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Кorgaljyn Shosse 2А, 010000 Astana – Show map
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90 properties in Astana
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74 verified reviews
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Hotel Duman's staff speak: Russian
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Pool Table, Ping-Pong, Bowling, Sauna, Fitness Center, Spa, Massage, Turkish/Steam Bath, Indoor Pool, Karaoke, Nightclub/DJ
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu
Free! WiFi is available in public areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Airport Shuttle (surcharge), 24-Hour Front Desk, Ticket Service, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop
Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 5 years stay free of charge when using existing beds.
All older children or adults are charged 50 % of the room stay per night for extra beds.
The maximum number of extra beds in a room is 2.
There is no capacity for cribs in the room.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hotel Duman accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Please note that all guests have a 50% discount at the fitness and spa centre.
Based on 74 reviews
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Dramatic Lobby, proximity to Mega Mall and park, quiet grounds of the hotel.
Balcony had beer can on it, complimentary breakfast is strange, hotel seemed very empty, with many lights out in common areas.
Staff was very friendly and helpful! Great location next to nice indoor shopping mall. Room big, comfortable. Free business center, some English cable TV channels in the room.
There was a Heineken can on the balcony when I checked in. Balcony door was held closed with tape-- I was not sure if I was allowed to go out on it or not. Public areas dark to save electricity-- a bit discomfiting to a western traveler. Hotel seemed a bit empty.
bowling, billiards, karaoke, 16th floor restaurant
no wi-fi in rooms, poor bathroom facilities
massage service pretty nice
no internet in the room, only free wifi at the bar / hall
Swimming pool needs extra money. Wifi internetin is not available.
First of all they said that did not see my reservation through booking.com. Everything except location, was awful. Room had an incredable odor of three days worn socks. Breakfast was more then simply modest, as if it was prepared for monks.
Location and relatively cheaper rates
Quality is poor at every level: Service, furniture, bed, food, coffee even toilet paper. But the worst is Wi-Fi which isn’t available in the room.Gym was ‘under maintenance’. In short, this Hotel delivers none of the things he charges.
Visually the hotel is beautiful, and the breakfast is great. But that's as far as it goes. Beyond that service sucks, no internet in the rooms so you have to go to lobby. They seem to want to nickel and dime you for every little thing and they never ever answer their phones at the front desk! Then if they do they hang up on you.
They charge pr towel! I mean I've travelled all over the world and as a guest I get 2 towels minimum pr room. Here I got 1 and when I asked for more they wanted to charge me a fee. I mean I've stayed at motels with better service. Bottom line fire the hotel manager
Travelling on business, stayed mid week, I did not have any noise problems, which other reviewers mentioned, The location was convenient for my meetings and there was plenty of space in the room to work. The free cabled internet worked well.
Only ate breakfast, but the meal was 'basic'. The WiFi is non existent. So if you need WiFi I would suggest taking a travel router.
The roms! Cold!!!!!!! Bad!!!
The hotel was completely empty, we were the only ones there during the breakfast. For being a 20-floor hotel this is a bad fact, I believe.
Location is very good, you can reach each place in town in few minutes.
space in the room
airconditioning is very unpredictable, you cannot open windows
Temperature in the room (cold) Restaurant service Bathroom amenities (soap, gel, etc.)
Not working wifi internet
Comfort level,staff friendliness
services ( Internet service not available at the floor where we stayed).... service standards and comforts are good but still not that good as compared to the prices they charge.
price is fully inline with quality
breakfest, housekeeping (not every day it was provided)
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