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Royal Village Resort & Spa
Northern Coast of the Qapchagai Lake, 656767 Kapchagay – Show map
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2 properties in Kapchagay
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Website and customer service in English (US) and 41 other languages
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BBQ Facilities, Outdoor Pool, Grounds, Sun Deck
Fishing, Skiing, Pool Table, Windsurfing, Cycling, Horseback Riding, Water Sports Facilities (on site), Sauna, Fitness Center, Spa, Massage, Hot Tub, Turkish/Steam Bath, Indoor Pool, Private Beach Area, Hot Spring Bath, Bikes Available (free), Playground, Nightclub/DJ
Food & Drink
Restaurant, Bar, Breakfast in the Room, Snack Bar
Free! WiFi is available in all areas and is free of charge.
Free! Free public parking is available on site (reservation is not needed).
Room Service, Car Rental, Shuttle Service (surcharge), Airport Shuttle (surcharge), 24-Hour Front Desk, Express Check-in/Check-out, Baggage Storage, Concierge Service, Private Check-in/Check-out, Babysitting/Child Services, Laundry, Dry Cleaning, Ironing Service, Shoeshine, Suit Press, Fax/Photocopying, Hair/Beauty Salon, Souvenir/Gift Shop, VIP Room Facilities
Newspapers, Safe, Shops (on site), Non-smoking Rooms, Elevator, Soundproof Rooms, Heating, All Spaces Non-Smoking (public and private), Designated Smoking Area
From 2:00 PM
Until 12:00 PM
Cancellation and prepayment policies vary according to room type. Please enter the dates of your stay and check what conditions apply to your preferred room.
Children and Extra Beds
All children are welcome.
Free! All children under 7 years stay free of charge when using existing beds.
Free! All children under 2 years stay free of charge in a crib.
All older children or adults are charged KZT 15000 per person per night for extra beds.
The maximum number of extra beds in a room is 1.
The maximum number of cribs in a room is 2.
Any type of extra bed or crib is upon request and needs to be confirmed by management.
Additional fees are not calculated automatically in the total cost and will have to be paid for separately during your stay.
Pets are not allowed.
This property only accepts cash payments.
Not enough guest reviews for this property
This property has been reviewed 4 times. To ensure the quality of guest review information, we only calculate average guest review scores when there are at least 5 reviews.
The staff members were all very friendly. The hotel is new and beautiful. There was very little hotel guest and during our 6 days there, we had only come across a couple on our first day and a Grandma with her two grandchildren on our 5th day there. It was like having the whole hotel for ourselves!
It is in a remote area and inconvenient to get around. We had to book for taxi in advance and might sometimes have to wait for an hour for the taxi. The hotel is seriously understaff. The same man acted as bell boy, receptionist as well as waiter in the restaurants. The only other female staff at the reception (who didn't understand English) was also the char lady making our bed and cleaning up our room! Apart from the female 'Boss', there were only a GM who was the only person in the hotel who understood English, and a night manager whom we rarely meet. There might be a few more security guards and that's all for this grand hotel with 250 rooms! We had a choice of the 3 restaurants but would be the only patrons and served with whatever available. Just forget the menu! Oh, breakfast would be served at 10am or thereafter unless special request made. On that occasion, to my surprise, I found all 3 restaurants plus the reception desk and indeed the whole lobby were empty at 9 am!
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