Fraser Suites Insadong, Seoul    

als wir unsere 3 schlafzimmer suite zum ersten mal betraten, stellten wir fest, dass vor allem das wohnzimmer, obwohl es gross und gut war, nicht das war, das wir auf dem bild bei booking.com gesehen hatten. das bild im netz zeigte ein groesseres und luxurioeseres wohnzimmer. bei der reception zeigte man sich ueberrascht. dieses bild sei das bild der penthouse suite und sie haetten das bild nicht ins netz gestellt. das sei die verantwortung (und der fehler) von booking.com. dennoch hat man uns am naechsten tag fuer den rest des aufenthaltes die penthouse suite ohne aufpreis zur verfuegung gestellt.

Lage, Suite Charakter mit Schlafzimmern und Wohnzimmer sowie Küche.

Pool immer zu, Frühstück nicht besonders, Keine Hotelbar.

Sehr schöne Suite. Von den oberen Stockwerken toller Blick über Seoul. Isadong ist ein sehr lebendiger Stadtteil, mit vielen kleinen Restaurants und Geschäften in denen Kunsthandwerk und ähnliches angeboten wird.

Das Frühstück war nur mittelmäßig.

Lage, Familienunterkunft mit älteren Kindern und mit 2 Bädern Ideal.

5 Sterne, das ist weit übertrieben, mit etwas gutem Willen vielleicht 4. Die Einrichtung ist schon sehr in die Jahre gekommen, insbesondere das Bad. Die Armaturen sind völlig abgewetzt, weder schön noch praktisch.

Only 1 wi-fi connection in the apartment was EXTREMELY inconvenient. (3 people in the apartment).

I really liked the location since it is in the heart of shopping area which makes travellers life easy.

The internet wifi is very limoted since one user is given per flat. This makes other partners idle waiting for thie turn. Paying another USD 15 per day for another user is not acceptable by all measures.

Close to Metro, located in tourist area

Great location, good facilities. Staff was hopeful.

Needed to extend and the price was 50% higher.

Location excellent, room arrangement, reasonable room rates,

Breakfast not commensurate to price, Pre payment of breakfast , being charged up front for rooms, no housekeeping service on weekends and holidays , reduced shuttle bus service to various destinations , different room rates on different dates

I loved the location.

The rooms could use a little updating.

Good gym, open 24 hours Spacious apartments and bathrooms Great views (above the 10th floor) Really close to the subway and some fun street restaurants/bars

We were staying 4 nights and although we requested a specific room we originally had a room on the lower floor however, they did move us, after some negotiation

Location

Hi guys did you know there is no air condition in the hotel thisa time of year I was very upset with the staff for thier poor solution and with you guys booking.com that did not inform me erez

They upgraded us for free. So we had more than enough space and commodities were excellent.

To get to the hotel entrance you must go through a dirty alley.

Good location, staff very welcoming, appartment well laid out.

No complimentry tea and coffee.

Front Desk Staff Mr. Jacky can speak Chinese and English. He is very helpful and polite. Hotel room is big, clean and comfortable. And very very close to Myeongdong, Dongdaemun, 景福宮... and underground. Very convenient.

The sauna room is very suffocating, but advantage is its free of charge and for residents only.

No amenities, pillows too soft, no toothbrush and toothpaste

good location and hotel upgraded us to 2 bedroom apartment. Convenient to tourist areas such as the Palaces and cultural centre/shops/restaurants within Insadong Good to have CoffeeBeans located within same building. The 7 eleven store just opposite hotel is a big plus.

Nothing

excellent location close by city center nice clean well equipped rooms/apartments good gym facility friendly staff

nothing

Large units individual rooms master bath

Too warm..you can't control heater so you have to open windows and smell pollution

The location of the hotel is really good, close to the metro and Insadong.

Bright and big lobby, but the interior of the room is little bit old, no enough white lighting,

I searched extensively on English and Korean websites, and visited over 6 hotels in order to find accomodation for my family in Korea. This was a great option as it falls in the mid range bracket in Seoul, but rather than just a small bedroom you get a lounge, which was great as my family was here for a while. Cheaper than the big name hotels, but in my view far better for a long trip.

The location is quite good, not in the downtown, but within walking distance. Also, there are so many little shops around for seeing.

The pillows in the bedrooms are not comfortable. Moreover, the air-con couldn't change the temperature, so we had to open the window to lower down the indoor temperature.

The room was very clean and service was very good for clean towels. The general manager, Phillipe responded very favorably to an accidental fall I had the first night. I was impressed by his action to have barriers placed around the edges of the raised platform in the lobby. He called me the next morning to see how I was feeling and offered medical assistance if I felt I needed it. I would definitely stay here again. The location was perfect for our research in Insadong. I ordered room service once for the three of us and was very pleased with the food. Guest services was very responsive to my request to have a gluten free meal and communicated it well to the kitchen.

Communication with front desk staff regarding placing a collect call to American Express was a frustrating experience for my daughter. She was given the wrong code and had to place numerous calls to guest services and make two trips to the lobby before someone finally gave her the correct phone code.

Fraser Suites is right smack in the middle of activities. The tube is walking distance.

No housekeeping on Saturdays and Sundays.

Every thing was so perfect the room was big and clean .. the location was perfect ..the staff was good and helpful .. if I back to seoul I will choose this hotel a gain :)