some of the food in the room service wasn't up to par... Eg. Club sandwich - bread was dry, felt wrong.
Finally, We (and many other guests I saw checking in) had considerable trouble getting out credit cards approved - both VISA, MasterCard and AmEx - at checkin. The total charge for the rooms was around 700USD. At first they tried an approval (not charge) of 1400, which seemed excessive. Despite credit and funds in debit card available, it failed. Then we tried lowering to 1.100USD, also failed. Then we tried splitting into the room charge and a pre-approval for other expenses - also failed. I had to phone my bank and get an outrageous allowance and put all safety "checks and balances" off for this to be approved, and then change it back. I don't know what happened really, maybe it's because it was in Cambodja, but This hassle is not supposed to happen in a 5* hotel. All other places we visited in this trip in similarly remote
Areas were fine.
Anyway, despite these 2 things, I heavily recommend the hotel to anyone visiting Angkor Wat and SiemReap in general. We went by many other hotels and none seemed to match.
the staff was incredibly good, massages were superb, ice cream was awesome.
We had an amazing time at the hotel, the room, the restaurant (with a gorgeous live show), the two swimming pools and the spa.