Guy in the reception had not heard anything about our booking via booking.com, the room we booked was not even available, but we got a twin which worked. The problem was that the room was on the ground floor, next to the staff "kitchen" so they guaranteed heard us speaking in the evenings, and we heard every move they made in the morning. The bathroom ceiling wasn't closed off from the rest of the room (which I've seen before in Cambodia though), so the smells and sounds were definitely noticed. The bathroom was not clean, and no soap was available. Television barely worked, but that was ok since we only used it for the quiet evenings after a long day of cycling. The cleaning turned out to only be switching of towels and collecting of garbage, so nothing much. The breakfast that was advertised consisted of various egg versions and toast, nothing fancy, but it did keep you going for the first hours. However, they couldn't provide you with water for breakfast, only coffee or tea. When asked about the 24h room service advertised, the staff just told us they didn't have any room service at all. We rented two bikes here, and the only real problem we had with the bikes was that one lacked a basket and the saddles were way too hard for a full day of cycling. Serious butt pain, so we rented at a higher end place down the street, which even turned out to be cheaper. The staff mostly consisted of a young guy, and at times, an older guy and a young girl. They were friendly, but not the most service-minded perhaps. All in all, not very clean, facilities were not as advertised, and staff lacked a bit, but we managed to have a decent stay anyway. We didn't spend a lot of time in the hotel room.
The location was great, close to good bike rentals, night market, pub street, and very easy to find where to go to Angkor. Room was big and had a cozy feel.