving, Fitness Center, Massage, Game Room, Playground, Entertainment Staff
Food & Drink
Bar, Buffet-Style Restaurant
Wired internet is available in the business center and charges apply.
Free private parking is available on site (reservation is not needed).
Room Service, Airport Shuttle (surcharge), Currency Exchange, Tour Desk, Baggage Storage, Babysitting/Child Services, Laundry, Hair/Beauty Salon
Safe, Shops (on site), Non-smoking Rooms, Family Rooms, All Spaces Non-Smoking (public and private), Designated Smoking Area
12:00 PM - 9:00 PM
10:00 AM - 11:00 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 2 years stays free of charge in a crib.
All children from 3 to 12 year are charged 50 % of the room stay per night per person when using existing beds.
All older children or adults are charged 75 % of the room stay per night per person when using existing beds.
The maximum number of cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 79 reviews
Value for money
Show reviews from:
Situated on the Indian Ocean along the white sandy Diani Beach, Ocean Village Club in Ukunda offers guests a tranquil haven.
Score from 63 reviews Wonderful
Situated at Diani Beach on the South Coast, the Neptune Village Beach Resort & Spa offers a fresh water outdoor swimming pool and a tropical garden Mombasa is 40 km away.
Score from 16 reviews Good
|Offering an outdoor pool, Diani Ukunda Holiday Homes is located in Diani Beach. WiFi access is available in this holiday home. The accommodation will provide you with a TV and a balcony.||
This 4-star resort is on Diani Beach Ukunda, 22 miles from Mombasa and features 2 outdoor swimming pools and 5 restaurants.
Score from 80 reviews Very good
Staff efficiency abundance of food choices beautiful pool location, location, location! attention to detail
Room cleaning a bit early -often before we finished breakfast
The whole holiday was amazing, the food was fresh cooked while we waited, the bar staff & waiters were wonderful everyone bent over backwards to help us. everywhere was clean and tidy. I would go back again in a heartbeat
I didnt like leaving! I cant fault this holiday
room on the seafront was excellent.
Need a bigger selection on seafood, there was plenty of fish & squid but... no prawns....lobster...crab. Aircondtioner in one of the rooms did not work properly and also fridge in the room these should be serviced / checked before clients check in..
1. Good and clean beach 2. Balconies/ porches in every room 3. Flexible late check-out policy
1. Poor food selection 2. No WI FI 3. Botteled water is not included in all inclusive rate. 4. Broken beach beds 5. Beach towels only provided after 8 am
Everything about the place
Shopping centre were too far
We liked food, service, animating, outdoor games, room, monkeys)))
Staff friendly and helpful Location and grounds beautiful Rooms spacious
No catering for vegetarians until we made a fuss and then was told I could change to a different hotel. You had to pay to use the gym and the equipment was half broken. Games tables soiled and broken. Monkeys not kept away and stole food from people and were aggressive or bit you if you resisted.
the staff were excellent and couldnt do enough for you, The quality of the food ranged from Good to Very good I never had a meal which I had complaints over The room was very comfortable Nice snorkling directly off the beach in cluding seeing a 2 metre sea snake
Monkeys and stupid people feeding the monkeys which only encourages them.
Beautiful location and oh so friendly staff
Having to leave.
The nice pool with the big shallow area, enough place for beach beds ( especially for those,who prefer lay in the shadow enjoying the view of the ocean), the rooms with the ocean view are almost at the beach and have all facilities ( even the bath instead of shower).
The food is OK according the Diani standards but rather ordinary. But still cannot complain, as you have the choice....
Staff are really really nice and helpfull! THx alot, our stay was really nice. Food from buffet tasty! Nothing to complain.
-Most of the staff were extremely helpfull -Allinclusive
-Monkeys and baboons sometimes on permises. -AC not on during day -Lunch buffe is not to go for -Restles atmosphere, cause of the allinclusive. -Bottled drinkingwater not included, no drinking water in the room!
Location is good.
This facility caters strickly for overseas clients. Not suitable for Kenyan tourists. Right from checking in you feel that you are not welcome. When you request for anything, your requests gets turned down with comments that " we are three star and hence not possible ". They have tendency to pass the buck for things not working rather than finding solutions. It was one big mistake to stay here. It was more shocking to learn that the facility is owned by Kenyans but practice " Kenyans not welcome". Never again. Lots of other options to choose in kenya.
The staff was so so good, especially with the children they are so sweet. The food was allso very very good. We enjoyed it really much.
It's the best hotel near Mombasa, I guess. We chose it for the final part of our honeymoon (the first part was 10-day-safari), and we wanted to have a wonderful relaxing rest. We lived in a room with sea view, and it was quite good. It's not that luxurous as Maldives, but quite clean and comfortable. Food is really awesome. You can even can enjoy fresh coconaut milk in evenings :) There is only 1 water pool, but good. You even don't want to go swimming to sea because of disturbing people trying to sell you anything every minute. For me, if you want to have a relaxing time on Mombasa beach - definitely that's the place!
Everything is ok, but it's not something outstanding for such money. It's very good, but not outstanding.
Everything was excellent, I had less expectations of the hotel before I got there. The staff, accommodation and food was awesome. Many water sports and activities for the guests. I really love TV but for once in my life I didn't need a TV. The garden rooms are ideal, quiet and very cosy.
The monkeys, you have to keep the balcony door open
A wonderful room that was quite spacious and kept really clean and a punctual house keeping team. The activities in place and teh team undertaking them allow for a great time to unwind. Wonderful landascaping with enough palm trees to be under the shade and get lots of sun too.
The Designated Dinning areas that stipulates smoking and Non - smoking should be adhered to as the staff was reluctant to enforce the No smoking in the No smoking zone, a really put off for non smokers when dinning The reception area looks and feels deserted, most public areas and corridors would do with more of attention in regards to cleanliness.
No wi fi
-free upgrade for a room with sea view -nice pool
- beach boys can be quite annoying... but that's not a problem of the hotel - prices for diving and other tours very high!
The staff are friendly and helpful. Activities and sports arranged arranged by the hotel are my favorite part about Papillon.
No wifi and tv in the room!
The staff were very friendly, activities were organized so you could do as much or as little as you wanted. The food was good, the general atmosphere of the hotel was one of the best we have been in. Would definately return to this hotel again.
The mattresses were a bit hard in the rooms, other than that everything was great!
Outstanding staff. All very helpful and friendly. Lovely pool which was treated every night. Good choice and variety of food at all meals which were all buffet-style. Fabulous beach location.
Mattresses were very hard in rooms. Bathrooms in need of some modernisation eg in our room tap/shower unit was very difficult to operate and shower head was old. Some wooden sun beds were past their best.
The beach is amazing! Food and staff were great!
They didn't have a basin to wash baby and in room was only a shower
Being called at 9pm to pay for the nights stay. Bland, cold food. Paying a daily rate for use of room safe. Hair dressers not qualified, and ended up having hair cut really short to remove their mistakes. BLaundry taking 2 days to be returned unless you paid double the price even though it was done at the hotel. Kids toys in play area all broken........and it goes on and on. Would not recommend this hotel to any one.
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