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Most recent booking for this hotel was yesterday at 09:08

Score from 3 reviews Wonderful 9/10

Newest reviews for Kazzhol Hotel Astana

  • Zahari
      United Kingdom
    August 28, 2014

    Staff were friendly, helpful, arranged taxi to and from airport. Room was spacious and clean.

    The food at the restaurant was a bit average, but you can aways eat out I suppose.

    7.5

  • Anonymous
      Israel
    August 7, 2014

    Room, Reception service

    Housekeeping did not clean the room No complimentary water in Summer No white cheese in breakfast

    5.5

  • Yoram
      Israel
    July 31, 2014

    Staff Service

    1. Complimentary bottle of water at check in can be very useful. 2. No white cheeses at breakfast 3. Smokers in next rooms spoiled the air

    6.7

  • Alexander
      Kazakhstan
    June 30, 2014

    Excellent Room

    Poor quality of waiting staff

    8.8

  • Daniel
      United Arab Emirates
    June 28, 2014

    One of the most uncorfortable, hardest beds I have ever tried.

    5.4

  • Amjad
      Qatar
    June 15, 2014

    I liked the hospitality and friendliness of the staff, the spacious room and the proximity of the Hotel from a number of attractions.

    Nothing.

    9.2

  • Veronika
      United Kingdom
    June 9, 2014

    Very professional staff. Proposed to open the breakfast room for us, as we had to leave early in the morning. The rooms are very good, comfortable in full functionality. I stayed in a suite, which is actually, just a little larger room separated by a wall with a sofa and additional TV, but has a very good coffee machine. Very good internet connection. I would stay here again.

    Less well located, than for example Jumbaktas, but as taxis are cheap and there are practically no traffic jams, this is not a major issue

    8.8

  • Adebowale
      Kazakhstan
    June 1, 2014

    Clean hotel. Friendly staff, really willing to help.

    Wi-fi keeps going on and off. Lights on the roof shines directly into the rooms on the top floor.

    5.8

  • Zhanna
      Italy
    May 31, 2014

    Staff was really nice, fast and helpfull. The room is nice, exactly as you can see at the booking fotos.

    Restaurant had small choice, so you could hardly choose dinner dishes.

    6.3

  • Anonymous
      Azerbaijan
    May 4, 2014

    Professionality, knowledge and readiness to help of staff; thanks to Zarina and Elmira for help

    Breakfast

    8.8

  • Deborah
      United States of America
    April 11, 2014

    the staff is fabulous

    10

  • Geoffrey
      Kazakhstan
    March 27, 2014

    Excellent room and bed, comfortable bathroom and good views over the city. The reasonable walk to the city's main monuments and nearby restaurants made it a good location. The buffet breakfast was good quality.

    WIFI was very slow and intermittent - made it hard to carry on business. The restaurant wasn't well set up for servicing in-house guests - appeared to be used more for functions.

    8.8

  • Regimantas
      Lithuania
    March 9, 2014

    Internet connection, location, restaurant

    Too hot in the room

    8.3

  • Olga
      United States of America
    February 19, 2014

    The beds, linens and towels are great. I've stayed at two other hotels in Astana where the beds were like stone, the towels were threadbare, and there were no duvets. And those hotels cost a lot more. I travel a lot and prefer to stay in Marriott's when my budget allows me to. At the Kazzhol the bed linens (comforter) were almost as good as Marriott's. The staff are also wonderful--the three young women who were at the front desk were very helpful and friendly and always smiling, as was one of the bell hops who always greeted me with "Good morning!" in English. One of the young waiters also practiced his German on me, which was fun--they were all delightful. The wi-fi was excellent and while there wasn't a full Business Center, anything we needed printing off, the front desk printed off immediately when we e-mailed the documents to them.

    The location is a bit out of the way, but that probably accounts for the lower price and taxis are cheap so it didn't make a difference to me. There is a beautiful spa with hot tub, sauna and steam room. The hot tub wasn't very hot the first time I went (more luke warm) but when I commented on that to the attendant, he turned up the heat and the next time it was perfect. The offerings of shampoo, soap and bath gel are rather minimal and feel cheap. The soap feels like a pumice stone. It would be nice to have a more luxurious soap, as well as hair conditioner and body lotion in addition to the shampoo and bath gel. Finally, the staff should ask foreigners if they want a smoking or non-smoking room when they arrive. Most Americans no longer smoke so automatically being put in a smoking room (as I was upon arrival) is not good service.

    9.2

  • William
      United States of America
    February 17, 2014

    The hotel staff were excellent particularly the front desk staff who helped in so many ways. Great value!

    Too hot in rooms.

    8.8

  • Mariusz
      Poland
    February 15, 2014

    I tried couple of hotels in Astana before, but it was the first one where Wi-Fi worked perfect and where I had no problems with VPN connction. In general - perfect value for money.

    8.8

  • Brian
      United States of America
    February 9, 2014

    Modern rooms with friendly staff. Good value. Better than the King.

    Had to ask to have the heat turned down, which requires a tech to adjust a valve on the radiator. Spent the first night with the window open before we got that fixed!

    8.3

  • Alessandro
      Kazakhstan
    February 6, 2014

    New structure,and room cousy

    Heating too high and no chance to reduce the temp.

    6.7

  • John
      United States of America
    February 5, 2014

    The staff was courteous and attentive. Roza was especially helpful and welcoming.

    10

  • Roman
      Russia
    January 31, 2014

    room is very comfortable, WiFi is pretty fast and staff is extremely friendly..

    no idea

    9.2

  • Ibrahim
      Turkey
    January 16, 2014

    The location of the hotel is good and not far from the downtown. The wi-fi is free, the sauna is good.

    the bathroom is not useful

    6.3

  • Anonymous
      United Kingdom
    January 6, 2014

    Friendly staff at reception, room was very clean and comfortable (although maybe a bit to warm), breakfast ok but nothing special,

    Nothing really, price is relatively high but Astana is very expensive

    7.5

  • Anonymous
      Germany
    January 1, 2014

    Friendly staff, clean/modern facilities, good quality fitness/wellness area

    9.6

  • Hayk
      Armenia
    December 18, 2013

    Good location from my point of view, since my office is nearby.

    Breakfast was poor, high price 100 euro.

    6.7

  • Wagner
      Austria
    November 24, 2013

    Staff very friendly Price is good for Astana (such an expensive city!) Warm in autumn.

    The credit card payment did not work, they said they can only accept a limited amount of payments by CC. But it was 6 AM (?!?) Location a little far away from downtown, few option in the neighbourhood. When it is -10 °C outside and no taxi driver speaks English, it is an annoyance. Restaurant is not good.

    7.5

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