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Property Highlights

Free WiFi Free parking

Places of Interest:

Museum of the First President of the Republic of Kazakhstan (0.2 miles)
Show map Grand Park Esil Hotel

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Newest reviews for Grand Park Esil Hotel

  • Raghav
      India
    August 22, 2014

    Great breakfast, very good wi-fi, gym, sauna

    8.3

  • Anonymous
      United Kingdom
    August 6, 2014

    WiFi is free and fast, and does not require constant signing in.

    The room and bathroom were small.

    6.3

  • Stephanie
      United Kingdom
    August 2, 2014

    recommendations to 2 very good restaurants excellant. Reception staff brilliant. Quite rooms well laid out. Very clean.

    Air conditioning needs maintenance.

    8.3

  • Esin
      United Arab Emirates
    July 2, 2014

    it s central place of Astana, easy to reach somewhere i dont know hows other hotels in astana

    2 days i couldnt sleep because it was some hair on my bad from previous customer (i guess) wifi just a like a joke by random working and to connect with wifi you need to turn around the room bathroom was almost dirty and nothing change after complain sometimes you can smell foods and i stay in Ramadan time it was no sahoor or iftar menu

    3.3

  • Klemen
      Slovenia
    June 29, 2014

    Free wi-fi.

    Lets forget that building is from Soviet times, but room smelt disguistingly! Daily room service consisted from making the bed and anything else. Breakfast was of poor choice - every day was as Groundhog day. The restaurant is extremelly expensive (eg: coffee 4 eur, small beer 2,7 eur, kind of "Turkish pizza" - small portion 8 eur). For 110 eur/day you get much too little!

    2.9

  • Graeme
      United Kingdom
    June 10, 2014

    Great location, friendly staff, good breakfast

    One of our two rooms was great, one a little musty

    8.8

  • Azamat
      Kazakhstan
    May 7, 2014

    The public prices shown in the room book for services are not considered by the hotel management as legal prices. They invoiced me for ironing service the price 10% higher than was written in the book. After my question why the prices are different, they explained that the prices in the book are not valid, but such information was written nowhere. Such an attitude to public prices shown to a client is not fair and basing on such logics a client can be made by the hotel to pay any price which the hotel decides to invent in the bill.

    6.7

  • Anonymous
      United States of America
    April 23, 2014

    Decent breakfast. Nice building.

    Very hot rooms. Air conditioning did not work. Opened window for cool air and lots of noise. Pillows too big and firm. Like sleeping on large bricks.

    5.8

  • Muzaffer
      Turkey
    April 21, 2014

    everything was ok,nothing was bad,staff are very helpfull,restaurant is ok,location is great,wifi works good.Thank to all hotel personnal for helped me.I will stay again here.

    Everything was great.

    10

  • Anonymous
      Turkey
    April 19, 2014

    Location, personel was kind,

    7.5

  • Ruslans
      Ireland
    April 8, 2014

    location is great, friendly staff, clean hotel

    9.2

  • Nicholas
      United Kingdom
    April 7, 2014

    Excellent service from staff. Clean and comfortable room which felt large for a single room. Window that I could open to get fresh air at night.

    8.3

  • Mark
      United Kingdom
    April 3, 2014

    Front desk staff excellent, very welcoming. sent up to room fruit,wine. Wi-Fi good first day, but did drift in and out on 2nd day. Breakfast is good with plently of choice.

    Hotel looks a bit tired in places and could benefit from refurbish. On the whole enjoyed my stay except one big problem. arrived back from meeting and decided to have lunch as long wait for flight. Went into restaurant about 1245 and advised buffet lunch. This was fine. soon after I sat down a very large group entered dining room. As under no time pressure I let them all use buffet while I had some work to do. after 130 stated to use buffet, but just before 2 buffet was cleared. After asking staff was told very sharply that it closes at 2. was not able to have desert or food i wanted. If I had been advised that it was open until 2 at the start it would not have been a problem.

    6.7

  • Joyce
      Uzbekistan
    March 21, 2014

    Extremely friendly and helpful staff, nice compact room with everything you need (stayed in econ single), one of the most comfortable beds I've ever slept in, good shower too. Decent breakfast (compared to other central Asian hotels), good wifi throughout. Would def stay here again regardless of location

    Difficult to pick something but location isn't great for tourism, hotel will easily get you a taxi though, so wasn't a huge deal.

    8.8

  • Nina
      Kazakhstan
    March 17, 2014

    Welcome fruits, wine and water, WIFI good enough, rooms are clean, aircon/heating you can regulate as you wish, breakfast is very good, overall very good impression

    Sauna and swimming pool area need to be renovated

    7.9

  • Anonymous
      Turkey
    March 14, 2014

    location wifi kind personel

    7.9

  • Andrew
      United Kingdom
    March 10, 2014

    The staff were friendly and very helpful and hotel cars cheap and efficient, the beds good and all was clean. The room I stayed in on the 3rd floor was really warm and quiet, which meant I got a great sleep. The WiFi is excellent and free which was great, better than most fancier hotels!

    The rooms are a bit small and there was no room safe. The Polo bar is comfortable but lacks atmosphere and the bar was not actually open at anytime we were there, you could sit there but the waitress had to get the drinks from another bar downstairs

    6.3

  • Anonymous
      United Kingdom
    March 5, 2014

    Great location in the centre of the old town, plenty of shops and attractions nearby, Hotel has a lot of "old charm" ; clean rooms - stayed in economy single but all you need, complimentary plate of fruit ! friendly staff at reception, airport pick up well organised,

    Nothing - all OK

    8.8

  • Euan
      United Kingdom
    February 10, 2014

    responsive staff Space in the room

    no tea & coffee in the room

    7.5

  • Wai
      Malaysia
    February 7, 2014

    Internet is easily available and no sign in needed.

    The room and facility is too basic. No kettle and no drinking water. All hotel should have this as basic amenities

    5.8

  • Mattias
      Sweden
    February 7, 2014

    It is good value for money in Astana.

    Catastrophic service. I lost my credit card on the first day together with most of my cash, a pretty critical situation. I needed to find a quick solution through Western Union. After three first calls to banks (all closed on Sundays), reception staff could hardly be bothered with further help. I continued to call myself for 10 minutes (at a cost of 4 USD/minute), fixed the situation, returned to the reception and found the person standing idle chatting with her friend. I would have expected more as a recurring guest.

    6.7

  • Ibrahim
      Turkey
    January 27, 2014

    the staff were helpful, probably will stay again.

    the rooms are a little small then seen on web.

    7.5

  • Adonis
      Kazakhstan
    November 22, 2013

    it was not my first stay at this hotel

    7.1

  • Aneta
      Thailand
    November 17, 2013

    Great location, spacious room for one person, great view.

    The hotel management may wish to renew their bedding - the pillows were very uncomfortable and the mattress was old and overused.

    9.6

  • David
      United States of America
    November 4, 2013

    Very well located hotel with a friendly staff. The suite was spacious and comfortable for me needs.

    9.2

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