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Newest reviews for Reef Hotel Mombasa

  • Anonymous
    September 2, 2014

    The location and the beach. The variety of meals and their quality. The entertainment at night after dinner. The swimming pools.

    The room was ok and nothing special about it. Bathroom could be improved but also ok. Some people at the beach trying selling stuff to you was bit annoying.


  • Jorge
    August 18, 2014

    When we arrived they put us in a rroom which had not been clean for ages: a Jacko in the wall, many mosquitoes, brown tap water and no cold water. We complained and the next room had many ants on the wall and the floor. We also complained and finaly we got a clean room. This hotel was not quality-value for us.


  • Anonymous
      United Arab Emirates
    August 14, 2014

    staff availability n assistance.

    food was a bit too expensive..


  • Nancy
    August 2, 2014



  • Zhongke
    July 31, 2014

    room shuold clear


  • Nilesh
      United Arab Emirates
    July 23, 2014




  • Anonymous
    July 22, 2014

    Rundown place, the use of the safe it at a daily extra rate to pay.


  • Payal
    July 13, 2014

    Very outdated. Needs a serious revamp.


  • Frank
      United States of America
    June 25, 2014

    Half hour drive from Mombasa city, comfortable and cozy.

    Extend the swimming pool hours to 8 pm


  • Frank
      United States of America
    June 24, 2014

    Comfortable and cozy place



  • Nicholas
    June 23, 2014

    Front office manager was superb. Very professional, will definately visit again. The swimming pools - fantastic, one has a choice of three...

    Beds was a bit uncomfortable


  • Zedekiah
    June 23, 2014

    The staff was excellent. The exceptional waiter was Grace. She has the best attitude towards customer satisfaction. Keep it up Grace

    Lack of local channels i.e. NTV, KTN, KBC and CITIZEN in the television. Previously, it was excellent but now it was disappointing. Internet connectivity was slower and connecting was a challenge


  • Richard
    June 12, 2014

    Staff were extremely helpfull, pleasant and knowledgeable about local facilities. Hotel was very secure, well located and relaxing. Cost was reasonable. Food was variable but enjoyable.

    Nothing specific Richard, Warsaw, Poland


  • Inna
    June 10, 2014

    The staff was really helpful. The breakfast is the best one that I managed to get in Kenya. Moreover I had got the oceanfront room without additional payment. really cool


  • Renson
    June 5, 2014

    The spacious room and balconies plus the environment.

    Small bathrooms.


  • Constance
    May 31, 2014

    The beach view n the location of the hotel.

    The rooms need to be cleaned everyday regardless of the number of visitors so as to avoid bedbugs.


  • Neeraj
      United Arab Emirates
    May 29, 2014

    must have indian continental food.


  • Nicholas
      United Kingdom
    May 28, 2014

    Location swimming pool. Others complained about the food but we thought there was good variety.

    We were told whilst having one having a picnic in the grounds was not allowed but we didn't see that written anywhere. Neighbouring hotel cut our fruit for us day before.


  • Fredrick
    May 28, 2014

    I liked the pool and the proximity to the beach

    No satelite TV in the rooms. The entertainment should be improved


  • Dave
    May 26, 2014

    The beach, gardens and the three swimming pools are incredible and well taken care of. The rooms are spacious and generally clean.

    The staff were not helpful, and were unwilling to fix problems. The satellite television was not working most of the time. The remote controls for the TV and the A/C were both not working, and no one came to fix them when I asked both times. Of the 19 lights in the room, bathroom, and balcony, only 8 of the lights were working. Most frustrating with the lighting, was that the only working lights in the main bedroom were the headboard mood lights that lit up the wall and a single flickering florescent on the vanity. Overhead lights were not working, and the room had no free standing lamps. Once again, no one came to fix the lighting even though I complain each day of the three days I was there. The towels were old and dingy and varied in shades of orange and yellow. Maid services, even when I explicitly ask for it, never cleaned or brought the little essentials to tidy the room ie. coffee, soap, toilet tissue, etc. The beach had so many hawkers that it was overwhelming. At one time I had to break my arm free from a man who was forcing key chains into my pockets and demanding I buy them from him. And when my shouting aggressive behavior did not deter the 8 hawkers from manhandling me further, I ran back to the grounds of the hotel where the security guard kept them back. Overall the hotel seems to lack the basic maintenance of security and hotel facilities.


  • Roy
    May 21, 2014

    i really appreciate the manager on duty on 17th she made me wanna come back. thumbs up.

    I dint like the inconvenience i had to undergo at my booking and the check-in date. i had a long story at the reception. The day before i tried to call but there was no one picking up only to find out that a lady was at the telephone booth the day i was to check in. i also requested for transportation if it was available to and from your property but nothing. this is my first experience at the reef hotel i partially liked my stay but it was full of so many downs.


  • Victoria
    May 4, 2014

    Friendly staff and good value for money. The pool area is very nice and the hotel backs onto the beach. Good bar facilities. Security is good. I booked a double room but received a twin room but was quickly put in a double room once I requested this again.

    The safety deposit box in the room comes at an additional cost. The gym isn't a gym, it is a weights room and open from 11am - 5pm only.


  • Shadrack
    May 1, 2014

    cleanliness, the cuisines, this hotel is simply the best and i will definately be back.

    A staff at the swimming pool , is not kind to fellow black visitors as he is to white visitors. He is of black complexion and manages the towels for the swimming pool.( he demanded that i only take 1 towel but allowed whites to pick more than 1 towel when the sun was hot and the pool side bed-mattresses where hot hence not fully covered , leaving my legs exposed to sun heat. Somehow i found this discriminatory)


  • Steve
    April 28, 2014

    The breakfast and the tranquility, and the location next to the beach.

    The dinner was too expensive. No internet or DSTV in the rooms.


  • Maina
    April 23, 2014

    the pool, the beach and the ground were good for our children to enjoy.

    did not like the poor response to customer issues. Raised an issue with the cashier as we booked in and was referred to the manager for advice but was never addressed even as i left yesterday. i booked an early breakfast on Monday night for following day at 5.30am and was promised it will be there but had to leave without any at 620am


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