It's true no all the members of the staff speaks fluent english, but is not a real problem if they have and put interest of hearing you, and they are.
If you book a pick up service from the airport, the driver must know what the entrance in Cambodia for a foreign person is not easy, and can take about 2 hours (as we suffered) and he must wait all the time needed, we booked that service and the driver decided to left us alone in the airporter, later the taxi from the Airport to the Hotel is cheaper than paying for the pick up service... but was just good luck.
Well located, you can go just walking from the hotel to the Night Market (only about 10 minutes), near to supermarkets and banks...
The swimming pool is nice and very clean.
The staff is very nice and friendly, we had very hard stay in Cambodia because we had problems to reach the hotel from the airport, problems with the scheduled trip at the following day.. but them always tried to help us with a very big smile in their face.
They are very reasonable, one day we woke up late in the morning, and the breakfast was closed, they provide us a good breakfast as usual without problems.
In fact, we were so sad when the hotel was left, is a very good place to go if your budget is a little bit tight