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Property Highlights

Free parking

Places of Interest:

Atameken Ethnic Memorial Complex (0.2 miles)
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Newest reviews for Hotel Duman

  • Michal
      United States of America
    August 12, 2014

    Dramatic Lobby, proximity to Mega Mall and park, quiet grounds of the hotel.

    Balcony had beer can on it, complimentary breakfast is strange, hotel seemed very empty, with many lights out in common areas.

    7.1

  • Michal
      United States of America
    August 8, 2014

    Staff was very friendly and helpful! Great location next to nice indoor shopping mall. Room big, comfortable. Free business center, some English cable TV channels in the room.

    There was a Heineken can on the balcony when I checked in. Balcony door was held closed with tape-- I was not sure if I was allowed to go out on it or not. Public areas dark to save electricity-- a bit discomfiting to a western traveler. Hotel seemed a bit empty.

    7.1

  • Alzhan
      Georgia
    July 13, 2014

    bowling, billiards, karaoke, 16th floor restaurant

    no wi-fi in rooms, poor bathroom facilities

    5.4

  • Anonymous
      France
    July 10, 2014

    massage service pretty nice

    no internet in the room, only free wifi at the bar / hall

    7.9

  • Mehmet
      Kazakhstan
    July 8, 2014

    Swimming pool needs extra money. Wifi internetin is not available.

    5.8

  • Anonymous
      Kazakhstan
    June 21, 2014

    Location

    First of all they said that did not see my reservation through booking.com. Everything except location, was awful. Room had an incredable odor of three days worn socks. Breakfast was more then simply modest, as if it was prepared for monks.

    3.3

  • Emin
      Turkey
    June 21, 2014

    Location and relatively cheaper rates

    Quality is poor at every level: Service, furniture, bed, food, coffee even toilet paper. But the worst is Wi-Fi which isn’t available in the room.Gym was ‘under maintenance’. In short, this Hotel delivers none of the things he charges.

    3.8

  • David
      Kazakhstan
    June 4, 2014

    Visually the hotel is beautiful, and the breakfast is great. But that's as far as it goes. Beyond that service sucks, no internet in the rooms so you have to go to lobby. They seem to want to nickel and dime you for every little thing and they never ever answer their phones at the front desk! Then if they do they hang up on you.

    They charge pr towel! I mean I've travelled all over the world and as a guest I get 2 towels minimum pr room. Here I got 1 and when I asked for more they wanted to charge me a fee. I mean I've stayed at motels with better service. Bottom line fire the hotel manager

    7.1

  • Anonymous
      Netherlands
    May 6, 2014

    Travelling on business, stayed mid week, I did not have any noise problems, which other reviewers mentioned, The location was convenient for my meetings and there was plenty of space in the room to work. The free cabled internet worked well.

    Only ate breakfast, but the meal was 'basic'. The WiFi is non existent. So if you need WiFi I would suggest taking a travel router.

    5.8

  • Bernard
      Sweden
    March 23, 2014

    The roms! Cold!!!!!!! Bad!!!

    4.6

  • Anonymous
      Kazakhstan
    March 3, 2014

    The hotel was completely empty, we were the only ones there during the breakfast. For being a 20-floor hotel this is a bad fact, I believe.

    7.1

  • Nikolay
      Kazakhstan
    December 2, 2013

    Location is very good, you can reach each place in town in few minutes.

    7.5

  • Anonymous
      Latvia
    November 10, 2013

    space in the room

    airconditioning is very unpredictable, you cannot open windows

    5.4

  • Anonymous
      France
    October 12, 2013

    The price

    Temperature in the room (cold) Restaurant service Bathroom amenities (soap, gel, etc.)

    6.3

  • Anonymous
      Switzerland
    August 26, 2013

    Location

    Not working wifi internet

    6.7

  • Pritesh
      Kazakhstan
    July 29, 2013

    Comfort level,staff friendliness

    services ( Internet service not available at the floor where we stayed).... service standards and comforts are good but still not that good as compared to the prices they charge.

    6.7

  • Anonymous
      Belgium
    July 26, 2013

    price is fully inline with quality

    breakfest, housekeeping (not every day it was provided)

    5.8

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