Wifi signal is unstable, even if it shows a good connection, sometimes you cannot open any webpage, no matter are you in lobby or in your room.
Restaurant which is attached to the hotel offers mostly russian and european meal.
But those remarks are really little things....
It is very rare when you find such a hotel like this. When you come in you understand, that you came not in a hotel but to somebodies house and admistrator Diana is like a real hostess of this house, very friendly, intelligent, polite and ready to help in any minute in order to make you feel very important and most desired person in this hotel. You will feel it in her each gesture and word. Other hotels should send their administrators to her for skills improvement training!
Hotel itself is really like a boutique, design of hall, lobby, lift and room performed in very delicate and unique way, everything in ballance, no odd elements like too much gold or furniture which is quite popular in russian hotels.
Breakfast is really tasty and fresh, served on order from menu. It was really pleasant, that they were agree to serve breakfast to my room in 5:40 in the morning due to my very early check out. You hardly will find such option in other hotels.
They have their own shuttle to airport, costs about 16 EUR (4000 tenge) and can include this price into your bill for the room.
If you think to choose radisson or hilton, you will find same standard as everywhere but here you will get something different what will give you unforgettable memories of this city, which those hotels unable to give.