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Bogenbay Batyr Street 115/105, 050000 Almaty, Kazakhstan – Show map
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131 verified reviews
The staff speaks English
Grand Tien Shan Hotel's staff speaks: Russian, English
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Sauna, Fitness Center, Solarium, Spa, Massage, Turkish/Steam Bath, Indoor Pool (all year), Karaoke, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant with Dining Menu, Buffet-Style Restaurant, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
No parking available.
Room Service, Packed Lunches, Car Rental, Shuttle Service (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Currency Exchange, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities, Honeymoon Suite
Newspapers, Safe, Shops (on site), Elevator, Heating, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 6 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged KZT 9000 per person per night for extra beds.
The maximum number of extra beds/cribs in a room is 1.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 131 reviews
Value for money
Show reviews from:
In Almaty, Kazakhstan’s largest city, this modern hotel is a 25-minute drive from Almaty International Airport. It includes free Wi-Fi, an indoor swimming pool, spa and traditional Kazakhstani...
Score from 195 reviews Good
Located in the city centre of Almaty, less than a 2-minute walk from Kunaevskie Fountains and a 6-minute walk from the State Academic Opera and Ballet Theatre, Mildom Hotel features free Wi-Fi and...
Score from 170 reviews Very good
Featuring a sauna and free Wi-Fi, this hotel is located in Almaty city, 8 minutes’ drive from the central Republic Square. It offers air-conditioned rooms with a flat-screen TV.
Score from 91 reviews Good
Ramada Almaty features a spa and wellness centre with a sauna and indoor pool, and fitness centre. Free WiFi and free private parking are available on site.
Score from 14 reviews Good
April 18, 2015
While some may like this kind old style, which is fine, I prefer a bit more modern
Central location with excellent Wifi and good business center. Most facilities.
April 7, 2015
There is no tv channels for those who don't speak Russian language. Anyway it would have been better if they have English speaking channels for films or entertainment not news please :)
The reception zone
April 7, 2015
Old and tired Soviet looking interior Extremely bad value for money Staff is not enthusiastic and lazy A cleaning lady forgot to clean up the room, change towels etc
Strong water pressure in the shower
March 30, 2015
Smoking zone upfront of SPA center
March 19, 2015
(1) no possibility to book via booking.com with early check-in(most of the airplanes arrive to Almaty in the early morning) (2) very poor breakfast for that price and very lazy waiters in the restaurant, specially in the morning
spa, location, almost empty hotel and sick walls (silence and safe in case of earthquake )
March 16, 2015
There is nothing I don't like bout this hotel. It is excellent.
The staff are very friendly and helpful. The atmosphere is very good and The whole feel of the hotel is wonderful.
February 12, 2015
Location close to many useful places, friendly staff, cigar bar, pool / spa, restaurant, want me to continue?
January 26, 2015
Spa, room size.
November 28, 2014
strangely slow elevator
Location Free breakfast Live music business center
November 24, 2014
cheap toilet seats
November 18, 2014
Tidy, well-equipped and nicely decorated room; Friendly and helpful front desk staff; Good breakfast buffet
October 29, 2014
very god location and staff
October 14, 2014
When we arrive heating was not working at all! Nobody informed us at the reception, so we was surprised when we came to the room. After a phone call we receive an answer that all hotel will be without heating up to the middle of November. It took some time to push staff to deliver at least heater to out room. Also, hotel is very popular for weddings and celebrations therefore restaurant is not awailable quite often
October 1, 2014
No complimentary water in the rooms. Elevator is very slow and there is only one. Front desk staff are slow on check out. Don,t ask for anything other than the straight forward otherwise you will be waiting for some time.
Hotel is in good location within the city. Nice clean hotel with comfortable rooms. Access to the front door is right off street level which is better than some others, especially if you are not so god on your legs.
September 27, 2014
I liked the lobby layout and the decor
September 10, 2014
The room could have done with blackout curtains. The windows are big so a lot of light comes in through the thin curtains.
The hotel is nice and the staff at the reception desk are mostly friendly and speak good English. The room was nice and comfortable, and clean. Good location...
September 9, 2014
Air condition was only cooling not warming. I was so much cold at the room. The electrycity jacks were not working. I put my phone for recharge to the jack before sleeping and noticed in the morning that it was not recharged because of the jack was not working. First day I stayed the wifi was not working and I complained it and they solved it after complaining. House cleaning forgot to replace shampoo and gel after cleaning the room. The hotel did not give any complimentary even simple small bottle water. They charged money for it. I never recommend this hotel to any one. It's not absolutely value for money
I thought in the begining the price is logical but after staying at the hotel I decided it is not the place value for money
September 8, 2014
not cheap, but quality guaranteed. All the staff speak English
September 3, 2014
We were checking in at 3 pm but the guys on the reception looks quite tired, no smiles at all...). There was no free water in the room and no coffee, tea equipment as well...The elevator is the slowest I have ever been in ) But all this minuses compinsate the location, quite big rooms and free spa..
The location of the hotel is the main point if you need to be in the center of Almaaty. The de-luxe rooms is quite comforatble, but quite noisy if the windows look to the street. If you will have free time you can enjoy their Bali spa...its a great plus in my opinion. In general its a good hotel of its 4 stars
August 10, 2014
Room was a bit small. Not a show-stopper for me, especially as it was so tastefully and nicely decorated.
Front desk staff are world class. Very friendly, and give the personal touch by using your name often. Their English is good if you need it. I loved the size of the hotel- it is not so big that you get forgotten as a guest. Pool and gym are very nice. Did not use the spa, but the whole gym/pool/spa area is very special. The Western-style, huge complimentary buffet breakfast was most welcome, especially after the "mystery meat" breakfasts of other KZ hotels.
July 30, 2014
staff were a little bit slow but good.
the room was clean and spacious.
June 18, 2014
staff was very friendly. The hotel is very close to importatnt plave in the city
May 30, 2014
In general everything was ok.
May 28, 2014
Your staff need better training; especially when dealing with customers who are tired and do not want to argue over nickles and dimes!!!!
It was clean and affordable
May 26, 2014
- breakfast is poor
- attentive staff - large sauna complex
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