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Show map The Privilege Floor @ Borei Angkor

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Newest reviews for The Privilege Floor @ Borei Angkor

  • Andrew
      United Arab Emirates
    August 25, 2014

    Great service from start to finish. Staff attempted very hard to all times to meet our requests. I would highly recommend this hotel. Food was very good also and quality wise better than the external restaurants we ate at in pub street area. Excellent value for money. Special thanks to Alex our guest relations contact.

    Would be nice to have more dining options.

    8.3

  • Naing
      Lebanon
    August 11, 2014

    A.The beautiful hotel lobby with it's well designed waiting areas complete with music, lotus flowers and custumed staff made one feel like entering a grand Khmer palace. B.The room, ours had a sunset view complete with hammock. C. The grand tea for guests while waiting for the sun to set. D. The freebies especially the car with driver, the free laundry and even the mobile phone.

    Thebrealfast is excellent but ordering for coffee or eggs takes long. Also please don't overdo your kindness, being asked by five staff how the food is, is too much.

    9.6

  • Oliver
      United Kingdom
    August 1, 2014

    Room Driver

    Expensive guide (50% more)

    10

  • Catherine
      Hong Kong
    July 28, 2014

    Great location close to both airport and Angkor Wat! Very friendly hotel staff, especially Alex who works on the privilege floor and Sokman who works at lounge! Very useful free transportation for airport transfer and city tour! I will come back to stay with this hotel again!!!

    Nothing!

    10

  • Christine
      New Zealand
    July 28, 2014

    The service was just amazing we travel a lot and this has to rate one of the top places we have stayed. We took the package with a driver and this worked out invaluable. He was there for us 24hr and drove us everywhere we wanted to go always there on time to collect us. The free laundry service was another bonus with this package.

    10

  • Ann
      Australia
    July 23, 2014

    Everything about the Privilege Floor was exceptional. The welcome at the airport, the service, the food, a special surprise birthday cake for my husband were all exceptional.The staff were outstanding and make the Privilege Floor exceptional. All of them were genuinely friendly, helpful, generous with their smiles and somehow remembering our names.

    10

  • Mark
      Australia
    July 20, 2014

    staff are fantastic nothing is too much for them they make it feel like home. the pvt car with driver and guide is brilliant

    10

  • Karri
      United States of America
    July 18, 2014

    Everything! Thank you Bunna, Alex, Dom Ra, Say and everyone else who made our stay so special! Our suite was extra large and every request was happily met. If you are lucky enough to have a massage ask for Chantha...one of the best massages ever!

    9.2

  • Wim
      Belgium
    July 16, 2014

    The service we got was outstanding, from time we were welcomed at the airport until the we moment we said goodbye at the airport. Every thing is done with smile and a personal touch. For sure will be back!

    Nothing!

    10

  • Anonymous
      Thailand
    July 16, 2014

    virtually everything was great from the moment we arrived until we left. the staff were very attentive and having a car & driver was brilliant. Thoroughly recommend this option for touring the temples - but could use him just to get in and out of town.

    if i needed to be picky i'd say the breakfast was a bit limited on the 4th floor - but we did have the option to go downstairs, we just never did! also being called by your name again and again and being asked to engage in repetitive conversations with each member of staff was a bit much after a few days. The staff were lovely, but maybe they could take more of a step back at times.

    9.6

  • Tracy
      Singapore
    July 9, 2014

    Staff were so friendly and service was outstanding. Nothing was too much trouble for them. Rooms were nice. Free cocktails and nibbles every afternoon were lovely and very relaxing. Daily free laundry service was great. Our own driver if we needed him. Breakfast was relaxing and nice but not as extensive choice as downstairs.

    Didnt have current newspaper each day or not enough copies if they did. Having to leave - felt sad saying goodbye to all the lovely staff.

    8.8

  • Tan
      Singapore
    July 7, 2014

    A great team of staff which caters to all your needs - tours, restaurants, sights, transports and always willing to please. Most staff speaks good English and are hospitable and exudes friendliness. Thank you to all the staff for a truly wonderful and stress free holiday.

    9.6

  • Anonymous
      China
    July 2, 2014

    The team around Jacky is awesome

    9.6

  • Andrew
      United States of America
    June 29, 2014

    The value for the price thanks to all the amenities like airport pickup, free dedicated driver, free drinks, etc.

