The only problem was the swimming pool water. I felt sorry for the hotel as it struggled with the filtration of the iron-rich ground water - there was a mechanical or chemical problem which left the pool safe but murky. However, the problem was accepted and dealt with very generously.
The hotel has created an open, natural environment - lots of vegetation and water which brings delightful birds and insects. Great use of teak in the buildings. Felt natural and 'local'. Excellent staff, extermely well trained and courteous. High quality massages, delicious food, good wines and cocktails, good breakfast in a lovely open setting. Bedroom was fine (though the matress was hard, typical for the region), always well-cleaned, superb bathroom, good balcony.
The most impressive aspect of our stay, though, was the way in which the manager accepted our disappointment about the swimming pool. He generously offered a number of complimentary services which did more than compensate for the problem, resulting in two very satisfied customers.