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Kenyatta Avenue,Valley Road, 00100 Nairobi, Kenya – Show map
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124 properties in Nairobi
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133 verified reviews
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Sarova Panafric's staff speaks: English
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Outdoor Pool, Grounds
Food & Drink
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Concierge Service, Laundry, Dry Cleaning, Meeting/Banquet Facilities, Business Center, Fax/Photocopying
Safe, Non-smoking Rooms, Facilities for Disabled Guests, Elevator, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
12:00 PM - 12:00 AM
10:00 AM - 10:30 AM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
One child under 3 years stays free of charge in a crib.
One child from 4 to 12 years is charged 25 % of the room stay per night and person in an extra bed.
One older child or adult is charged 30 % of the room stay per night and person in an extra bed.
The maximum number of extra beds in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 133 reviews
Value for money
Show reviews from:
This luxurious 5-star hotel in central Nairobi is a 5-minute walk from the center of Kenyatta. It features spa facilities, 5 dining locations and an outdoor swimming pool surrounded by lounge chairs.
Score from 277 reviews Review score
Featuring a pool terrace and 3 restaurants, the hotel Sarova Stanley is in central Nairobi. It offers a bar, fitness center, and luxury rooms with free Wi-Fi.
Score from 242 reviews Excellent
In the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness center and spa. Guests can relax in a lounge chair next to the outdoor pool, which is surrounded by palm trees.
Score from 46 reviews Excellent
Just a 5-minute drive from Jomo Kenyatta International Airport and offering a free airport shuttle service, Nairobi Airport Hotel features a 24-hour font desk and free private parking.
Score from 197 reviews Review score
The balcony option
The room lacked a flat screen LED TV
Location and room space
Towels can be replaced with newer ones
The breakfast is nice.
Our room is in the old building and the bathroom is old. The cashier asked me to pay fee for three rooms even I told her there is one room for three people. I paid one room eventually but felt not professional.
We were starting our vacation and needed an inexpensive room. The room was clean, quiet, and the beds were comfortable. The restuarant was good and the staff was excellent.
1. Staff was very kid and respectful, 2. The technician saved my departure by stepping over the wall of my next room (424) with a lot of courage. He deserves a medal. 3. The backdoor was quickly unlocked when I wanted to go and visit Fairview.
1. Staff at the reception did use my VISA card to take my money on the day of my arrival rather than on the day of departure. This is against regulations. 2. On the morning of my departure the door of my room jammed and I could not get out to go to the airport. 3. The IT person did not manage to solve my IT problems with sometimes no access to the internet.
The friendliness of the staff was great.
I was first placed in an Upgraded Executive suite 024 which the windows did not shut there were gaps at each end of the sliding windows and were very flimsy and totally insecure. There were works going on outside to the kitchen which i had to phone up and get stopped at approximately 1.00 in the morning and probably would have gone on all night!!! Rubble being thrown into wheelbarrows makes one hell of a noise at the dead of night. Not good, I was moved to the sixth floor for the next night.
Being recognized upon arrival as a returned guest. Prompt and courteous attention at the desk. Efficient handling and storage of courier deliveries
Everything except food.
food and buffet spread is not VFM
Location was excellent Staff were very pleasant Price
Collins at the front desk the staff the flowers in the room the balcony the gift shop the restaurant by the pool
I wish there was more Kenyan food on the menu at the restaurant by the front door. Safari arrangements at the front desk.
Food was great-lots of choice Very efficient staff Excellent room
I liked the treatment at the reception but room service is very poor, the rooms were a bit cold but clean. I loved Patrick a driver, he was very helpful
I didn't like the room service, it was poor
Plasma TV Getting a free upgrade The staff - so polite, caring and friendly The food in the restaurant Massage The bed & pillows The sunset view from 6th floor room
Before I got upgraded, the room was a tiny bit dated, and not quite worth the price tag
We were welcomed warmly & enjoyed our room on the 6 th floor . Felt the presence of security very comforting & the friendliness of all staff made our stay very relaxed & enjoyable . We would certainly come back & recommend this hotel
Perhaps a change of menu more regularly would improve the dining experience .
Cleanliness, peaceful and quiet location. Seemed very secure. Customer care very good.
Rooms were small compared to similar sized hotels; Over-enthusiastic concierge (almost seemed like you were being robbed your luggage), but ok. Garden restaurant closes early, not open regularly
I had been booked into a cheaper hotel in Nairobi, which I found to be in an unsafe area. I quickly checked out and moved to the Sarova, where the security is evident, but not stifling, the staff are very accommodating and the food was excellent. Once I checked in there, my Nairobi experience improved immensely. I appreciated that there was a hotel cab on site to arrange tours (for a fee). It was also a great venue to celebrate World Cup - European guests rooting for Germany, and North American guests rooting for Argentina. Makes the world seem smaller and more friendly. I had a great time while staying there.
Lovely, light filled room, nice balcony, very tasty breakfast, extremely helpful and polite staff. Good value, too. Loved it.
all was ok except what I have described in the negative column
saturday june 21, morning breakfast encounter with the woman doing the table sitting was terrible. she was rude to me, she called my name three times doubting me until I showed her my room key. she stated someone else was booked into my room 504 and never apologized to me, nor identify the other person who was booked into the room
Good staff who paid attention to needs. Very good selection for breakfast. Room cleaned thoroughly and staff attentive to requests for extras etc.
TV in room a bit dated so difficult to see what was going on in Wimbledon matches. But good, large flat screens in bars. Tuskers a bit pricey compared with other 5* hotels.
Like every other review its all about the staff here Really great. I had to take a taxi late at night and I had three staff members plus the duty driver assist me in finding my location. The bar is rather inviting for an end day drink or a elbow bender later on with some friends. Had a serious great late night burger from room service, just saying! Great value for the money and I will be back.
Sadly the rooms appear dated somewhat. The bed is inviting but the washroom is kind of old (still clean) and begs an update. Oh, and the balcony is great so put some chairs and or a love seat and small coffee table out there.
Staff were polite and helpful. Food was good and service quick. The room was clean and spacious enough for the price.
While having dinner we were a bit "hassled" about more drinks. We were quite happy to order more when ready rather than being asked so many times. The mattress was a bit hard. The TV was really old which was unexpected for a hotel of this category.
Everyone was very helpful and nice. The room was good, the staff was friendly, and the food wasn't too bad.
It was about 45 min from the airport and the hotel was not in a walking friendly place - no stores or parks near by to walk to. Everywhere you went you had to take a cab. However we had a very nice stay.
Had an incident where the staff entered the room knowing I was sleeping, just to inform me that I had to checkout or pay for an extra day at reception. I checked out and went to a better hotel immediately! I'm a regular traveller and stay at hotels all over the world, but have never seen such terrible hospitality!
Security Restaurant Quick response from staff
This hotel has a very noisy location, next to two an intersection of two of Nairobis most trafficked avenues. The hotel is very poorly managed and in need of a new competent management.
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