    Food was just average.

    9.6

  • Denis
      Switzerland
    June 29, 2014

    There are two main advantages to staying at the Privilege Floor: the wonderful and attentive staff, and a multitude of included services that make traveling and exploring the temples easy. The hotel itself is spacious and well-appointed, and our room was large and comfortable. A lot of people are there to take care of one during one's stay. Our resident host was Jacky, a warm and knowledgeable person always ready with a great suggestion. Together with his colleagues Alex, Tithima (apologies if I misspell the name), Judy, and many others, he made our stay comfortable and easy. Benefits of staying at the PF include a car with a driver for the duration of your stay, which makes arranging trips to the temples and exploring Siem Reap very easy. (Traveling to some more distant locations requires paying extra.) PF also provides pick up and drop off at the airport, a cell phone for local calls, laundry service, long breakfast, and drinks in the evening. All of this eliminates some possible stresses of traveling, and allows one to relax even while exploring the wealth of history and art that Siem Reap and Angkor have to offer.

    9.6

  • Merrilyn
      Singapore
    June 21, 2014

    The utterly extraordinary care and kindness and awesome observation powers, while being totally discreet of the fabulous folks on the Privilege Floor! Being in Siem Reap in June, which is a fairly warm time, we so loved the kindness of being greeted on return from the magical, mystical Angkor Thom, Angkor Watt...oh the list is just too much!...by refreshing cold towels was just one of many beautiful kindnesses! And this from the loveliest people in the world who have been through the worst hell and have come through it Siem Reap, Angkor and the Privileges floor are simply beyond any other experience on this planet. We seriously felt undeserving of such care and kindness from the most wonderful staff, most of whom had been through such sadness. Such life affirming fun and facilitation of the most amazing Siem Reap and Angkor, from the PF. Thank you. Thank you amazing people!

    10

  • Nadia
      Kenya
    June 20, 2014

    Staff were very attentive (sometimes overly so!)

    7.5

  • Olga
      Singapore
    June 16, 2014

    I was traveling alone, and from first minute in the airport, i understood, that nothing worry about). I found incredibly pleasant staff, complimentary local mobile phone with free calls, very useful, the personal driver - super comfortable, spa massage just lovely. Everything is lovely. Thank you, guys.

    The owners should take care more about soundproofing, some rooms are noisy.

    8.8

  • Andrew
      Australia
    June 11, 2014

    Fantastic hotel with the best staff I have come across, it was a real joy to stay here and I would highly recommend it. A real plus is the free coktail hour where you can relax and discuss the day with other travellers.

    Nothing it was excellent.

    10

  • Paul
      Australia
    June 10, 2014

    Only complaint is that food in restaurant was poor for standard of hotel.

    10

  • Natalia
      Philippines
    June 9, 2014

    The personal touch in all things that they do makes getting a package from The Privilege Floor worth it. From meeting at the airport, having a personal driver (Mr. Bros)/car to accompany you on your tour, the staff and cocktails at Damniak Lounge (where my mom had a mini-celebration), the reception staff and our host, Ms. Bunna who made sure that everything is in order - it made my mother's 62nd birthday a truly memorable one.

    As a frequent traveler who values good service and knows how to show appreciation for good service, we did not find it in proper form to be reminded about tipping people especially when you have just arrived from a late night flight. Upon arrival, the person who welcomes you to the hotel should be focused on explaining the inclusions of the package to ensure you are able to maximize the same and to ensure your pleasant stay rather than discuss tipping. Other than this minor point which I think could be easily addressed, I would still recommend staying at this hotel.

    8.3

  • Anonymous
      United Kingdom
    June 4, 2014

    The staff, the cocktail happy hour, the food

    No swimmimg pool at the top floor

    9.2

  • Philippa
      Australia
    May 25, 2014

    Food,beverage and service excellent. Friendly and efficient staff.

    At times, some staff could be a little overbearing on the Privallage Floor. The pool area also requires more beds and shade.

    8.8

  • Maximilian
      Germany
    May 25, 2014

    Very nice and friendly staff.

    10

  • Maurice
      Singapore
    May 22, 2014

    The service and the attentiveness if the staff. Everyone there wanted to make sure that we had a great stay and fantastic experience.

    Nothing

    10

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