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Gogol Str.127/1, 050004 Almaty – Show map
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106 properties in Almaty
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147 verified reviews
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Kazzhol Hotel's staff speak: Russian, English
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Sauna, Fitness Center, Spa, Massage, Indoor Pool (all year)
Food & Drink
Restaurant, Bar, Breakfast in the Room, Restaurant With Dining Menu, Buffet-Style Restaurant
Free! WiFi is available in all areas and is free of charge.
Free! Free private parking is available on site (reservation is not needed).
Room Service, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Baggage Storage, ATM on site, Concierge Service, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Meeting/Banquet Facilities, Business Center, Fax/Photocopying, Souvenir/Gift Shop, Honeymoon Suite
Safe, Non-smoking Rooms, Elevator, Heating, Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 2 years stay free of charge when using existing beds.
All children under 2 years are charged KZT 500 per person per night in a crib.
All older children or adults are charged KZT 3000 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 2.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
Cards accepted at this property
Kazzhol Hotel accepts these cards and reserves the right to pre-authorize your card prior to arrival.
Based on 147 reviews
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Very good breakfast, helpful staff
Changed my standart room to suite for free Pool with infrared sauna Excellent breakfast Minimarket shop near hotel Very friendly staff
TV set didn't work properly in my room (not necessary for me)
The Kazzhol hotel provides a very good price / service ratio at a central location. Very friendly and supporting staff (they helped me quickly with sending some faxes, arranging taxes and even sewing a button back on my colleagues suit). Clean rooms with very comfortable beds. The hotel has a swimming pool and a well equipped fitness place. The breakfast is good and is being served. You you can choose from 4 options.
Wifi works very well once logged in, but requires a login which is made too complicated.
Matress and pillow are very confortable, pillow menu available
The location is great and convenient, easy access to most areas of the city. A fair restaurant with reasonable prices.
Breakfast was quite lousy.
The variety of food for breafast is excellen
The sink was plugged, the toilet water did not sopped after flushing, the shower was difficult to use, the knob was difficult to pull to switch between running water and shower. I called the reception to fix those problems. A technician came quickly, he tried his best to fix the bathroom facilities. However 5 minutes after he left all the malfunctions were back … I would not stay at this hotel again
The location is good, the stuff is friendly Couple of stores next to the Hotel
Breakfasts were poor, coffee sucked The ironing board and iron are available only on the 1st floor and are completely black surfaced, impossible to iron anything there
No hot water in room
Good location, very positive staff.
Taxi driver called by hotel was terrible, tried to take more money than hotel staff told. Do not give them your money!!! real price is three times cheaper and they still try to rob you.
The breakfast was good. The staff were very helpful.
Overall, the hotel seems to have been renovated recently to a high standard. It works well. The location and neighbourhood are optimal.
The attention, service and attitude of the staff was very disappointing, not timely in response to requests (another towel - we were two people; servicing of the room was late and needed to be requested); the fitness centre/pool staff had a very negative and unhelpful attitude.
They charges me an extra night on my credit card and till now I do not know how to retrieve it
Hot Water in shower is not stable
Staff were friendly, polite and helpful.
Wellness service is not free even if you are a guest.
Location in city (center),
No bottled water in the rooms, noisy visitors in the corridors after midnight, non-polite personnel (nobody speak hello at meeting), problem with balance hot/cold water in morning.
The hotel is quite central, with a reasonable range of restaurants within walking distance. The room was a very decent size. The swimming pool was probably my favourite thing about this hotel.
The internet was way, way too slow for business travellers - I had to go to the lobby to use Skype. The breakfast buffet was a bit underwhelming.
A nice swimming pool, fast internet.
They start to clean the corridor quite early in the morning, that is noisy
No hot water throughout the stay (3 days) Bad food Noisy outside
The cleaning wasn't done on daily basis I had buggs in my bathroom
Right at the check-in the reception staff asked me several times when I would be leaving, which was a bit of an unpleasant surprise. The next day it turned out that my taxi which was booked with the hotel reception well in advance was never booked with a taxi company, so I had to wait for a car and run late for my meeting. The fitness centre facilities leave much to be desired - 5 machines 3 out which are broken.
Standard repaired rooms
Deluxe room 840 is too old. What pay for Deluxe if Standard is better? Smells is non-smoking room at the last floor is like in smoking room. I received a bill without details. I could not see part of prepayment, what was taken during booking via Internet. The total paid amount is not clear.
The breakfast buffet was sumptuous and the staff were very courteous and helpful.
Nothing I didn't like
Pool, Sauna, Breakfast, Massage Chair
No Shower Curtain-uncomfortable to take showers and the whole floor gets wets in the bathroom. The beds are uncomfortable plus are way too small to be considered a twin size bed.. The guy who works weekdays in the pool area behind the desk is unfriendly and has a major staring problem that made us uncomfortable and would also follow us with every step we toke around the pool/gym area.
Friendly and helpful staff, good facilities, good location, excellent breakfast.
The ventillation system was deficient - there was a strong smell of cigarettes in the bathroom. Otherwise, everything was perfect.
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