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Raiymbeka Prospekt 432, 050061 Almaty, Kazakhstan – Show map
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November 9, 2013
Arrived at the hotel mid morning and were shown to a room which later they tried to charge an extra day for. They swiped the credit card on arrival. Breakfast was poor quality and again they tried to charge for one of the two breakfasts even though they were included in the price. They also tried to charge extra for clean towels on the second day. The evening before we left they called the room and asked us to come and pay the bill as we were leaving early in the morning. We went down and they said the card reader was not working so we would have to get cash. They said we could drive to the cashpoint so we went outside expecting a hotel car. Instead we were taken to the road by the receptionist who hitched a ride and we went 3 km to find an ATM. As soon as we had paid cash they took the money from the credit card and we paid twice. It has taken a month to get the stolen money back. This is the worst hotel experience I have ever had.
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