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29/1 D.Konaev street, 010000 Astana, Kazakhstan – Show map
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109 properties in Astana
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63 verified reviews
They speak your language!
Diplomat Hotel and Business Center's staff speaks: Russian
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Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Currency Exchange, Ticket Service, Baggage Storage, ATM on site, Concierge Service, Laundry, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, VIP Room Facilities, Honeymoon Suite
Newspapers, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Air Conditioning, Designated Smoking Area
From 2:00 PM
12:00 PM - 2:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 12 years stay free of charge when using existing beds.
All older children or adults are charged KZT 4000 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 63 reviews
Value for money
Show reviews from:
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Score from 75 reviews Review score
Proximity to work (same building). Free open WiFi. And that's it. Nothing else.
Oh boy, where to start. This place will take you for a journey into the (communist) past. Hotel is built probably in 1990s but is in need of renovation. When I was there temperature outside was -20C or so, and window in the room was letting most of that in (together with noise from nearby roundabout). Meaning - AC heating full on, all the time. I got one bar of soap that was supposed to last me whole week. There's no spare toilet paper. There's no room safe. On site restaurant (Argentinian steakhouse of sorts) is overpriced - and you can't add the bill to the room (you have to pay each time you visit). Staff barely speaks English. There's 40 channels on TV, all in Russian (dubbing).
Location, room size, bedding
Reservation manager responded one email out of three. Breakfast is like at 2 stars hotel.
The location was very good, staffs can speak good english, they have got the best Argentine (Steak) Restaurant in the Astana City, smoking room in the lobby area.
They bed was not comfortable, the pillows are tiny, and the bathroom is also small, heating not good.
Considering the price of the room I could get better value in London. The hotel was central and I booked primarily for the view of the Bayterek tower. I was in room 616 and if I stood in the corner I was just, able to see the monument. Check-in was fast and staff friendly. However on entry to the room the key card wouldn't switch on the electrics in the room. After much playing around with the fitting I managed to have light in the room, The room was tired. Wallpaper peeling off the walls. Fixtures and fittings missing in the bathroom leaving holes in the walls and sink vanity area. Breakfast was sufficient and there was a nice view from that terrace. There wasn't a room service menu in the room. Hotel is central and all the sites are walk-able. The bed was comfortable and the wifi was good. The hotel arranged an overpriced taxi transfer back to the airport.
HOTEL HAS AN IDEAL LOCATION IN THE BEAUTIFUL CITY OF ASTANA.
Free WIFI Friendly staff
Breakfast is lousy. Breakfast room is not cozy. No Minibar.
location is great for business
It was generally ok
The breakfast is not what I would prefer
Price, quality of food for in-room dining, speed of service, friendliness of stuff
Rooms do not have safe deposit boxes, breakfast could have more variety and better service
Location, size of the room.
No internet in the rooms, and also hard to connect in lobby. No restaurant, only a few seats at the first floor, no English channels on the TV.
NO WIFI IN THE ROOMS!!! please make something with it!!! Smell in the bath-room was terrible!
No wifi in the rooms breakfast menu is poor Hot tap water in the rooms smells like sewer
I was in Astana for a 2 weeks business trip. This was the first time I stayed at Diplomat - wanted give it a try (I stayed in other hotel here). It is nicely located. The modern city center is just in front of you. I can't say that dining options in the area are that good but definitely one can find a place to eat nearby. I had a spacious room with large soft bed, a small coach, and a nice round table. Well, I had almost everything for rest and work. The bathroom was clean, also pretty spacious. The laundry is rather cheap, the quality is in accordence to the price.
Still, after a week at Diplomat I just had to move to another place (my choice was recently built hotel from a world chain located on the river bank along Saryarka street with the similar proce options). The day I arrived to the hotel they had a serious problem with their IT service and the whole hotel had no wifi (which is pretty important for a business traveller). I believe, they tried their best to have the system recovered. But a week later, I still had no interenet. Well, this might be just an occasional situation and I just had a bad luck but apart from that the hotel has some other drawbacks worth mentioning. In cold periods, the rooms are generally cold her since they have a panoramic windows lacking a good thermoprofing set up. Literally you can feel the wind from the outside. The only heating option is the airconditioning system. But it seems that it doen't work. My room was like a fridge in the morning. And besides it's pretty noisy. Oh yes, the other day the air was with a tint of smoke. The bathroom was good but you can easily spot many things broken or out of order. Breakfast is poor. While you can always order eggs, all other food options don't look that attractive (imagine pieces of cheese and ham after hours on the open air). Cofee is just disgusting, you better go to the lobby bar to have one. The hotel doesn't have dining options except for the lobby bar. The menu is very modest but the food seems to be fine. However after a week there I can tell you that it really depends on the cooking teams in charge - they are changing. The overall impression od Diplomat is that the hotel is overpriced taking into account the quality of their service.
No WIFI/ Internet in the rooms or lobby
No WiFi in the rooms No Gym
Wi-Fi was not operational, bar staff not helpful.
Location good. Staff very friendly and as helpful as they could be considering the poor technical infrastructure.
There was no internet wifi, no fitness center, and the breakfast buffet was poor.
Hotel was quite comfortable
VERY expensive airport pick up No Wi-Fi in room No direct international dial from room Food not great Expensive