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Score from 122 reviews Very good 8.4/10

Samal Resort & SPA

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Kazakhstan Hotel

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Score from 189 reviews Good 7/10

Newest reviews for Royal Tulip Almaty Hotel

  • Burak
    August 14, 2014

    Room was very big,floors are very clean and beautiful. Spa center, Hamam, swimming pool, training gym, billard&karaoke were very good to be relaxed. Breakfast was tasty but there was no egg & porridge:)

    Mountain view is not what i expected, I havent satisfied and my room was very noisy because of cars noise from the road. Terrace cafe seems like 3 stars hotel cafe and not value for money.


  • Ahmed
      Saudi Arabia
    June 29, 2014

    It is very rare that one finds an exceptional Hotel such as Royal Tulip Almaty in every respect Location: very close to the city, mountains, and other excellent places Service: all staff are standing by to offer their very best Food: best I tasted in Almaty; free breakfast buffet was also great Comfort: very quiet, clean, good free wifi, free parking Overall: 10/10 experience; I was given a free upgrade from standard to luxury for absolutely free!!! I recommend single or married people to go there; it is the best value for the money

    The only thing I regret is having left early; I would have probably wanted to stay there much longer


  • Alexey
    May 25, 2014

    wi-fi, hotel cars

    i did not received wake up call (in spite of the order)


  • Maxim
      United Kingdom
    April 25, 2014

    Nothing that would overweight the disappointment.

    BEWARE OF THE POOR SERVICE AT RECEPTION! Apparently every foreigner is required to be register with police if you stay in the country for 5 days or longer. The hotel reception staff never offered me the registration service as they supposed to be doing on checking in. I almost missed my flight as I was stopped, charged and penalised by border guard on the way back out of the country, as I overstayed 5 days limit by a couple hours. Emailed the hotel management and asked them why I was not offered the registration, the response was they would let anyone know about the rule if a person books rooms for 5 days and longer. They refused reimburse the substantial fine. In overall: Overpriced, and poor excuses for not doing a simplest job. Never again!


  • Danil
    March 10, 2014

    Excellent breakfast, nice location, perfect view from window.

    Troubles with Internet-connections.


  • Abdulla
      United Kingdom
    January 6, 2014

    Building Super Room lLarge Bathrooms SPA Concierge was super helpful I lost my wallet in a taxi and they tracked him down.



  • Anonymous
      Hong Kong
    July 25, 2013

    The hotel staff completely do not understand what service is. There is no supervision on the housekeeping. When I checked in the first room, it turned out to be the room at the worst location, though the hotel was hardly full. The lamp was out of order and the electric safe could not function because there was even no battery inside. Later the Manager changed me to another room. In this new room, one of the lamp had no light bulb. The index of hot/cold water for the tap inside the shower was wrongly fixed. You switch to red side you get cold water. You switch to blue side you get hot water!


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