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Newest reviews for G Empire

  • Anonymous
    August 13, 2014

    location was close to meeting place


  • Nicole
    July 31, 2014

    Receptionist is extremely helpful.

    Housekeeping is dishonest so never leave valuables in your room. Left the phone in the room and it disappeared immediately. The safe didn't work so couldn't lock the phone up.


  • Anonymous
    July 13, 2014

    Nothing to say...

    Think a hotel that air conditioner not working and think the weather is about 40 degrees... Hotel was very old. when you see the room, bath you can see it. There are another good places in Astana. Keep looking! But not this one.


  • Christoph
    July 6, 2014

    The hotel is correct and staff is very kind, but not really all well trained in regard to effciency. The hotel's facilities are a bit old and not very well looked after. In comparison to the local prices the value for money is acceptable.

    Room & bathroom all old and a bit smelly.


  • Anonymous
    July 1, 2014

    location is good for business travel

    air conditioner didn't work


  • Janos
    June 26, 2014

    Personnel, WIFI

    Not working air condition in June! The window wings stick.


  • Prabhakar
      United States of America
    May 25, 2014


    The room had strong cigarette odor. Also the electrical outlet and lamp by the desk was non-funcitonal


  • Kurt
    May 21, 2014

    Very nice and helpful staff, quite good location. The standard of the room was very good and getting our stay prolonged proved no hassle. The restaurant/café downstairs are also quite all right. I feel pretty sure this is the best combination of price and comfort in Astana.


  • Alberto
    May 15, 2014

    breakfast and wi-fi

    small bathroom


  • Marilena
    April 28, 2014

    Staff very nice and professional

    We had to change twice the room before having ours, because even if the facility is no smoking in the first two rooms you could smell cigarette smoke badly.


  • Anonymous
    April 14, 2014

    Staff was friendly and helpful

    Most of the furniture in the room survived collapse of Soviet Union unchanged. Had an issue with internet (my Mac was unable to connect on the first day, however staff did change something in the settings and it was all right the next day)


  • Alberto
    April 13, 2014

    wi-fi works well and breakfast is good.

    Not professional staff. They did not give me the invoice, even if i requested it before my arrival and reminded 2 times the same day. The hotel charge the account 1 day before the arrival for all the amount: not nice!


  • Azamat
    March 10, 2014

    The price does not correspond to the quality


  • Anonymous
      United Kingdom
    December 2, 2013



  • Anonymous
      United Kingdom
    November 21, 2013

    Large room. Comfy bed. Pleasant Japanese restaurant.

    Stayed here twice. First time the shower was terrible but everything else was fine. Mould around the tile grout. The shower head badly leaked from the side so it mostly sprayed the wall. The door seal was broken and the plug blocked with old hair and gunk so after 1 minute the shower tray was leaking badly onto the bathroom floor; I had to turn off the shower for a minute to let the water drain away before starting again for just 1 minute! Second stay here the shower was great and really clean (superior room rather than standard this time though). This time there was no toilet roll and no sign of a telephone number for reception (I tried the usual 9 or 0) so I had to go down to ask for a roll!


  • Mykola
    November 9, 2013

    Breakfast is ok but the variety could be bigger. Worth of the money it costs.

    WiFi is not very stable.


  • Erwin
    October 27, 2013

    Friendly staff, even arranged a taxi airport transfer at 03.00hrs local time.

    Rooms were not cleaned for two days, no clean towels delivered the first day. Discussion about costs: the female receptionist gave us compensation for arriving and leaving in the night with 1/2 price for first night, but when checking out, a male receptionist urged us to pay the full amount. Beds were very hard, matrasses very thin, even so was the pillow.


  • Orkun
    October 1, 2013

    +Only, helpful receptionist Alex.

    +Heating system was not working properly. +Hard to get hot water for shower. +Breakfast was poor. +No English speeking room service.


  • Anonymous
      United Arab Emirates
    September 21, 2013

    1. Excellent customer service especially the young guy at the reception (I checked in at 19:00 on Sunday 08.09.2013) 2. Excellent Free Wifi 3. Food options in the hotel restaurants/cafes

    1. tv


  • Тарас
    September 8, 2013

    Good oll


  • Alain
    August 29, 2013

    Check in very efficient, staff speaking good English. Large and clean room. Good breakfast buffet. Without additionnal payment check out 2 hours latter than normal. Perfectly organized transfer to airport.


  • Anonymous
    July 18, 2013

    -Good selection of food for breakfast. -Clean room, comfortable bed. -Good location at the older part of Astana. Near to the markets and restaurants. -When call for maintenance service, they were fast to react. - Good internet connection and free. - The sushi in the restaurant was delicious.

    - The emergency exit (the staircase of the 2nd floor), was blocked by lots of matresses. If there were an emergency, it would have been difficult to exit the hotel.


  • Mykola
    July 15, 2013

    Staff is very helpful and friendly. Breakfast is very good. Rooms are quite big but not sound-proof which sometimes may cause inconvenience.

    Wi-Fi internet connection works properly only in the lobby, in my 6th floor room it was freezing and disconnecting all the time - making use of it was next to impossible...


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