-We had to pay 500som (extra 8usd) to entry the area. On the booking
site not mentioned! U have to pay it every time u entry, so if u go for
trip, u pay many time per day... For locals is the price 50som :/
-the route to the hotel is around 8km but it is in poor condition
-we called the hotel to check if the hotel guessts have to pay the entrance as well but the phone number provided on Booking.com doesnt work
-at the reception nobody excepted us, they were really suprised that some guessts arrived. We said we made reservation on BOOKING.com, no one at the reception knows the site!
-on Booking.com we saw that the hotel has last room left so we quickly booked the place and we were looking forward the atmosphere of full hotel of people (after traveling in wild nature few days) but the hotel was empty.
-Nobody spoke english and the restaurant didnt have menu.
-They bring us lot of other stuff we didnt ask (cookies, marmelade, bred...) and they charged every single piece of it. Dinner for two: 1500som which is really lot for that country and quality of the food was not worth the price. We asked medium steak and We had hard time to chew it.
-no alcohol in the hotel, only beer.
-poor breakfast (we got better food in 20USD hostel)
-full price for SPA but half of the service- freezing cold swimming pool and cold sauna
-at the end they told us they DONT accept card payment. On Booking.com they have written that the DO accpet it so we were in trouble...
-wifi didnt work even if they put us to the room which should have the best wifi reception.
-we wanted to go for walk around the hotel but there is really nothing to do and see around.
-For triple price then other accommodation in the area we expected better service, really dissapointed.
-no view from our room and you hear every single noice from the hallway
-Clean place good spa -they were nice, open the the kitchen just for us
and cook made food I showed him on the Picture (as I didnt speak
russian) -one person at the reception spoke englis -the workers tried
to help us