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Bogenbay Batyr Street 115/105, 050000 Almaty, Kazakhstan – Show map
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121 verified reviews
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Grand Tien Shan Hotel's staff speaks: Russian, English
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Sauna, Fitness Center, Solarium, Spa, Massage, Turkish/Steam Bath, Indoor Pool (all year), Karaoke, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Elevator, Heating, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 6 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged KZT 9000 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 121 reviews
Value for money
Show reviews from:
Located just 650 ft from Almaty Circus and Central Stadium, this 5-star hotel offers free private parking, rooms with panoramic views and a spa center with heated indoor pool.
Score from 117 reviews Very good
Located in the city centre of Almaty, less than a 2-minute walk from Kunaevskie Fountains and a 6-minute walk from the State Academic Opera and Ballet Theatre, Mildom Apartments features free Wi-Fi...
Score from 167 reviews Very good
Located in the heart of Almaty city, this hotel comes with a restaurant, sauna and massage service. It features a 24-hour reception and free Wi-Fi.
Score from 276 reviews Good
Featuring a spa and wellness centre with saunas, hammam, fitness centre and solarium, Grand Sapphire Hotel is located in Almaty. Free WiFi and free private parking are available on site.
Score from 8 reviews Good
Location close to many useful places, friendly staff, cigar bar, pool / spa, restaurant, want me to continue?
Spa, room size.
Location Free breakfast Live music business center
strangely slow elevator
cheap toilet seats
Tidy, well-equipped and nicely decorated room; Friendly and helpful front desk staff; Good breakfast buffet
very god location and staff
When we arrive heating was not working at all! Nobody informed us at the reception, so we was surprised when we came to the room. After a phone call we receive an answer that all hotel will be without heating up to the middle of November. It took some time to push staff to deliver at least heater to out room. Also, hotel is very popular for weddings and celebrations therefore restaurant is not awailable quite often
Hotel is in good location within the city. Nice clean hotel with comfortable rooms. Access to the front door is right off street level which is better than some others, especially if you are not so god on your legs.
No complimentary water in the rooms. Elevator is very slow and there is only one. Front desk staff are slow on check out. Don,t ask for anything other than the straight forward otherwise you will be waiting for some time.
I liked the lobby layout and the decor
The hotel is nice and the staff at the reception desk are mostly friendly and speak good English. The room was nice and comfortable, and clean. Good location...
The room could have done with blackout curtains. The windows are big so a lot of light comes in through the thin curtains.
I thought in the begining the price is logical but after staying at the hotel I decided it is not the place value for money
Air condition was only cooling not warming. I was so much cold at the room. The electrycity jacks were not working. I put my phone for recharge to the jack before sleeping and noticed in the morning that it was not recharged because of the jack was not working. First day I stayed the wifi was not working and I complained it and they solved it after complaining. House cleaning forgot to replace shampoo and gel after cleaning the room. The hotel did not give any complimentary even simple small bottle water. They charged money for it. I never recommend this hotel to any one. It's not absolutely value for money
not cheap, but quality guaranteed. All the staff speak English
The location of the hotel is the main point if you need to be in the center of Almaaty. The de-luxe rooms is quite comforatble, but quite noisy if the windows look to the street. If you will have free time you can enjoy their Bali spa...its a great plus in my opinion. In general its a good hotel of its 4 stars
We were checking in at 3 pm but the guys on the reception looks quite tired, no smiles at all...). There was no free water in the room and no coffee, tea equipment as well...The elevator is the slowest I have ever been in ) But all this minuses compinsate the location, quite big rooms and free spa..
Front desk staff are world class. Very friendly, and give the personal touch by using your name often. Their English is good if you need it. I loved the size of the hotel- it is not so big that you get forgotten as a guest. Pool and gym are very nice. Did not use the spa, but the whole gym/pool/spa area is very special. The Western-style, huge complimentary buffet breakfast was most welcome, especially after the "mystery meat" breakfasts of other KZ hotels.
Room was a bit small. Not a show-stopper for me, especially as it was so tastefully and nicely decorated.
the room was clean and spacious.
staff were a little bit slow but good.
staff was very friendly. The hotel is very close to importatnt plave in the city
In general everything was ok.
It was clean and affordable
Your staff need better training; especially when dealing with customers who are tired and do not want to argue over nickles and dimes!!!!
- attentive staff - large sauna complex
- breakfast is poor
Everything was great except for the bed. The matrass is very hard, unfortunately.
Excellent facilities, heaven of luxury!
Interior design (lobby, elevator, flowers) - just great! Personnel - friendly, nice, willing to help (but not always able to) Breakfast - great variety, nicely taken care of, good coffee! Good location - easy to reach various touristic objectives
Options for private touristic tours (we have requested to hire a car with a driver to show us around the city, but no clear option was given by the hotel; finally we arranged ourselves) Wi-Fi very poor (almost none) in the room! Bali SPA - no places reserved for the hotel guests, so while fully booked we had no chance to try it out...
staff, breakfast, position, cleanliness, nice spa, nice restaurant...generally good hotel (except wifi!!!)
terrible wifi, poor signal and speed, every 40 minutes you are kick out... for such good hotel I would expect much better wifi
Very nice hotel, good location, very nice staff
very loud if you have a room to streetside, you cannot sleep. Very bad wifi, they tried but couldnt manage to improve it. Not acceptable...
large rooms, good location
outdated furniture, lack of wall sockets, waiters at breakfast asking what you want and doing the other way around
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