Very minor prob but easily fixed if you are aware. The hotel offers a complementary Tuk Tuk to pick you up from the airport which is very handy and yes our TuK Tuk driver was there waiting, but we were a party of 4 and there is no way 4 people and luggage will fit in a TuK Tuk, so when you confirm your arrival time and you are more than 2 persons, just remind them that you might need two. We just got another Tuk Tuk but they will charge you around $7US instead of the standard $5 as they want you to pay for their return to the airport. We had no chose as their was no others around at the time, really not a big problem
Firstly the location is great walking distance to Pub street, markets, juice vendors and there is always a Tuk Tuk driver to take care of your transport needs. If you are not confident to get your own Tuk Tuk off the street for your excursions, the hotel is more than happy to organise their tuk tuk driver to take you to your destinations for a small fee. Often if you want to go to the circus, museum etc the entrance fee is cheaper if you pre-purchase them and the hotel has the facilities to help with that also. I was wondering if I needed to take local currency before I left but everyone and I mean everyone accepts US$, even if you are making a withdrawal from an ATM you can get US$!!!. Breakfast is simple but nice. We took advantage of the documentary movies shown at the hotel about the area, temples and the history of Cambodia, they started at 7pm each night but if you miss that time and want to watch them later, after you return to the hotel after dinner, the staff are very obliging and are happy to start them up on your return. The rooms are comfortable air con good, bathroom facilities clean and very adequate for a 3 star facility it is very good.