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Resort highlights

Free parking

Activities:

Tennis Court Golf Course (within 2 miles) Fishing
Show map Southern Palms Beach Resort

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Newest reviews for Southern Palms Beach Resort

  • Anne-stine
      Norway
    August 24, 2014

    We couldn't find a better place in Mombasa

    9.2

  • Adot
      Austria
    August 5, 2014

    The food The ambiance The layout and decor The staff

    Weather - July is a rainy month. Not much the staff or management can do about that. I appreciated the relative cooler temperatures (24-27 Centigrade) There is nothing I did not like

    10

  • Michael
      Germany
    May 18, 2014

    Variety and quality of Food, attentive friendly staff and pool side facilities.

    Location far from shopping centers and town. Needed to take taxi everywhere and expensive.

    8.3

  • Ronald
      Ireland
    May 15, 2014

    Friendly staff, general clean and well maintained Holiday Resort. Happy to come back again/

    Food selection in restaurant appeared to be limited and quality of food seem to have dropped after a few days, but in general okay.

    8.3

  • Esther
      Kenya
    May 12, 2014

    The ambience was good, excellent design of the facility.

    9.2

  • Jonathan
      United States of America
    May 8, 2014

    The people were great. They were not interested in extorting tips, but merely making you happy. Great people. Great location. I will definitely be back.

    The security guard keeps the locals away from the beach umbrellas and chairs. But every time you go to the water, you are harassed by locals to buy something. I wish they would increase the buffer zone a little to where it was not immediate that you would get harassed. However, this is a SMALL detractor. It happens everywhere on the coast in Kenya.

    9.6

  • Per
      Norway
    May 7, 2014

    Friendly staff big pool nice environment nice beach excellent food and nice food, good cleaning, very secure,nice weather. I'm very pleased. I will be back later.

    Nothing

    10

  • Greg
      Australia
    May 1, 2014

    Everything. It is a stylist resort that does all things well.

    There are no negatives but the buffet food has only average taste appeal. The dining rooms also need to provide better coffee. Beware of the people on the beach following you and trying to sell you something (there is a resort guard).

    9.6

  • Mauro
      Kenya
    April 27, 2014

    Food was good, swimming pool was great also for small kids, the beach was awesome.

    At night they played loud music and I complained to the management who told me that there is usually "animation" until 11 pm. They lowered the volume after I stressed that this is hotel not a disco. During high season it could be worse though.

    7.9

  • Anonymous
      Kenya
    April 20, 2014

    The front office staff especially neema, we're very friendly yet professional

    Found bedbugs in my room, not one or two but alot crawling all over the beddings. Informed guest relations and after wasting my time and giving me the run around for two hours they finally checked me out. No comps were offered and they even charged me for the night l stayed. Had four more nights to stay but couldn't stay in this disgusting nasty place a minute longer. I had prepaid for my stay in advance in dollars but when they refunded me they claimed they had no dollars in the hotel so gave me local currency that l did not need. I informed guest relations lady that l wanted to see the GM but after 20 minutes came back and told me he could not be found, how convenient. Travelers please avoid this hotel by all means unless you want to go home with bedbug bites all over your body. Worst hotel experience ever in my life.

    5.8

  • Sachin
      India
    April 17, 2014

    The Rooms are old fashioned, facilities are not as described in the offer. Hotel has it's own dollar exchange rate

    5

  • Anonymous
      United Kingdom
    April 11, 2014

    They clean the beach every morning because there is a LOT of seaweed in the water that gets left behind at high tide. Rooms are very nice.

    The most dreadful staff ever and check your mini bar stock when you arrive! Awful, awful, pervy, lecherous male staff. I would not reccomend traveling here for females without a male companion or all female groups. I was in a group of 4 females and one male. Experienced relentless hassle walking around the hotel, even when you are clearly reading a book or have ear phones in the staff try to engage you in conversation. This included everyone from the towel attendant to the security guards stationed between each block. The tag line of the hotel is 'a place of fresh breeze and perfect peace', unfortunately this is completely untrue. Around the pool the beautician women move in 2-4 in a group and disturb you whilst sunbathing trying to sell overpriced beauty treatments - they cornered one of the women I was travelling with and said she really needed a pedicure in front of other guests - so rude!! The pool staff (activities staff - - there are no lifeguards at all) shout and bellow trying to get people to aqua aerobics like market sellers. I did not see a single participant during my stay yet they still blare old music from CDs that skip and jog. Wore headphones constantly to try to ignore it. Service is incredibly slow, being half board we ordered lunch on the first day and were waiting 50 minutes for a vegetable kebab and plain rice. Bearing in mind there were only 4 other people in the enormous restaurant we were shocked at how bad it was. Phone in the room didn't work. Entertainment shockingly poor and intrusively loud - ends at 11pm. Mini bar was not fully stocked once they eventually unlocked it so had to phone reception twice to get someone to witness it so we wouldn't be charged, same happened to room next to us.

