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Balkantau Prospekt 213, 010000 Astana, Kazakhstan – Show map
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95 properties in Astana
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145 verified reviews
They speak your language
Kazzhol Hotel Astana's staff speaks: Russian, English
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Pool Table, Sauna, Fitness Center, Spa, Massage, Hot Tub
Food & Drink
Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant, Snack Bar, Special Diet Meals (upon request)
WiFi is available in all areas and is free of charge.
Free private parking is available on site (reservation is not needed).
Room Service, Packed Lunches, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site, Laundry, Dry Cleaning, Ironing Service, Suit Press, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, Honeymoon Suite
Safe, Non-smoking Rooms, Elevator, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
All children under 2 years stay free of charge when using existing beds.
All children under 2 years stay free of charge in a crib.
All older children or adults are charged KZT 4500 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 2.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Hover over the cards for more info.
Based on 145 reviews
Value for money
Show reviews from:
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This 4-star hotel stands in the center of Astana, a 10-minute walk from the Avenue of the Republic. It offers air-conditioned rooms with balconies, free Wi-Fi and free parking.
Score from 264 reviews Good
This 4-star boutique hotel in the Old Town district of Astana offers soundproofed rooms, free Wi-Fi, and international cuisine. A sauna, gym and elegant bar are also on site.
Score from 90 reviews Good
Helpfulness and friendliness of staff
Room is quite clean and cozy.
Somethings that should be offered for free is not free. For example, toothpaste and waters. Normally, at least, two bottles of water is offered for free. Also, TV channels are not various and are only for locals so that it was boring to watch TV :(
Brilliant staff Fabulous restaurant Large clean rooms Short Taxi ride to Downtown but simple to arrange & affordable
I liked that the receptionists were effective and according to the EU service standard. The room was always cleaned up by maids The breakfast was delicious.The room was cosy and well furnished, suitable for work and leisure.
The location of the hotel is not well positioned. The neighbour car-washer station worked until 12 p.m. and and the neigbour builders/contractors worked until 10 p.m. with fairly big noise.
everything except what I didn't like
two issues: first, the gym is a disaster, poorly equipped and what machines were available tended not to work; second, the surroundings of the hotel are ugly - trees, plants?
Staff were friendly, helpful, arranged taxi to and from airport. Room was spacious and clean.
The food at the restaurant was a bit average, but you can aways eat out I suppose.
Room, Reception service
Housekeeping did not clean the room No complimentary water in Summer No white cheese in breakfast
1. Complimentary bottle of water at check in can be very useful. 2. No white cheeses at breakfast 3. Smokers in next rooms spoiled the air
Poor quality of waiting staff
One of the most uncorfortable, hardest beds I have ever tried.
I liked the hospitality and friendliness of the staff, the spacious room and the proximity of the Hotel from a number of attractions.
Very professional staff. Proposed to open the breakfast room for us, as we had to leave early in the morning. The rooms are very good, comfortable in full functionality. I stayed in a suite, which is actually, just a little larger room separated by a wall with a sofa and additional TV, but has a very good coffee machine. Very good internet connection. I would stay here again.
Less well located, than for example Jumbaktas, but as taxis are cheap and there are practically no traffic jams, this is not a major issue
Clean hotel. Friendly staff, really willing to help.
Wi-fi keeps going on and off. Lights on the roof shines directly into the rooms on the top floor.
Staff was really nice, fast and helpfull. The room is nice, exactly as you can see at the booking fotos.
Restaurant had small choice, so you could hardly choose dinner dishes.
Professionality, knowledge and readiness to help of staff; thanks to Zarina and Elmira for help
the staff is fabulous
Excellent room and bed, comfortable bathroom and good views over the city. The reasonable walk to the city's main monuments and nearby restaurants made it a good location. The buffet breakfast was good quality.
WIFI was very slow and intermittent - made it hard to carry on business. The restaurant wasn't well set up for servicing in-house guests - appeared to be used more for functions.
Internet connection, location, restaurant
Too hot in the room
The beds, linens and towels are great. I've stayed at two other hotels in Astana where the beds were like stone, the towels were threadbare, and there were no duvets. And those hotels cost a lot more. I travel a lot and prefer to stay in Marriott's when my budget allows me to. At the Kazzhol the bed linens (comforter) were almost as good as Marriott's. The staff are also wonderful--the three young women who were at the front desk were very helpful and friendly and always smiling, as was one of the bell hops who always greeted me with "Good morning!" in English. One of the young waiters also practiced his German on me, which was fun--they were all delightful. The wi-fi was excellent and while there wasn't a full Business Center, anything we needed printing off, the front desk printed off immediately when we e-mailed the documents to them.
The location is a bit out of the way, but that probably accounts for the lower price and taxis are cheap so it didn't make a difference to me. There is a beautiful spa with hot tub, sauna and steam room. The hot tub wasn't very hot the first time I went (more luke warm) but when I commented on that to the attendant, he turned up the heat and the next time it was perfect. The offerings of shampoo, soap and bath gel are rather minimal and feel cheap. The soap feels like a pumice stone. It would be nice to have a more luxurious soap, as well as hair conditioner and body lotion in addition to the shampoo and bath gel. Finally, the staff should ask foreigners if they want a smoking or non-smoking room when they arrive. Most Americans no longer smoke so automatically being put in a smoking room (as I was upon arrival) is not good service.
The hotel staff were excellent particularly the front desk staff who helped in so many ways. Great value!
Too hot in rooms.
I tried couple of hotels in Astana before, but it was the first one where Wi-Fi worked perfect and where I had no problems with VPN connction. In general - perfect value for money.
Modern rooms with friendly staff. Good value. Better than the King.
Had to ask to have the heat turned down, which requires a tech to adjust a valve on the radiator. Spent the first night with the window open before we got that fixed!
New structure,and room cousy
Heating too high and no chance to reduce the temp.
The staff was courteous and attentive. Roza was especially helpful and welcoming.
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