Staff is very friendly but messed up with our bus ticket. We booked it at the hotel but only the night before our departure they informed us that the bus was full already, and the ticket actually cost about twice the price they initially charged us. Staff denied their mistake, but the problem was quickly solved when the manager arrived. She nicely explained what happened, admitted it was the staff mistake and arranged our bus ticket for the same time and price as accorded initially. Besides all the mess, she managed it perfectly and was extremely friendly. Very appreciated.
This hotel is amazing. I cannot imagine a more beautiful setting than this. Their private pond is absolutely beautiful and everything is taken care to the minimum detail. We had the bungalow with balcony facing the pond that was fantastic. Beautiful, spotless, clean, very well designed.
On top of all the perfect hotel, they have free bicycle available, arrange airport pick up and are friendly to give any info/recommendation about the city and surroundings. Pity the restaurant was under renovation and we had no chance to try it, I'm sure it would be great as well. Breakfast was delicious, and even tough the choices are few, they embrace both western and asian food, and everything is delicious. The home made jam was incredible.
Hands together to the friendly manager too, was very understanding and quick on solving our problem.
In short, we loved it in every single detail. Strongly recommended.