Well, on the night I checked in, the safe didn't work. So I has to carry my valuables around that evening when I went out to dinner. The night receptionist asured me the problem would be fixed in the morning. In the morning the day staff didn't know anything about the problem, but when I raised the issue again, they sent up a friendly guy who solved the problem by the simple expedient of going in to the next room, which had just been vacated, and taking swapping my non-working safe for the the one in that room. This solution worked fine for me, but I did wonder what would happen if the new occupants of the neighbouring room wanted a safe as well.
A second problem was checking out. As I was getting a bus early the morning I left, I went to pay the night receptionist the night before. The sum requested was a little less than I had been expecting, but as I had booked online several weeks before I just thought that I had got the amount wrong, although I did comment to the receptionist that the bill was smaller than I expected ( I had a feeling it was going to be 175 dollars, but I was only asked for 140.)
Well, several hours later, when I had arrived in Phnom Penh, I got an email from them saying that an error had been made and asking for an extra 35 dollars. They wanted me to email them my credit card details. Well, For security I never pay a business with my credit card in SE Asia, always just use it to book Hotels and then take money out from ATM to pay in cash for things, as I had done on this occasion. But I don't want to welch on a bill either so I emailed them back and told them I would pay via PayPal, if they sent me in details if their PayPal. I will see how that works out.
Central location, clean, staff were friendly