    6.3

  • Patricia
      Kenya
    April 8, 2014

    I did like the sports and variety of restaurants in the hotel. Not forgetting the staff who are always alert n hospitable

    Entertainment should be prolonged because after 11pm residents go out to sample night life unwillingly

    9.2

  • Claudiu-octavian
      Democratic Republic of the Congo
    April 2, 2014

    Very good food, nice place, good gift shop. Taxi from Mombasa to Diani costs 3000 KES.

    very bad exchange rate, too commercial place

    8.8

  • Nini
      South Africa
    March 29, 2014

    Fantastic clean pools and wonder staff

    Drinks were too expensive. 300% mark up on water is too aggressive

    8.8

  • Łukasz
      Poland
    March 24, 2014

    Helpful and very frendly Hotel Staff. It was great pleasure to be there. Many thanks.

    8.3

  • Patricia
      Kenya
    March 15, 2014

    Extension of late entertainment to curb the influx of residents going elsewhere for dance

    9.6

  • Santiago
      Argentina
    March 4, 2014

    The beach, the view from the room, the monkeys in the park

    The food. Internet access SUCKS,

    5.4

  • Anonymous
      Finland
    February 25, 2014

    Very unclean with moulded shower curtains, bugs everywhere in the bathroom, broken towels, bedbugs etc. The reception staff was rude, probably because I did not accept to pay them extras, the service in general depends on the tips. I found the place hugely overpriced - it's a resort for tour companies, not for walk-in guests.

    4.2

  • Peter
      United Kingdom
    February 10, 2014

    Helpful staff. Outdoor and pool areas. Room was comfortable.

    Food was okay but not great. Beers often served warm.

    7.5

  • Lone
      Ethiopia
    January 30, 2014

    The Location is perfect.

    This Hotel is too commercial. It is too much “Business”, which brings comfort and cosines down to an absolute minimum. They trust no one and the customer is NOT in the focus here. The focus is on your money only! Already when you check in you are met with the “we just want your money” attitude. You have to pay before checking in! Every time you want to buy something, the first question is not “What would you like”, it’s your Room Number for the bill. The staff in especially the Italian Restaurant is very slow, but the joke is the “Happy Hour”. The Happy hour includes only what you don’t drink. Not even Beers are included. When you finally find a drink that is included, it takes the waiters minimum 20 – 30 minutes to bring it. Happy hour is happy ½ hour with very limited drinks! A real joke! After our stay, I have spoken to a lot of people who normally go to Mombasa area for weekends and short holidays (basically people working in Kenya or surrounding countries) and they NEVER go to this Hotel. Now I understand why. The main Business for the Hotel is people coming from Safari’s on their way home. Fast in, fast out ..... and thanks for your money. The real joke was - and a big negative surprise- that, because the Hotel don’t trust you at all, it will lock your minibar the day before you are checking out!!!!!. I called the management to open it as I wanted something and was told, that it was normal procedure to lock the thing the day before. If I needed something to drink (in this case it was only a Coca Cola), I could order it through Room Service (with all the extra expenses). What a joke …. having my 35+ years of travelling experience in mind and never cheated any hotel. I felt like a Kindergarten student. This is not a hotel for a couple for a nice and quiet holiday. I have tried most hotels in the area and will NOT recommend this Hotel to anyone. All the other hotels I have stayed at are more customer friendly and you feel welcome.

    5.8

  • Joel
      Sweden
    January 28, 2014

    We had a very nice stay at this hotel but I have some things to say. I did like the sports staff they were so nice people and the guys working in the garden, the restaurant people were also nice. The pool, food, service, night shows, waterpolo, the price, windsurfing, snorkling.

    Not gonna tell names but some of the staff working on this hotel were pretty annoying and not so nice to us. One security guard did some flirting on us and always come up to our face whenever we were just walking by asking many strange questions and wanted stuff like cigarettes from us. The beach guys were also terrible but thats not the hotels fault its just that we had a tough time enjoying the beach because of these people.

    7.1

  • Mustaali
      Canada
    January 26, 2014

    I didn't like the fact that when I went to pay the remaining 1/2 balance when I checked into the hotel they converted US $ into Kenya shillings giving me a bad selling rate. I ended up paying an extra $40 because of it. I just wish the whole payment was just processed through booking . Com. I felt cheated in some way.

    9.2

  • Gulam
      Kenya
    January 4, 2014

    The pool is exellent and the beach very cclean

    Wwell the food wasn't that good... The hhotel need to really look into the deptment.... Coz food is what will bring up a good name for the hotel.

    7.5

  • Anonymous
      United Arab Emirates
    December 30, 2013

    Very friendly staff. Beautiful beach. Comfortable rooms.

    9.6

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